The influence of leadership, workload and work environment on nurse performance through organizational citizenship behavior at Muhammad Sani Hospital

Published: Oct 30, 2024

Abstract:

Purpose: The purpose of this study is to determine and analyze the effects of Leadership, Workload and Work Environment on Nurse Performance through Organizational Citizenship Behavior.

Research Methodology: The data from this study was obtained through primary data in the form of questionnaires distributed to nurses of Muhammad Sani Hospital, Karimun Regency. The population is 180 nurses. This study used 180 respondents. From this study, an R Square of 0.915 was obtained.

Results: The results of the Structural Model Path Coefficient Significance Test are The results of the study show that Leadership on Nurse Performance has a P value of 0.055 > 0.05 with a statistical t of 1.922 < 1.96. Therefore, Leadership does not have a significant direct influence on Nurse Performance. The Workload on Nurse Performance has a P Value of 0.413 > 0.05 with a t statistic of 0.820 < 1.96. Workload has no direct and significant influence on Nurse Performance. The Work Environment on Nurse Performance has a P Value of 0.432 > 0.05 with a t statistic of 0.786 < 1.96. The Work Environment has no direct and insignificant influence on Nurse Performance. Organizational Citizenship Behavior on Nurse Performance has a P value of 0.034 < 0.05 with a t statistic of 2.121 > 1.96. Organizational Citizenship Behavior has a direct and significant influence on Nurse Performance. Leadership towards Organizational Citizenship Behavior has a p value of 0.418 > 0.05 with a t statistic of 0.810 < 1.96. Leadership has no direct and significant influence on Organizational Citizenship Behavior. The workload on Organizational Citizenship Behavior has a p value of 0.000 < 0.05 with a t statistic of 7.344 > 1.96. Workload has a direct and significant influence on Organizational Citizenship Behavior. The Work Environment with Organizational Citizenship Behavior has a p value of 0.000 < 0.05 with a t statistic of 7.439 > 1.96. The Work Environment has a direct and significant influence on Organizational Citizenship Behavior. Leadership moderated by Organizational Citizenship Behavior had a p value of 0.210 > 0.05 with a t statistic of 1.256 < 1.96. Leadership moderated by Organizational Citizenship Behavior has an indirect and significant influence on Nurse Performance. The workload moderated by Organizational Citizenship Behavior has a p value of 0.358 > 0.05 with a statistical t of 0.920 < 1.96. Workload moderated by Organizational Citizenship Behavior has an indirect and significant influence on Nurse Performance. The Work Environment moderated by Organizational Citizenship Behavior had 0.379 > 0.05 with a t-statistic of 0.881 < 1.96. The Work Environment moderated by Organizational Citizenship Behavior has an indirect and significant influence on Nurse Performance.

Keywords:
1. Leadership
2. Workload
3. Work Environment
4. Organizational Citizenship Behavior
5. Nurse Performance
Authors:
1 . Siti Bakdiah
2 . Bambang Satriawan
3 . Sri Yanti
How to Cite
Bakdiah, S., Satriawan, B., & Yanti, S. (2024). The influence of leadership, workload and work environment on nurse performance through organizational citizenship behavior at Muhammad Sani Hospital. Journal of Multidisciplinary Academic Business Studies, 2(1), 81–96. https://doi.org/10.35912/jomabs.v2i1.2493

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References

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    Purnama, C. (2013). Influence Analysis of Organizational Culture Organizational Commitment Job and Satisfaction Organizational Citizenship Behavior (OCB) Toward Improved Organizational Performance. International Journal of Business, Humanities and Technology, Volume 3 No.5, Halaman 86-100.

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    Parwirosumarto, S., Setyadi, A., & Khumaedi, E. (2016). The Influence of Organizational Culture on the Performance of Employees at Univerdity of Mercu Buana. International Journal of Law and Management, Volume 59 No 2,Halaman 1-16.

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    Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 17 Tahun 2017 Tentang Pedoman Penilaian Kinerja Unit Penyelenggaraan Pelayanan Publik

    Rahadi, R. D. (2010). Manajemen Kinerja Sumber Daya Manusia. Malang: Tunggal Mandiri Publishing.

    Robbin, S., & Judge, T. (2013). Organizational Behavior. Library of Congress Cataloging-in-Publication Data.

    Rangian, M. M., Kumajas, M., & Alexander, S. (2018). Ipteks Standar Pelayanan Pada PT.Taspen (PERSERO) Cabang Manado. Jurnal Ipteks Akuntansi bagi Masyarakat, Vol. 02, N0. 02: 289-293.

    Sopiah. (2008). Perilaku Organisasi. Yogyakarta: Andi Offset.

    Sutrisno, E. (2010). Budaya Organisasi. Jakarta: Kencana Prenada Media Group.

    Shoaib, A., Zainab, N., Maqsood, H., & Sana, R. (2013). Impact of Organizational Culture on Organizational Commitment: A Comparative Study of Public and Private Organizations. Research Journal of Recent Sciences, Volume 2 No.5, Halaman 1-8.

    Sadiartha, A. A. (2015). Buku Ajar Budaya Organisasi. Denpasar: PT. Percetakan Bali.

    Salinan Peraturan Menteri Badan Usaha Milik Negara Republik Indonesia Nomor Per-05/MBU/03/2018 tentang Tata Cara Perhitungan dan Pemberian Tunjangan Kinerja Pegawai di Lingkungan Kementerian Badan Usaha Milik Negara

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  2. Abdullah, M. (2014). Manajemen dan Evaluasi Kinerja Karyawan. Yogyakarta: Aswaja Pressindo.
  3. Arifin, H. (2015). The Influence of Competence, Motivation, and Organizational Culture to High School Teacher Job Satisfaction and Performance. International Education Studies, 38-45.
  4. Agustiningsih, H. N., Thoyib, A., H, D., & Noermijati. (2017). The Effect of Remuneration, Job Satisfaction and OCB on the Employee Performance. Science Journal of Business and Management, 212-222.
  5. Anggapradja, I. T., & Wijaya, R. (2017). Effect Of Commitment Organization, Organizational Culture, and Motivation to Performance of Employees. Jurnal of Applied Management (JAM), 74-80.
  6. Aranki, D. H., Suifan, T. S., & Sweis, R. J. (2019). The Relationship between Organizational Culture and Organizational Commitment. Modern Applied Science, 137-154.
  7. Bakan, I., Buyukbese, T., Ersahan, B., & Kefe, I. (2013). The Effect of Organizational Commitment on Women Employees Organizational Citizenship Behavior. Indian Journal of Applied Research, 202-204.
  8. Chelagat, L. J., Kiprop, C. P., & Kemboi, A. (2015). Effect of Organizational Citizenship Behavior on Employee Performance in Banking Sector, Nairobi County, Kenya. International Journal of Business, 55-61.
  9. Evita, S. N., Muizu, W. Z., & Atmojo, R. T. (2017). Penilaian Kinerja Karyawan Dengan Menggunakan Metode Behaviorally Anchor Rating Scale dan Management By Objectives (Studi Kasus Pada PT Qwords Company International). Pekbis Jurnal, Vol.9, No 1: 18-32.
  10. Falilah, W. (2019). Psengaruh Budaya Organisasi, Motivasi, dan Kompetensi Terhadap Kinerja Pegawai. Economic Education Analysis Journal, 898- 910.
  11. Harwiki, W. (2013). The Influence of Servant Leadership on Organization Culture, Organizational Commitmen, Organizational Citizenship Behavior and Employees Performance (Study of Outstanding Cooperatives in East Java Province, Indonesia). Journal of Economics and Behavioral Studies, 876- 885.
  12. Hadiana, R., & Sari, N. M. (2019). The Influence of Transformational Leadership and Commitmen Organization Implications for Performance Employee State Civil Apparatus (Asn Bandung Indonesian). International Journal of Scientic & Technology Research , 8-13.
  13. Hayat. (2019). Manajemen Pelayanan Publik. Depok: PT Rajagrafindo Persada.
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  16. Jabri, B. A., & Ghazzawi, I. (2019). Organizational Commitment: A Review of the Conceptual and Empirical Literature and Research Agenda. International Leadership Journal, 78-119.
  17. Kurniawan, M. (2008). Pengaruh Komitmen Organisasi, Budaya Organisasi, dan Kepuasan Kerja Terhadap Kinerja Organisasi Publik (Studi Empiris pada SKPD Pemerintah Kabupaten Kerinci).
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  22. Lestari, R. E., & Ghaby, N. K. (2018). Pengaruh Organizational Citizenship Behavior (OCB) terhadap Kepuasan Kerja dan Kinerja Karyawan . Jurnal Teknologi dan Manajemen Agroindustri, Volume 7 Nomor 2:116-123.
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  28. Peraturan Presiden Republik Indonesia Nomor 29 Tahun 2014 Tentang Sistem Akuntabilitas Kinerja Instansi Pemerintah
  29. Parwirosumarto, S., Setyadi, A., & Khumaedi, E. (2016). The Influence of Organizational Culture on the Performance of Employees at Univerdity of Mercu Buana. International Journal of Law and Management, Volume 59 No 2,Halaman 1-16.
  30. Pawirisumarto, S., Sarjana, K. P., & Gunawan, R. (2016). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotel and Resort, Indonesia. International Journal of Law and Management, 1337-1358.
  31. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 17 Tahun 2017 Tentang Pedoman Penilaian Kinerja Unit Penyelenggaraan Pelayanan Publik
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  34. Rangian, M. M., Kumajas, M., & Alexander, S. (2018). Ipteks Standar Pelayanan Pada PT.Taspen (PERSERO) Cabang Manado. Jurnal Ipteks Akuntansi bagi Masyarakat, Vol. 02, N0. 02: 289-293.
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  38. Sadiartha, A. A. (2015). Buku Ajar Budaya Organisasi. Denpasar: PT. Percetakan Bali.
  39. Salinan Peraturan Menteri Badan Usaha Milik Negara Republik Indonesia Nomor Per-05/MBU/03/2018 tentang Tata Cara Perhitungan dan Pemberian Tunjangan Kinerja Pegawai di Lingkungan Kementerian Badan Usaha Milik Negara
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  41. Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Penerbit Alfabeta.
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  44. Sumaraw, J., Worang, F., & Tumewu, F. (2018). The Relation Between Employee Engagement and Organizational Effectiveness at PT.Taspen (PERSERO) Manado. Jurnal EMBA, Vol.6 No.2, Halaman 728-737.
  45. Suwibawa, A., Agung, A. A., & Sapta, I. S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Bali). International Journal of Contemporary Research and Review, Volume 9 Issue 08, Halaman 20997-21013.
  46. Sudarman, S. D., Perizade, B., & Widiyanti, M. (2019). The Impact Of Organizational Culture And Transactional Leadership Style On Employee Performance In PT. Pegadaian (PERSERO) Office Region III Palembang . Journal of Scientific and Research Publications , Volume 9, Issue 8 : 232- 238.
  47. Suharto, Suyanto, & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, Volume 7 Issue 2, Halaman 189-206.
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  49. Tahir, A. (2014). Buku Ajar Perilaku Organisasi. Yogyakarta: Penerbit Deepublish.
  50. Tika, M. P. (2014). Budaya Organisasi dan Peningkatan Kinerja Perusahaan. Jakarta: PT Bumi Aksara.
  51. Titisari, P. (2014). Peranan Organizational Citizenship Behavior (OCB) Dalam Meningkatkan Kinerja Karyawan. Bogor: Mitra Wacana Media.
  52. Tobing, D. S. (2009). Pengaruh Komitmen dan Kepuasan Kerja Terhadap KInerja Karyawan PT. Perkebunan Nusantara III di Sumatera Utara. Jurnal Manajemen dan Kewirausahaan , 31-37.
  53. Tulandi, C., Mandey, S., & Walangitan, M. D. (2015). The Effect of Job Characteristic, Welfare and Work Environment to Employee Performance at PT. Federal International Finance Manado. Jurnal EMBA, Volume 3 No.2, Halaman 476-486.
  54. Vipraprastha, T., Sudja, I., & Yuesti, A. (2018). The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, Volume 08 No 2, Halaman 20503- 20518.
  55. Wati, M. D., & Surjanti, J. (2018 ). Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior (OCB), dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada PT PLN (Persero) Area Bojonegoro. Jurnal Ilmu Manajemen , 386-342.
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  58. Yulkarneni, H., & Fanida, E. H. (2016). Strategi Peningkatan Layanan Klim Dana Pensiun di Kantor PT.Taspen Surabaya. 215-216