RACHMAWATI, R. S.; WIBISONO, D. Customer satisfaction performance evaluation at PT PLN (Persero) West Java using the Malcolm Baldrige criteria for performance excellence. Journal of Multidisciplinary Academic Business Studies, [S. l.], v. 1, n. 4, p. 451–461, 2024. DOI: 10.35912/jomabs.v1i4.2174. Disponível em: https://goodwoodpub.com/index.php/JoMABS/article/view/2174. Acesso em: 31 jul. 2025.