QURANI, H. R.; MULYONO, N. B. Improving customer satisfaction in service quality evaluation using the carter framework: A case study of SS Umrah and Travel in Indonesia. Journal of Multidisciplinary Academic Business Studies, [S. l.], v. 2, n. 4, p. 257–268, 2025. DOI: 10.35912/jomabs.v2i4.3526. Disponível em: https://goodwoodpub.com/index.php/JoMABS/article/view/3526. Acesso em: 28 oct. 2025.