Rachmawati, Ratih Siti, and Dermawan Wibisono. 2024. “Customer Satisfaction Performance Evaluation at PT PLN (Persero) West Java Using the Malcolm Baldrige Criteria for Performance Excellence”. Journal of Multidisciplinary Academic Business Studies 1 (4):451-61. https://doi.org/10.35912/jomabs.v1i4.2174.