LORENZA, B.; SAPARSO, S. The influence of e-service quality, e-trust, on e-loyalty QRIS BCA with mediation by e-satisfaction (study on QRIS BCA users in Jakarta). Journal of Multidisciplinary Academic and Practice Studies, Indonesia, v. 3, n. 1, p. 29–43, 2025. DOI: 10.35912/jomaps.v3i1.2921. Disponível em: https://goodwoodpub.com/index.php/JoMAPS/article/view/2921. Acesso em: 14 nov. 2025.