The urgency of Public Service Malls in realizing good governance in Indonesia
Purpose: This article aims to analyze the urgency of establishing and developing Public Service Malls (MPP) as a strategic instrument in realizing the principles of good governance in Indonesia.
Research methodology: Using a literature study approach, this study examines the relationship between the existence of MPPs and the main elements of good governance such as transparency, accountability, efficiency, and responsiveness.
Results: The results of the study indicate that MPPs provide real contributions to the transformation of public services to be more integrated, fast, and accommodating to the needs of the community.
Implementation: Implementation of the pentahelix approach is an important strategy in strengthening public service governance through MPP.
Recommendation: Key recommendations include strengthening the service digitalization system, multi-party collaboration, and expanding the function of MPP as a public education center.
Google Scholar
Garuda
Sinta