KUSUMAH, E. P.; GUSPIAN, I. Service Quality Insights from Online Reviews of Four-Star Hotels. Journal of Sustainable Tourism and Entrepreneurship, [S. l.], v. 7, n. 3, p. 261–273, 2026. DOI: 10.35912/joste.v7i3.3847. Disponível em: https://goodwoodpub.com/index.php/JoSTE/article/view/3847. Acesso em: 17 apr. 2026.