EZEKIEL, J. S.; NANFA, K. D. . Customers emotional intelligence and satisfaction: The mediation of bankers emotional labour. Annals of Human Resource Management Research, [S. l.], v. 3, n. 2, p. 115–127, 2024. DOI: 10.35912/ahrmr.v3i2.1839. Disponível em: https://goodwoodpub.com/index.php/ahrmr/article/view/1839. Acesso em: 12 may. 2025.