Fani, I., Abdurachman, E., Simarmata, J. and Nofrisel, . N. (2026) “Effect of On-Time Delivery, Tracking, and Cargo Insurance on Customer Loyalty through Customer Satisfaction”, Annals of Human Resource Management Research, 6(2), pp. 463–481. doi: 10.35912/ahrmr.v6i2.3718.