NISA, S. R.; ALI, R. Application of Fuzzy Matching in chatbot development to improve user experience on e-commerce sites (Case study: Cutiw Fashion Store). Applied AI and Machine Learning Journal, [S. l.], v. 1, n. 1, p. 51–60, 2025. DOI: 10.35912/aiml.v1i1.3775. Disponível em: https://goodwoodpub.com/index.php/aiml/article/view/3775. Acesso em: 12 feb. 2026.