CHEN, S.-H.; CHEN, Y.-J.; LEUNG, W.-C. Analyzing differences in customer satisfaction on the video streaming platform Netflix. Annals of Management and Organization Research, [S. l.], v. 4, n. 3, p. 193–209, 2023. DOI: 10.35912/amor.v4i3.1554. Disponível em: https://goodwoodpub.com/index.php/amor/article/view/1554. Acesso em: 2 aug. 2025.