INDRIYANI, S.; SILVIA, D.; HASBULLAH, H. Complaint Handling and Satisfaction Effects on OTA User Retention in Indonesia. Annals of Management and Organization Research, [S. l.], v. 7, n. 3, p. 355–367, 2026. DOI: 10.35912/amor.v7i3.3295. Disponível em: https://goodwoodpub.com/index.php/amor/article/view/3295. Acesso em: 27 feb. 2026.