UTAMA, D.; INDIYATI, D. Analysis of factors that are the challenges of digital transformation in public service complaint management through the SP4N-LAPOR! Application in the Ombudsman of the Republic of Indonesia. Global Academy of Business Studies, [S. l.], v. 2, n. 2, p. 117–133, 2025. DOI: 10.35912/gabs.v2i2.3616. Disponível em: https://goodwoodpub.com/index.php/gabs/article/view/3616. Acesso em: 18 nov. 2025.