Utama, Dana, and Dian Indiyati. 2025. “Analysis of Factors That Are the Challenges of Digital Transformation in Public Service Complaint Management through the SP4N-LAPOR! Application in the Ombudsman of the Republic of Indonesia”. Global Academy of Business Studies 2 (2):117-33. https://doi.org/10.35912/gabs.v2i2.3616.