Utama D, Indiyati D. Analysis of factors that are the challenges of digital transformation in public service complaint management through the SP4N-LAPOR! Application in the Ombudsman of the Republic of Indonesia. GABS [Internet]. 2025 Oct. 31 [cited 2025 Nov. 18];2(2):117-33. Available from: https://goodwoodpub.com/index.php/gabs/article/view/3616