Global Academy of Business Studies

The Effect of Lecturer Professionalism and Quality of Academic-Administrative Services on Student Satisfaction with The Mediation of Student Comfort At STIT Pringsewu

Diena Izzaty Muslih, Zainul Kisman — Wed, 14 Jan 2026 00:00:00 +0700

Purpose: This study aimed to examine the effects of lecturer professionalism and academic–administrative service quality on student satisfaction, with student comfort serving as a mediating variable at STIT Pringsewu.

Research Methodology: This study used a quantitative approach with a cross-sectional design. Primary data were collected through questionnaires administered to active undergraduate students in Semesters 4 and 6. A purposive sampling technique was used with 347 respondents from a population of 2,619 students. Data analysis was performed using Partial Least Squares structural equation modeling (PLS-SEM).

Results: The results showed that lecturer professionalism and academic–administrative service quality significantly affect student satisfaction, both directly and indirectly through student comfort as a mediating variable. The endogenous construct "Student Comfort" has an R-square value of 0.570, and "Student Satisfaction" has an R-square value of 0.781.

Conclusions: Lecturer professionalism and academic–administrative service quality are essential in improving student satisfaction, with student comfort acting as an effective mediator. Continuous improvements in service delivery, responsiveness, and empathy in academic–administrative services are recommended to enhance student satisfaction and comfort.

Limitations: The study was conducted at STIT Pringsewu, limiting generalizability. The purposive sampling technique may affect sample representativeness.

Contribution: This study provides insights into the roles of lecturer professionalism and academic–administrative service quality in shaping student satisfaction and highlights the importance of student comfort as a mediating factor.

The Role of Safety Culture, Clinical Leadership Capacity, and Teamwork

Rika Rika, Hery Winoto Tj — Fri, 30 Jan 2026 00:00:00 +0700

Purpose: This study aims to examine the effects of patient safety culture and clinical leadership capacity on nurses’ incident reporting compliance, with teamwork tested as a mediating mechanism.

Research methodology: A census survey was conducted among 204 nurses at Sentra Medika Hospital Cikarang. Data were collected using a structured questionnaire comprising 18 validated indicators and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).

Results: The results indicate that patient safety culture has a significant positive effect on both incident reporting compliance and teamwork. Clinical leadership capacity also demonstrates significant positive effects on teamwork and reporting compliance. Notably, teamwork shows a significant negative direct effect on incident reporting compliance, suggesting a preference for informal, team-based problem resolution that may substitute for formal reporting processes. However, teamwork significantly mediates the relationships between patient safety culture, clinical leadership capacity, and reporting compliance.

Conclusions: The findings highlight a paradoxical role of teamwork in patient safety. While collaborative environments are essential, they must be strategically aligned with non-punitive and transparent reporting systems. Strengthening patient safety culture and clinical leadership, while institutionalizing team practices that reinforce formal reporting, is essential to enhance sustainable patient safety performance.

Limitations: The study is limited to a specific hospital setting and may not be generalizable to all healthcare environments. Additionally, the study relies on self-reported data, which may introduce bias.

Contributions: This study contributes to the understanding of how patient safety culture, clinical leadership capacity, and teamwork interact to influence incident reporting compliance in hospitals, emphasizing the need for a balanced approach that integrates both formal reporting systems and collaborative team practices.

Financial Performance and Operational Efficiency: A Financial Ratio and Value-for-Money Analysis

Sunardi Perastia, Eka Desy Purnama — Mon, 02 Feb 2026 00:00:00 +0700

Purpose: This study aims to evaluate the financial performance of RS UKRIDA, a private teaching hospital, using financial ratio analysis and the Value for Money (VfM) approach. The evaluation is crucial for assessing the hospital’s financial management, considering its dual role as a healthcare provider and an educational institution.

Research methodology: A quantitative descriptive approach is employed, analyzing RS UKRIDA's financial statements (income statement, balance sheet, and budget realization reports) for the 2023–2024 period. Financial ratios assess liquidity, solvency, profitability, and activity, while the VfM approach evaluates economy, efficiency, and effectiveness in financial management.

Results: The study finds that RS UKRIDA shows efficient budget utilization, but economic and effectiveness aspects need improvement, particularly in budget control and revenue target achievement. Financial ratios reveal weak liquidity and solvency, and negative profitability, though some improvement is observed during the study period.

Conclusions: RS UKRIDA exhibits operational efficiency but lacks financial stability and optimal revenue realization. The combination of financial ratio analysis and VfM provides a comprehensive view, indicating the need for a balanced approach to improve financial performance.

Limitations: The study is limited by its focus on a single institution and its reliance on secondary financial reports, which may not fully capture non-financial aspects of performance.

Contribution: This research offers valuable insights for RS UKRIDA’s management in improving financial performance and provides an academic reference for future studies on financial management in private teaching hospitals.