GUMBO, L.; MASHIZHA, M.; SIMON, C.; PHIRI, P. Conversational artificial intelligence (AI) and bank operational efficiency. International Journal of Accounting and Management Information Systems, [S. l.], v. 1, n. 2, p. 79–91, 2024. DOI: 10.35912/ijamis.v1i2.1915. Disponível em: https://goodwoodpub.com/index.php/ijamis/article/view/1915. Acesso em: 21 aug. 2025.