GUMBO, L.; MASHIZHA, M.; SIMON, C.; PHIRI, P. Conversational Artificial Intelligence (AI) and Bank Operational Efficiency. International Journal of Accounting and Management Information Systems, [S. l.], v. 1, n. 2, p. 109–121, 2024. DOI: 10.35912/ijamis.v1i2.1915. Disponível em: https://goodwoodpub.com/index.php/ijamis/article/view/1915. Acesso em: 12 jul. 2025.