Locus of control and technostress in Nigeria commercial banks: The nexus

https://doi.org/10.35912/ijfam.v3i1.477
Published: Jun 4, 2021

Abstract:

Purpose: This study aimed to ascertain the connection between LOC and Technostress in selected commercial banks in Nigeria.

Research methodology: Survey research design was employed in this study. The study population was 400 while the sample size was 191 employees of the selected banks, arrived at through the usage of Taro Yamane formula. The instrument for data collection was a Likert Structured Questionnaire that was put through validity and reliability test. The data were analyzed with Pearson's correlation analysis, while the hypothesis was tested at 0.05 level of significance.

Result: There is a significant nexus between external LOC and techno-invasion in the Banks selected (r = .942, p-value < 0.05). The increase in technological deployment and the seeming lack of control by employees lead to techno-invasion and, by extension, technostress.

Limitations: The generalizability of the study was limited by not collecting data from a cross-section of respondents from the entire country.

Contribution: This is a novel study in the area of LOC and technostress in Nigeria.

Keywords:
1. Locus of control
2. Stress
3. Technostress
4. External locus of control
5. Techno-invasion
Authors:
1 . Dibua Emmanuel Chijioke
Department of Business Administration, Faculty of Management Science, Nnamdi Azikiwe University, Awka, Nigeria
2 . Chitom Racheal John-Akamelu
Department of Accountancy, Faculty of Management Science, Nnamdi Azikiwe University, Awka, Nigeria
3 . Nwanmuoh Emmanuel Ejiofor
Department of Marketing, Faculty of Business Administration, University of Nigeria, Nsuka, Nigeria
View PDF
How to Cite
Chijioke, D. E., John-Akamelu, C. R., & Ejiofor, N. E. (2021). Locus of control and technostress in Nigeria commercial banks: The nexus. International Journal of Financial, Accounting, and Management, 3(1), 83–92. https://doi.org/10.35912/ijfam.v3i1.477
Download Citation
  1. Endnote/Zotero/Mendeley (RIS)
  2. BibTeX

Downloads

Download data is not yet available.
Issue & Section
Vol. 3 No. 1 (2021): June
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

References

    Agbu, J. O., & Olubiyi, O. K. (2011). Technostress in the age of information communication technology: A case study of distance education. Educational Research, 2(11), 1654-1660.

    Akintayo, D. (2012). Locus of control and job satisfaction as predictors of perceived non-teaching staffs` productivity in higher institutions in Ogun State, Nigeria. Global Advanced Research Journal of Management and Business Studies, 1(6), 181-187.

    Alam, Z., Gouhar, S., & Shafiqur, R. (2015). The impact of job stress on employee's performance: investigating the moderating effect of employees’ motivation. City University Research Journal, 5(1), 120 – 129.

    Alge, B. J. (2001). Effects of computer surveillance on perceptions of privacy and procedural justice. Journal of Applied Psychology, 84(6), 797-804.

    Asiedu-Appiah, F., & Addai, H. (2014). An investigation into the causal relationship between employees’ locus of control and contextual performance. Proceedings of ASBBS, 21(1), 41-59.

    Babalola, L. O. (2009). Personality trait and leadership effectiveness in work organizations. Journal of Psychology, 11(1), 37-46.

    Boondhalir&Sajeethkumar. (2020). Study on work locus of control and occupational stress among employees. Journal of Information and Computational Science, 10(8), 452-464.

    Cetin, F. (2008). The effects of self concept, locus of control and personality on conflict resolution approaches in interpersonal relations: an applied research. Unpublished Master’s Thesis, Military Academy, Military Academy of Defense Sciences Institute, Ankara.

    Chuang, Y., & Chien, H. (2013). A study of external locus of control on relationships among coping behavior on agency workers job satisfaction. The Journal of International Management Studies, 8(2), 54-65.

    Dayo, A. I. (2012). Locus of control and job satisfaction as predictors of Perceived non-teaching staffs` productivity in higher institutions in Ogun State, Nigeria. Global Advanced Research Journal of Management and Business Studies, 1(6), 181-187.

    Ennis, L. A. (2005). The evolution of technostress. Computers in Libraries, 25(8), 10-12.

    Erdogan, B. (2003). Effects of background information and locus of control on student’s control preferences ın web-based instruction. Unpublished Master’s Thesis, Ankara University, Education Sciences Institute, Ankara.

    Gangai, M. K. N., Mahakud, G. C., & Sharma, M. V. (2016). Association between locus of control and job satisfaction in employees: A critical review. The International Journal of Indian Psychology, 3(2), 16-25.

    Hale, E. (2012). How your locus of control impacts business success. Fast Company, https://www.fastcompany.com/1840496/how-your-locus-control- impacts-business-success

    Hauff, S., Richter, N. F., & Tressin, T. (2015). Situational job characteristics and job satisfaction: The moderating role of national culture. International Business Review, 24(4), 710-723.

    Houston, D. J. (2011). Implications of occupational locus and focus for public service motivation: Attitudes towards work motives across nations. Public Administration Review, 71(5), 761-771.

    Hurrell, J. J., Levi, L.,& Murphy, L. R. (2011). Locus of control. Encyclopedia of Occupational Health and Safety. Retrieved from www.ilo.org/oshenc/part- v/psychosocial-and-organizational-factors/individual-factors/item/54-locus-of- control.

    Kalyanasundaram, P., Manickam, D., & Senthilkumar, C. S. (2018). A study on relationship between locus of control and occupational stress at spinning mills with special reference to Coimbatore. International Journal of Pure and Applied Mathematics, 119(17), 2425-2435.

    Khushk (2019). Impact of locus of control (loc) and organizational commitment on employee performance- study of service sector, Pakistan. International Journal of Law and Peace Works, 6(5), 1-6.

    Kobersy, I., Khasiyeva, L., Yakhina, V., Ignaryeva, O., Goloshchapova, L, Shkurkin, D., & Sadykova, L. (2016). Approaches to implementation of motivation as the complex conditions of increase of efficiency of social and labour relations. International Review of Management and Marketing, 6(S1), 208-217.

    Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22(140), 1-55.

    Mahboob, A., & Khan, T. (2016). Technostress and its management techniques: a literature review. Journal of Human Resource Management, 4(3), 28-31.

    Maier, C. (2014). Technostress: theoretical foundation and empirical evidence. University of Bamberg.

    Mandel, M. (2005). The real reasons you’re working so hard. Business Week, Oct. 3, 60-67.

    Manichander, T. (2014), Locus of control and performance: Widening applicabilities education. Paripex. Indian Journal of Research, 3(2), 1-9.

    Mazmanian, M., Orlikowski, W.J. & Yates, J. (2006). Crack berries: the social implications of ubiquitous wireless e-mail devices. In: C. Sørensen, Y. Yoo & K. Lyytinen (Eds.). Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. New York: Springer

    Mohanta, G. C., Kannan, V., & Thooyamani, K. P. (2006). Strategies for improving productivity of knowledge workers - an overview. strength-based strategies (pp. 77- 84). Hyderabad.

    Nasrullah, D., Armanu, M., & Setiawan, S. (2013). Professionalism and locus of control influence on job satisfaction moderated by spirituality at work and its impact on performance auditor. International Journal of Business and Management Invention, 2(10), 1-11.

    Nguyen, S. (2013). Locus of control: Stop making excuses and start taking responsibility. https://workplacepsychology.net/2013/06/05/locus-of- control-stop-making-excuses-and-start-taking-responsibility/

    Olonade, Z. O., Ajibola, K. S., Oyewumi, O. O., Olusesi, L. D., & Bamidele, D. E. (2020). Link between employees’ locus of control, job satisfaction, and job stress among teachers: a survey analysis in Osun State of Nigeria. Quest Journal of Management and Social Sciences, 2(1), 13–26.

    Omukhango, M. A. (2016). Locus of control, employee age and job satisfaction at pacis insurance company limited Nairobi a research project submitted in partial fulfilment of the requirements for the award of the degree of master of business administration, school of business.

    Qadri, Hassan & Sheikh (2017). The mediating role of internal locus of control and job stress between spiritual intelligence and job performance. Pakistan Journal of Commerce and Social Sciences, 11(2), 623-643.

    Robbins, P. S. (2003). Organization behaviour: concept, controversies, applications. seventh edition. prentice hall inc

    Robbins, S. P., Judge, T. A. (2014). Perilaku organisasi (alih bahasa Drs. Benjamin Molan), Edisi Bahasa Indonesia, Klaten: PT. IntanSejati.

    Sharma, R. R., & Sharma, N. P. (2015). Opening the gender diversity black box: Causality of perceived gender equity and locus of control andmediation of work engagement in employee well-being. Frontiers in Psychology, 6, 1371-6.

    Soleh, A., Noviantoro, R., & Putrafinaldo, D. (2020). The effect of locus of control and communication toward employee performance. Management Sustainable Development Journal, 2(2), 41-52.

    Soylu, A., & Campbell, S. S. (2012). Physical and emotional stresses of technology on employees in the workplace. Journal of Employment Counselling, 49, 130-138.

    Spector, P. (1988). Development of the work locus of control scale. Journal of Occupational Psychology, 61(4), 335- 340.

    Srivatsava, A.K., & Singh, A. P. (1981). Construction and standardization of an occupational stress index: A pilot study. Indian Journal of Clinical Psychology, 8(2), 133- 136

    Stough S., Eom, S., & Buckenmyer, J. (2000). Virtual teaming: a strategy for moving your organization into the new millennium. Industrial Management & Data Systems, 100(8), 370-378.

    Suherlan, Q. A., Wahyuni, S., & Hazairin, A. G. (2017). Relationship between locus of control and organizational commitment (Study on Employee of Multifinance Company PT. X Makassar Branch). Advances in Social Science, Education and Humanities Research, 127, 209-212

    Sun, K., & Chiou, H. (2011). Aviation ground crews: Occupational stresses and work performance. African Journal of Business Management, 5(7), 2865-2873.

    Syahputra, Z. (2014). Influence of locus of control and organizational commitment on job satisfaction moderated by organizational culture and its impact on job performance. Journal of Economics and Sustainable Development, 5(17), 1044-110.

    Taylor, H., Fieldman, G., & Altman, Y. (2008). E-mail at work: a cause for concern? the implications of the new communication technologies for health, wellbeing and productivity at work. Journal of Organizational Transformation and Social Change, 5(2), 159-173.

    Thomas W. H. N., Kelly, l. S., & Lillian T. E., (2006). Locus of control at work: a meta-analysis. Journal of Organizational Behaviour, 27, 107–118.

    Tiemo, P. A., & Ofua, J. O. (2010).Technostress: causes, symptoms and coping strategies among librarians in university libraries. Educational Research Journal, 1(12), 713-720.

    Vijayashreea, L., & Jagdischchandra, M. V. (2011). Locus of control and job satisfaction: psu employees. Serbian Journal of Management 6(2), 193–203.

    Yuwono, H., Eliyana, A., Buchdadi, A. D., Hamidah, Sariwulan, T., & Handicapilano, R. T. (2020). The effect of locus of control on employees’ job satisfaction. Systematic Reviews in Pharmacy, 11(8), 43-50.

  1. Agbu, J. O., & Olubiyi, O. K. (2011). Technostress in the age of information communication technology: A case study of distance education. Educational Research, 2(11), 1654-1660.
  2. Akintayo, D. (2012). Locus of control and job satisfaction as predictors of perceived non-teaching staffs` productivity in higher institutions in Ogun State, Nigeria. Global Advanced Research Journal of Management and Business Studies, 1(6), 181-187.
  3. Alam, Z., Gouhar, S., & Shafiqur, R. (2015). The impact of job stress on employee's performance: investigating the moderating effect of employees’ motivation. City University Research Journal, 5(1), 120 – 129.
  4. Alge, B. J. (2001). Effects of computer surveillance on perceptions of privacy and procedural justice. Journal of Applied Psychology, 84(6), 797-804.
  5. Asiedu-Appiah, F., & Addai, H. (2014). An investigation into the causal relationship between employees’ locus of control and contextual performance. Proceedings of ASBBS, 21(1), 41-59.
  6. Babalola, L. O. (2009). Personality trait and leadership effectiveness in work organizations. Journal of Psychology, 11(1), 37-46.
  7. Boondhalir&Sajeethkumar. (2020). Study on work locus of control and occupational stress among employees. Journal of Information and Computational Science, 10(8), 452-464.
  8. Cetin, F. (2008). The effects of self concept, locus of control and personality on conflict resolution approaches in interpersonal relations: an applied research. Unpublished Master’s Thesis, Military Academy, Military Academy of Defense Sciences Institute, Ankara.
  9. Chuang, Y., & Chien, H. (2013). A study of external locus of control on relationships among coping behavior on agency workers job satisfaction. The Journal of International Management Studies, 8(2), 54-65.
  10. Dayo, A. I. (2012). Locus of control and job satisfaction as predictors of Perceived non-teaching staffs` productivity in higher institutions in Ogun State, Nigeria. Global Advanced Research Journal of Management and Business Studies, 1(6), 181-187.
  11. Ennis, L. A. (2005). The evolution of technostress. Computers in Libraries, 25(8), 10-12.
  12. Erdogan, B. (2003). Effects of background information and locus of control on student’s control preferences ?n web-based instruction. Unpublished Master’s Thesis, Ankara University, Education Sciences Institute, Ankara.
  13. Gangai, M. K. N., Mahakud, G. C., & Sharma, M. V. (2016). Association between locus of control and job satisfaction in employees: A critical review. The International Journal of Indian Psychology, 3(2), 16-25.
  14. Hale, E. (2012). How your locus of control impacts business success. Fast Company, https://www.fastcompany.com/1840496/how-your-locus-control- impacts-business-success
  15. Hauff, S., Richter, N. F., & Tressin, T. (2015). Situational job characteristics and job satisfaction: The moderating role of national culture. International Business Review, 24(4), 710-723.
  16. Houston, D. J. (2011). Implications of occupational locus and focus for public service motivation: Attitudes towards work motives across nations. Public Administration Review, 71(5), 761-771.
  17. Hurrell, J. J., Levi, L.,& Murphy, L. R. (2011). Locus of control. Encyclopedia of Occupational Health and Safety. Retrieved from www.ilo.org/oshenc/part- v/psychosocial-and-organizational-factors/individual-factors/item/54-locus-of- control.
  18. Kalyanasundaram, P., Manickam, D., & Senthilkumar, C. S. (2018). A study on relationship between locus of control and occupational stress at spinning mills with special reference to Coimbatore. International Journal of Pure and Applied Mathematics, 119(17), 2425-2435.
  19. Khushk (2019). Impact of locus of control (loc) and organizational commitment on employee performance- study of service sector, Pakistan. International Journal of Law and Peace Works, 6(5), 1-6.
  20. Kobersy, I., Khasiyeva, L., Yakhina, V., Ignaryeva, O., Goloshchapova, L, Shkurkin, D., & Sadykova, L. (2016). Approaches to implementation of motivation as the complex conditions of increase of efficiency of social and labour relations. International Review of Management and Marketing, 6(S1), 208-217.
  21. Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22(140), 1-55.
  22. Mahboob, A., & Khan, T. (2016). Technostress and its management techniques: a literature review. Journal of Human Resource Management, 4(3), 28-31.
  23. Maier, C. (2014). Technostress: theoretical foundation and empirical evidence. University of Bamberg.
  24. Mandel, M. (2005). The real reasons you’re working so hard. Business Week, Oct. 3, 60-67.
  25. Manichander, T. (2014), Locus of control and performance: Widening applicabilities education. Paripex. Indian Journal of Research, 3(2), 1-9.
  26. Mazmanian, M., Orlikowski, W.J. & Yates, J. (2006). Crack berries: the social implications of ubiquitous wireless e-mail devices. In: C. Sørensen, Y. Yoo & K. Lyytinen (Eds.). Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. New York: Springer
  27. Mohanta, G. C., Kannan, V., & Thooyamani, K. P. (2006). Strategies for improving productivity of knowledge workers - an overview. strength-based strategies (pp. 77- 84). Hyderabad.
  28. Nasrullah, D., Armanu, M., & Setiawan, S. (2013). Professionalism and locus of control influence on job satisfaction moderated by spirituality at work and its impact on performance auditor. International Journal of Business and Management Invention, 2(10), 1-11.
  29. Nguyen, S. (2013). Locus of control: Stop making excuses and start taking responsibility. https://workplacepsychology.net/2013/06/05/locus-of- control-stop-making-excuses-and-start-taking-responsibility/
  30. Olonade, Z. O., Ajibola, K. S., Oyewumi, O. O., Olusesi, L. D., & Bamidele, D. E. (2020). Link between employees’ locus of control, job satisfaction, and job stress among teachers: a survey analysis in Osun State of Nigeria. Quest Journal of Management and Social Sciences, 2(1), 13–26.
  31. Omukhango, M. A. (2016). Locus of control, employee age and job satisfaction at pacis insurance company limited Nairobi a research project submitted in partial fulfilment of the requirements for the award of the degree of master of business administration, school of business.
  32. Qadri, Hassan & Sheikh (2017). The mediating role of internal locus of control and job stress between spiritual intelligence and job performance. Pakistan Journal of Commerce and Social Sciences, 11(2), 623-643.
  33. Robbins, P. S. (2003). Organization behaviour: concept, controversies, applications. seventh edition. prentice hall inc
  34. Robbins, S. P., Judge, T. A. (2014). Perilaku organisasi (alih bahasa Drs. Benjamin Molan), Edisi Bahasa Indonesia, Klaten: PT. IntanSejati.
  35. Sharma, R. R., & Sharma, N. P. (2015). Opening the gender diversity black box: Causality of perceived gender equity and locus of control andmediation of work engagement in employee well-being. Frontiers in Psychology, 6, 1371-6.
  36. Soleh, A., Noviantoro, R., & Putrafinaldo, D. (2020). The effect of locus of control and communication toward employee performance. Management Sustainable Development Journal, 2(2), 41-52.
  37. Soylu, A., & Campbell, S. S. (2012). Physical and emotional stresses of technology on employees in the workplace. Journal of Employment Counselling, 49, 130-138.
  38. Spector, P. (1988). Development of the work locus of control scale. Journal of Occupational Psychology, 61(4), 335- 340.
  39. Srivatsava, A.K., & Singh, A. P. (1981). Construction and standardization of an occupational stress index: A pilot study. Indian Journal of Clinical Psychology, 8(2), 133- 136
  40. Stough S., Eom, S., & Buckenmyer, J. (2000). Virtual teaming: a strategy for moving your organization into the new millennium. Industrial Management & Data Systems, 100(8), 370-378.
  41. Suherlan, Q. A., Wahyuni, S., & Hazairin, A. G. (2017). Relationship between locus of control and organizational commitment (Study on Employee of Multifinance Company PT. X Makassar Branch). Advances in Social Science, Education and Humanities Research, 127, 209-212
  42. Sun, K., & Chiou, H. (2011). Aviation ground crews: Occupational stresses and work performance. African Journal of Business Management, 5(7), 2865-2873.
  43. Syahputra, Z. (2014). Influence of locus of control and organizational commitment on job satisfaction moderated by organizational culture and its impact on job performance. Journal of Economics and Sustainable Development, 5(17), 1044-110.
  44. Taylor, H., Fieldman, G., & Altman, Y. (2008). E-mail at work: a cause for concern? the implications of the new communication technologies for health, wellb\eing and productivity at work. Journal of Organizational Transformation and Social Change, 5(2), 159-173.
  45. Thomas W. H. N., Kelly, l. S., & Lillian T. E., (2006). Locus of control at work: a meta-analysis. Journal of Organizational Behaviour, 27, 107–118.
  46. Tiemo, P. A., & Ofua, J. O. (2010).Technostress: causes, symptoms and coping strategies among librarians in university libraries. Educational Research Journal, 1(12), 713-720.
  47. Vijayashreea, L., & Jagdischchandra, M. V. (2011). Locus of control and job satisfaction: psu employees. Serbian Journal of Management 6(2), 193–203.
  48. Yuwono, H., Eliyana, A., Buchdadi, A. D., Hamidah, Sariwulan, T., & Handicapilano, R. T. (2020). The effect of locus of control on employees’ job satisfaction. Systematic Reviews in Pharmacy, 11(8), 43-50.