YANG, K.-J.; CHEN, S.-H.; YANG, C.-C. Establishment and applications of quality management system for service industries. International Journal of Financial, Accounting, and Management, [S. l.], v. 1, n. 4, p. 199–207, 2020. DOI: 10.35912/ijfam.v1i4.151. Disponível em: https://goodwoodpub.com/index.php/ijfam/article/view/151. Acesso em: 2 aug. 2025.