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Vol. 6 No. 2 (2026): July

Understanding Work Motivation among Urban Park Management Personnel: A Case Study of Sukabumi City

https://doi.org/10.35912/jgas.v6i2.3817

Abstract

Purpose: This study examines the level and determinants of work motivation among urban park management personnel at the Sukabumi City Public Works and Public Housing Agency using Herzberg’s Two-Factor Theory and explores the presence of a mid-career plateau.

Methodology: A quantitative descriptive approach was employed using a census of 49 participants. Data were collected through structured questionnaires on motivator and hygiene factors, complemented by semi-structured interviews for data triangulation. Quantitative data were analyzed descriptively, and qualitative data provided contextual interpretation.

Results: Findings show that work motivation is generally good, with hygiene factors (mean = 3.31) slightly exceeding motivator factors (mean = 3.19). Working relationships were rated the highest, whereas working conditions and salary were rated the lowest. A mid-career plateau was observed among employees with 6–10 years of service, influenced by limited welfare, constrained career opportunities and inadequate work facilities.

Conclusions: Despite overall positive motivation, structural issues related to compensation, career development, and the work environment continue to hinder sustained motivation. Addressing these challenges requires integrated interventions across short-, medium-, and long-term strategies.

Limitations: This study was limited by its cross-sectional design, single institutional context, and exclusion of broader attitudinal variables.

Contributions: This study provides empirical insights into work motivation among operational-level urban park workers and offers practical recommendations for local governments to improve public service workforce management.

Keywords

Hygiene Factors Motivator Factors Public Sector Urban Park Management Work Motivation

How to Cite

Sahid, M., Sufianti, E., Afandi, M. N., & Listiani, T. (2026). Understanding Work Motivation among Urban Park Management Personnel: A Case Study of Sukabumi City. Journal of Governance and Accountability Studies, 6(2), 167–180. https://doi.org/10.35912/jgas.v6i2.3817

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Authors

1 Mohammad Sahid
Dinas Pekerjaan Umum dan Tata Ruang Kota Sukabumi, Sukabumi, Indonesia
2 Ely Sufianti
Politeknik STIA LAN Bandung, Bandung, Indonesia
3 Muhamad Nur Afandi
Politeknik STIA LAN Bandung, Bandung, Indonesia
4 Teni Listiani
Politeknik STIA LAN Bandung, Bandung, Indonesia

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Vol. 6 No. 2 (2026): July
Section: Articles
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