The influence of leadership, discipline, and workload on employee performance through job satisfaction as an intervening variable in Regional Revenue Agency Riau Islands Province

https://doi.org/10.35912/jomabs.v1i1.1779
Published: Nov 21, 2023

Abstract:

Purpose: This research aimed to investigate the influence of leadership, discipline, and workload on employee performance through job satisfaction in the Regional Revenue Agency of Riau Islands Province.

Research Methodology: This study used a quantitative research approach, with a sample size of 128 employees selected using probability sampling with simple random technique. The data obtained were analyzed using Partial Least Square (PLS) with two evaluation stages, namely the measurement model and the structural model.

Results: The results indicate that workload had no significant direct influence on job satisfaction, but had a positive and significant relationship with employee performance. On the other hand, discipline had a significant direct influence on job satisfaction, but no significant direct influence on employee performance. Leadership had a significant direct influence on both job satisfaction and employee performance. Job satisfaction did not have a significant direct influence on employee performance.

Conclusions: Leadership is the key factor enhancing both job satisfaction and employee performance, while discipline affects satisfaction and workload directly influences performance.

Limitations: Overall, the study findings highlight the importance of leadership in fostering job satisfaction and employee performance in the Regional Revenue Agency of Riau Islands Province.

Contribution: These insights can provide valuable guidance for organizational managers to optimize the work environment and promote employee engagement and productivity.

Keywords:
1. Discipline
2. Employee Performance
3. Job Satisfaction
4. Leadership
5. Workload
Authors:
1 . Yukiko Firaldi
Batam University , Kepulauan Riau, Indonesia
2 . Cablullah Wibisono
Batam University , Kepulauan Riau, Indonesia
3 . Ngaliman Ngaliman
Batam University , Kepulauan Riau, Indonesia
4 . Indrayani Indrayani
Batam University , Kepulauan Riau, Indonesia
5 . Bambang Satriawan
Batam University , Kepulauan Riau, Indonesia
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How to Cite
Firaldi, Y., Wibisono, C., Ngaliman, N., Indrayani, I., & Satriawan, B. (2023). The influence of leadership, discipline, and workload on employee performance through job satisfaction as an intervening variable in Regional Revenue Agency Riau Islands Province. Journal of Multidisciplinary Academic Business Studies, 1(1), 27–52. https://doi.org/10.35912/jomabs.v1i1.1779
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Issue & Section
Vol. 1 No. 1 (2023): November
Articles
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  2. Anisman, H. B. (2021). Analisis Faktor – Faktor yang Memengaruhi Kinerja Keuangan pada Pusat Pendapatan Pemerintah Daerah Kabupaten Tulang Bawang. Reviu Akuntansi, Manajemen, dan Bisnis, 1(2), 77-90. doi: https://doi.org/10.35912/rambis.v1i2.408
  3. Asamani, L., Acquah-Coleman, R., Senayah, W. K., & Oppong, S. (2025). Interactive roles of resource availability, role clarity and employee motivation in enhancing organisational effectiveness through employee performance and job satisfaction. Discover Psychology, 5(1), 12. doi:https://doi.org/10.1007/s44202-025-00333-8
  4. Berisha, A., Govori, A., & Sejdija, Q. (2024). Impact of leadership styles on employee performance in small and medium enterprises. Corporate Governance and Organizational Behavior Review, 8(2), 171-178. doi:https://doi.org/10.22495/cgobrv8i2p17
  5. Chairani, R., & Pradana, M. R. A. (2022). Pengembangan Karir Dan Motivasi Kerja Serta Implikasinya terhadap Kinerja Pegawai (Studi Kasus pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Way Kanan). Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis, 6(2), 57-72 https://doi.org/10.61401/relevansi.v6i2.71.
  6. Cooper, D. R., & Schindler, P. (2014). Business research methods: Mcgraw-hill.
  7. Creswell. (2016). Research Design: Pendekatan Metode Kualitatif, Kuantitatif, dan Campuran. Yogyakarta: Pustaka Pelajar.
  8. Fahmi, M. F., Wibisono, C., & Satriawan, B. (2021). Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Motivasi Kerja Terhadap Kinerja Melalui Kepuasan Kerja pada Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Kota Tanjungpinang. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 4(4), 519-531 https://doi.org/10.31842/jurnalinobis.v4i4.202.
  9. Fattah, N., & Muliawati, N. N. (2015). Manajemen Stratejik Berbasis Nilai (Value Based Strategic Management).
  10. Ghozali, I. (2016). Aplikasi analisis multivariete dengan program IBM SPSS 23.
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  12. Hasibuan, M. S. (2008). Manajemen sumber daya manusia.
  13. Hermawan, A., Wulandari, A., Buana, A. M., & Sanjaya, V. (2021). Pengaruh kompetensi, insentif dan pengalaman kerja terhadap kinerja karyawan di Lampung. Studi Ilmu Manajemen Dan Organisasi, 1(1), 71-83. doi: https://doi.org/10.35912/simo.v1i1.149
  14. Ivancevich, J. M., Konopaske, R., & Matteson, M. T. (2007). Perilaku dan manajemen organisasi edisi ketujuh. Jakarta: Erlangga.
  15. Jiatong, W., Wang, Z., Alam, M., Murad, M., Gul, F., & Gill, S. A. (2022). The impact of transformational leadership on affective organizational commitment and job performance: the mediating role of employee engagement. Frontiers in Psychology, 13, 831060. doi:https://doi.org/10.3389/fpsyg.2022.831060
  16. Juanda, M. A. (2022). Determinan Struktur Modal Perusahaan Pertambangan Bursa Efek Indonesia tahun 2010-2019. Studi Akuntansi, Keuangan, dan Manajemen, 1(2), 85-96. doi: https://doi.org/10.35912/sakman.v1i2.1087
  17. Kurniasih, D., & Elizabeth, E. (2021). Pengaruh Kualitas Pelayanan, Citra Merek dan Getok Tular terhadap Keputusan Pembelian Jasa. Reviu Akuntansi, Manajemen, dan Bisnis, 1(1), 1-8. doi: https://doi.org/10.35912/rambis.v1i1.400
  18. Mdhlalose, D. (2023). The systematic review of effective performance management systems in organizations. Jurnal Aplikasi Manajemen, 21(2), 319-330. doi:https://doi.org/10.21776/ub.jam.2023.021.02.04
  19. Moleong, L. J. (2017). Metode Penelitian Kualitatif, cetakan ke-36, Bandung: PT. Remaja Rosdakarya Offset, 6.
  20. Pramono, A., & Indriyani, R. (2019). Pengaruh Motivasi dan Kompetensi Terhadap Kinerja Pegawai pada PDAM Way Rilau Bandar Lampung. Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis, 3(1), 20-29 https://doi.org/10.61401/relevansi.v3i1.29 .
  21. Pramono, A., & Pratama, R. R. G. P. (2020). Pengaruh Kompetensi Pegawai dan Komitmen Organisasi Terhadap Kinerja Pegawai pada Dinas Perindustrian dan Perdagangan Kabupaten Pesawaran. Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis, 4(2), 1-13 https://doi.org/10.61401/relevansi.v4i2.42 .
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  23. Rawas, S. A. S. M. A., & Jantan, M. D. (2022). The Effect of Job Description on Employee Performance of Omani Public Sector: Mediating Role of Organizational Justice. Technium Business and Management, 2(3), 159-175. doi:https://doi.org/10.47577/business.v2i3.8186
  24. Rivai, V. (2013). Kepemimpinan dan perilaku organisasi.
  25. Robbins, S. P., & Coulter, M. (2009). Manajemen, jilid 1, edisi kesepuluh. Jakarta: Erlangga.
  26. Rolos, J. K., Sambul, S. A., & Rumawas, W. (2018). Pengaruh beban kerja terhadap kinerja karyawan pada PT. Asuransi Jiwasraya Cabang Manado Kota. Jurnal Administrasi BisniS (JAB), 6(004), 19-27.
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  28. Shi, L., Van Veldhoven, M., Kooij, D., Van De Voorde, K., & Karanika-Murray, M. (2024). High-performance work systems and individual performance: a longitudinal study of the differential roles of happiness and health well-being. Frontiers in Psychology, 14, 1261564. doi:https://doi.org/10.3389/fpsyg.2023.1261564
  29. Susilo, A. S., & Hidayat, M. S. (2021). Pengaruh Kepemimpinan Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Provis Garuda Service Di Pelabuhan Bakauheni Lampung Selatan. Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis, 5(2), 45-61 https://doi.org/10.61401/relevansi.v5i2.57.
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