The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province
Abstract:
Purpose: This study aims to: (1) Determine whether professionalism partially and significantly has a positive effect on the quality of service at the Lampung Province Personnel and Training Agency, (2) Determine whether work culture partially has a positive and significant effect on the quality of service at the Lampung Province Personnel and Training Agency, (3) Determine whether Competence partially has a positive and significant effect on the quality of service at the Lampung Province Personnel and Training Agency (4) Determine whether Professionalism, Work Culture and Competence simultaneously have a positive and significant effect on the quality of service at the Lampung Province Personnel and Training Agency.
Methodology: The method used in this study will use a survey method as a data collection method that will use a questionnaire instrument to obtain responses from respondents who are samples in the study. The population that is the object of this study is all Civil Servants (PNS) as recipients of services from the Lampung Province Personnel and Training Agency Office. The population in this study has a fairly large number of 13,906 people (central statistics agency of Lampung Province 2024). The variables in this study include 3 (two) independent variables and 1 (one) dependent variable where Professionalism (X1), Work Culture (X2), Competence (X3) as independent variables and Service Quality (Y) as dependent variable.
Results: Based on data analysis, the answer to the hypothesis was found stating that where Professionalism (X1), Work Culture (X2), Competence (X3) simultaneously and partially have a significant effect on Service Quality at the Lampung Province Personnel and Training Agency Office.
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Ahmad, S., & Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan.
Balasundran, K., Nallaluthan, K., Yankteshery, V., Harun, K., Lim, P. P., & Gopal, R. (2021). Work from home and work motivation of teachers job satisfaction during pandemic COVID-19. International Business Education Journal, 14(2), 124-143.
Bernstein, E. S., & Turban, S. (2018). The impact of the ‘open’workspace on human collaboration. Philosophical Transactions of the Royal Society B: Biological Sciences, 373(1753), 20170239.
Hackman, J. (1976). Motivation through the design of work: Test of a Theory. Organizational Behavior and Human Performance.
Hafeez, I., Hafeez, S., Mansoor, R., & Yingjun, Z. (2019). Impact of workplace environment on employee performance: mediating role of employee health.
Hasibuan, M. S. (2008). Manajemen sumber daya manusia.
Herzberg, F., Mausner, B., & Snyderman, B. B. (2011). The Motivation to Work.
Mangkunegara, A. P., & Prabu, A. (1993). Evaluasi kinerja SDM, Bandung, PT Refika Aditama. Abdul Latief.
Noe, R. A. (2020). Employee training and development: McGraw-Hill.
Notoatmodjo, S. (2014). ManajemenSumberDayaManusia. Jakarta: RinekaCipta.
Permata, W. D., & Nurjanah, N. (2017). Strategi Dinas Kehutanan dan Perkebunan Kabupaten Kepulauan Meranti dalam Mengkomunikasikan Gerakan Rehabilitasi Hutan dan Lah Mangrove. Riau University.
Peters, T. J., & Waterman, R. H. (1984). In search of excellence. Nursing Administration Quarterly, 8(3), 85-86.
Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary educational psychology, 25(1), 54-67.
Schein, E. H. (2010). Organizational culture and leadership (Vol. 2): John Wiley & Sons.
Sedarmayanti, M., & Pd, M. (2001). Sumber daya manusia dan produktivitas kerja. Bandung: CV. Mandar Maju.
Tetrick, L. E., Quick, J. C. E., Ford, M. T., & Fisher, G. G. (2024). Handbook of occupational health psychology: American Psychological Association.
- Ahmad, S., & Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan.
- Balasundran, K., Nallaluthan, K., Yankteshery, V., Harun, K., Lim, P. P., & Gopal, R. (2021). Work from home and work motivation of teachers job satisfaction during pandemic COVID-19. International Business Education Journal, 14(2), 124-143.
- Bernstein, E. S., & Turban, S. (2018). The impact of the ‘open’workspace on human collaboration. Philosophical Transactions of the Royal Society B: Biological Sciences, 373(1753), 20170239.
- Hackman, J. (1976). Motivation through the design of work: Test of a Theory. Organizational Behavior and Human Performance.
- Hafeez, I., Hafeez, S., Mansoor, R., & Yingjun, Z. (2019). Impact of workplace environment on employee performance: mediating role of employee health.
- Hasibuan, M. S. (2008). Manajemen sumber daya manusia.
- Herzberg, F., Mausner, B., & Snyderman, B. B. (2011). The Motivation to Work.
- Mangkunegara, A. P., & Prabu, A. (1993). Evaluasi kinerja SDM, Bandung, PT Refika Aditama. Abdul Latief.
- Noe, R. A. (2020). Employee training and development: McGraw-Hill.
- Notoatmodjo, S. (2014). ManajemenSumberDayaManusia. Jakarta: RinekaCipta.
- Permata, W. D., & Nurjanah, N. (2017). Strategi Dinas Kehutanan dan Perkebunan Kabupaten Kepulauan Meranti dalam Mengkomunikasikan Gerakan Rehabilitasi Hutan dan Lah Mangrove. Riau University.
- Peters, T. J., & Waterman, R. H. (1984). In search of excellence. Nursing Administration Quarterly, 8(3), 85-86.
- Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary educational psychology, 25(1), 54-67.
- Schein, E. H. (2010). Organizational culture and leadership (Vol. 2): John Wiley & Sons.
- Sedarmayanti, M., & Pd, M. (2001). Sumber daya manusia dan produktivitas kerja. Bandung: CV. Mandar Maju.
- Tetrick, L. E., Quick, J. C. E., Ford, M. T., & Fisher, G. G. (2024). Handbook of occupational health psychology: American Psychological Association.
