Journal of Multidisciplinary Academic Business Studies

Journal of Multidisciplinary Academic Business Studies Published by Goodwood Publishing, Journal of Multidisciplinary Academic Business Studies is an online peer-reviewed, open access scholarly journal, which publishes critical and original analysis from researchers and academic practitioners on various business issues. Journal of Multidisciplinary Academic Business Studies welcomes high-quality manuscripts covering original research articles, review articles, book reviews, case reports, and discussions aimed at advancing both theoretical and practical development on areas business

Journal of Multidisciplinary Academic Business Studies Published by Goodwood Publishing, Journal of Multidisciplinary Academic Business Studies is an online peer-reviewed, open access scholarly journal, which publishes critical and original analysis from researchers and academic practitioners on various business issues. Journal of Multidisciplinary Academic Business Studies welcomes high-quality manuscripts covering original research articles, review articles, book reviews, case reports, and discussions aimed at advancing both theoretical and practical development on areas business

Published
2024-11-01

Articles

Determining the best alternative to build and operate a new coal crushing facilities: Analytical hierarchy process approach

Purpose: This study examines the increase in national coal production in Indonesia and its impact on PT. KLM is one of the largest coal producers in Indonesia. With rising production and shifting global market needs, this study aims to analyze the necessity of building a new Coal Crushing Facility next to the South Pinang Extension #2 area, including evaluating costs and the best strategies for its implementation. Research Methodology: The research methodology involved analyzing problem trees and stakeholders to uncover business complexities and identify the root causes of issues. Qualitative data were collected through semi-structured interviews. All alternatives were evaluated using Value-Focused Thinking (VFT), and the Analytic Hierarchy Process (AHP) method was employed to determine the best alternative assisted by the Super Decision application. Results: Based on interviews conducted with subject matter experts (SMEs) and analysis, three funding solutions were identified: 1. owned by self-financing, and (2) Own by Leasing 3. Rental Scheme. Conclusions: The study concludes that building a new Coal Crushing Facility at South Pinang Extension is necessary to support rising production, with three viable financing alternatives self-financing, leasing, and rental identified through systematic analysis to ensure efficiency and competitiveness. Limitations: The limitations of this study are that it was sourced from an internal company and data were gathered from outside the company. An alternative option was developed based on extensive collaborative discussions and interview sessions with subject matter experts within the company. Contribution: This study provides valuable guidelines for selecting alternative financing to build and operate new coal-crushing facilities at South Pinang Extension #2.

The influence of Good Corporate Governance on the financial performance of State-Owned Enterprises listed on the Indonesia Stock Exchange

Purpose: This study aims to determine the effect of Good Corporate Governance on the Financial Performance of BUMN Companies listed on the Indonesia Stock Exchange in 2019-2023. Methodology: This study used a quantitative approach. This study used 70 research samples. This study has two variables, namely: 4 independent variables (X1, X2, X3, and X4) and 1 (one) dependent variable. Institutional leadership (X1), board of directors (X2), board of commissioners (X3), and audit committee (X4) are independent variables, while financial performance (Y) is the dependent variable. Results: Based on data analysis, it has been found that the answer to the hypothesis is that institutional ownership, board of directors, board of commissioners, and audit committee simultaneously and partially have a significant effect on financial performance in BUMN companies listed on the Indonesia Stock Exchange in 2019-2023. Conclusion: Good corporate governance (CG) (institutional ownership, board of directors, board of commissioners, and audit committee) significantly affects the financial performance of state-owned enterprises on the Indonesia Stock Exchange (IDX) for the period 2019–2023. The effective implementation of GCG can increase ROA and company value. Limitations: The independent variables in this study are limited to institutional ownership, board of directors, and audits. First,ee, and the dependent variable is financial performance (ROA). The research was conducted only on BUMN companies listed on the Indonesia Stock Exchange. Contribution: Management is expected to pay more attention to Good Corporate Governance in the company in order to create good company value.

The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.

Issues of modernizing education, healthcare, and employment sectors to ensure a prosperous life

Purpose: This study examines the vertical alignment of digital innovation between secondary and higher education in Uzbekistan, focusing on how digitized STEM curricula at the school level correspond to digital transformation initiatives in universities. Research methodology: This study analyzes recent reforms in Uzbekistan’s education, healthcare, and employment sectors through content analysis, statistical review, and comparative approaches. It also evaluates international best practices and proposes interconnected indicators to assess prosperity based on economic opportunities, personal freedom, and social justice. Results: Reforms have improved medical infrastructure, digital health services, job creation, and entrepreneurship. Nevertheless, challenges remain in ensuring equitable access to quality healthcare and addressing the high levels of informal employment. Bridging the gap between educational outcomes and labor market demands, as well as expanding medical insurance and preventive care, are identified as priorities for sustainable welfare. Conclusions: Uzbekistan has implemented key reforms in education, healthcare, and employment to enhance societal well-being, emphasizing digital innovation, infrastructure development, and job creation. While progress is evident, systemic challenges such as informal employment, uneven medical service quality, and mismatches between education and labor market needs persist. Addressing these issues and ensuring consistent reform implementation are essential for building a prosperous, educated, and healthy society. Limitations: This study is limited by its descriptive scope, focusing on policy directions and reform outcomes without an in-depth empirical assessment or long-term evaluation. Contribution: This study highlights the interconnectedness of education, healthcare, and employment reforms, contributing to the discourse on integrated social reform and improved national well-being.

Analysis of customer satisfaction of regional drinking water company Tirta Mulia Karimun the Riau Islands

Purpose: This study aims to analyze the direct and indirect effects of product quality, volume, tariff, and service on customer satisfaction at PDAM Tirta Mulia Karimun, Riau Islands Province. Research Methodology: This study used a quantitative approach. The sample consisted of 200 respondents, who were analyzed using the SMARTPLS program. After validity and reliability tests were conducted, a hypothesis test was performed. Results: The findings show that product quality, volume, and service have a significant direct effect on customer satisfaction, while tariffs do not have a direct significant effect. However, product quality, volume, and tariffs each significantly affected satisfaction indirectly through service quality (p < 0.05). The overall model explained 70.4% of the variance in customer satisfaction. Conclusions: Customer satisfaction with PDAM Tirta Mulia Karimun is significantly influenced by product quality, volume, and services. Although tariffs do not directly influence satisfaction, they have a significant indirect effect on service. Improvements in water quality and volume are the most critical areas for increasing customer satisfaction. Limitations: This study was limited to customers of PDAM Tirta Mulia Karimun in one regency, which may affect the generalizability of the results to other regions or service providers. Contribution: This study provides empirical evidence of how indirect effects through service quality mediate customer perceptions, which can guide policy and operational improvements in regional water service companies.