The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District

Wafda Qinthara Konjala; Puspita Wulansari

doi:10.35912/jomabs.v2i2.2671

The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District

https://doi.org/10.35912/jomabs.v2i2.2671

24 Feb 2025

Abstract

Purpose: This study aims to examine the influence of compensation and motivation on employee performance at the Population and Civil Registration Service of Bandung Regency.

Method: A quantitative approach was applied using descriptive analysis and SEM-PLS to test variable relationships. The population consisted of employees of the agency, and 60 respondents were selected using a Simple Probability sampling technique. The independent variables were compensation and motivation, and employee performance was the dependent variable.

Results: The findings revealed that compensation has a positive but insignificant effect on performance, while motivation shows a significant positive effect. When combined, compensation and motivation significantly improved performance. This highlights that fair compensation and increased motivation strategies play a key role in enhancing productivity and creating a supportive work environment.

Conclusion: This study concludes that motivation is a stronger driver of performance than compensation alone. However, integrating both financial and motivational strategies produces a synergistic effect that supports sustainable improvement in employee performance.

Limitation: The research was limited to a small sample within one government institution and focused only on two independent variables, thus reducing generalizability and excluding other potential factors, such as leadership or organizational culture.

Contribution: This study enriches the public sector HR literature by emphasizing the complementary role of compensation and motivation in shaping performance and offering practical recommendations for designing balanced human resource strategies in government institutions.

Keywords

Compensation Employee Performance Motivation

How to Cite

Konjala, W. Q., & Wulansari, P. (2025). The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District. Journal of Multidisciplinary Academic Business Studies, 2(2), 97–112. https://doi.org/10.35912/jomabs.v2i2.2671

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References

Akomeah, E., Bentil, P., & Musah, A. (2018). The Impact of Capital Structure Decisions on Firm Performance: The Case of Listed Non-Financial Institutions in Ghana. International Journal of Academic Research in Accounting, Finance and Management Sciences, 8(4), 1-15. doi:https://doi.org/10.6007/ijarafms/v8-i4/5050
Apriani, A., Kamsariaty, Sarinastiti, N., Yuliastuti, H., & Sukmayadi. (2024). Toward A Greener Future: Exploring Sustainable Practices in Travel and Tourism in Bali. Journal of Sustainable Tourism and Entrepreneurship, 4(3), 241-252. doi:https://doi.org/10.35912/joste.v4i3.2092
Apriliani, N., & Hubbansyah, A. K. (2024). the Role of Compensation and Work Motivation on Employee Performance: a Literature Review on Companies in Indonesia. INQUISITIVE: International Journal of Economic, 4(2), 83-93. doi:https://doi.org/10.35814/inquisitive.v4i2.6901
Asnora, F. H. (2024). Penerapan fungsi manajemen sumber daya manusia dalam pengelolaan perusahaan. OPTIMAL Jurnal Ekonomi Dan Manajemen, 4(3), 66-75. doi:https://doi.org/10.55606/optimal.v4i3.3853
Awoitau, R., Noch, M., & Khotimah, K. (2024). The Influence of Motivation, Training and Compensation on Employee Performance. Advances in Human Resource Management Research, 2, 153-165. doi:http://dx.doi.org/10.60079/ahrmr.v2i3.376
Chen, Y., Zhang, Z., Zhou, J., Liu, C., Zhang, X., & Yu, T. (2023). A cognitive evaluation and equity-based perspective of pay for performance on job performance: A meta-analysis and path model. Frontiers in Psychology, 13, 1039375. doi:https://doi.org/10.3389/fpsyg.2022.1039375
Della Torre, E., Pelagatti, M., & Solari, L. (2014). Internal and external equity in compensation systems, organizational absenteeism and the role of explained inequalities. Human Relations, 68. doi:http://dx.doi.org/10.1177/0018726714528730
Diana, D., Sulistyaningsih, E., & Hung, W. (2022). Employee Motivation Influences on Employee Performance Using Employee Engagement and Job Satisfaction as the Mediating Variables in CV Kam Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal), 5. doi:http://dx.doi.org/10.33258/birci.v5i3.6643
Dwinati, B. N., Surati, S., & Furkan, L. M. (2019). Pengaruh Beban Kerja dan Kompensasi Terhadap Kinerja (Studi pada Karyawan Operasional Pengangkutan Sampahdinas Kebersihan Kota Mataram). Jmm Unram-Master Of Management Journal, 8(1), 86-100. doi:https://doi.org/10.29303/jmm.v8i1.415
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM): Sage Publishing.
Hidayat, S., & Sazili, A. (2023). Pengaruh Produktivitas Kerja, Posisi Jabatan, Pendidikan, dan Sifat Pekerjaan Terhadap Besarnya Kompensasi. Jurnal Ekonomi, Manajemen, Bisnis, Auditing dan Akuntansi, 8(1), 48-59. doi:https://doi.org/10.54077/jembatan.v8i1.139
Indiyati, D., Ghina, A., & Romadhona, A. F. (2021). Human Resource Competencies, Organizational Culture, and Employee Performance. International Journal of Science and Society, 3(1), 1-10. doi:https://doi.org/10.54783/ijsoc.v3i1.251
Indrawati, P. D. (2015). Metode penelitian manajemen dan bisnis konvergensi teknologi komunikasi dan informasi. Bandung: PT Refika Aditama.
Jafari, F., Salari, N., Hosseinian-Far, A., Abdi, A., & Ezatizadeh, N. (2021). Predicting positive organizational behavior based on structural and psychological empowerment among nurses. Cost Effectiveness and Resource Allocation, 19(1), 38. doi:https://doi.org/10.1186/s12962-021-00289-1
Jo, H., & Shin, D. (2025). The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. Plos one, 20(1), e0312951. doi:https://doi.org/10.1371/journal.pone.0312951
Kasmir, K. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Jakarta: Rajawali Pers, 72.
Mahendro, S., & Juni, P. D. (2018). Manajemen Pengembangan Sumberdaya Manusia, Konsep-Konsep Kunci. Alfabeta: Bandung.
Malik, N. I. S. A., Razak, M. R. A., & Said, A.-M. A. (2023). The Necessity of Financial Literacy for Women Business Triumph: A Qualitative Study. International Journal of Management, Finance and Accounting, 4(2), 161-185. doi:https://doi.org/10.33093/ijomfa.2023.4.2.8
Manzoor, F., Wei, L., & Asif, M. (2021). Intrinsic Rewards and Employee's Performance with the Mediating Mechanism of Employee's Motivation. Frontiers in Psychology, 12, 1-13. doi:https://doi.org/10.3389/fpsyg.2021.563070
Muliawan, J. U. (2014). Metode Penelitian Pendidikan dengan Studi Kasus. Yogyakarta: Penerbit Gava Media.
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2022). Konsep Dasar Structural Equation Model-Partial Least Square (SEM-PLS) Menggunakan SmartPLS. Tangerang Selatan: Pascal Books.
Nusraningrum, D., Rahmawati, A., Wider, W., Jiang, L., & Udang, L. N. (2024). Enhancing employee performance through motivation: the mediating roles of green work environments and engagement in Jakarta’s logistics sector. Frontiers in sociology, 9, 1392229. doi:https://doi.org/10.3389/fsoc.2024.1392229
Salubre, P. L. R., Bahalla, J. L., & Almagro, R. E. (2024). Psychological Capital of Employee and Innovativeness of Small and Medium-Sized Enterprises (SMEs). Journal of Sustainable Tourism and Entrepreneurship, 5(3), 203-223. doi:https://doi.org/10.35912/joste.v5i3.2242
Sewang. (2024). Kompensasi Sebagai Pendorong Motivasi Untuk Peningkatan Kinerja Karyawan. JUMABI: Jurnal Manajemen, Akuntansi dan Bisnis, 2(1), 29-36. doi:https://doi.org/10.56314/jumabi.v2i1.194
Shrestha, P., & Prajapati, D. (2023). Human Resource Management Practices and Employee Retention. Journal of Balkumari College, 12, 1-9. doi:http://dx.doi.org/10.3126/jbkc.v12i1.60415
Subhaktiyasa, P. G., Candrawati, S. A. K., Sumaryani, N. P., Sunita, N. W., & Syakur, A. (2025). Penerapan statistik deskriptif: Perspektif kuantitatif dan kualitatif. Emasains: Jurnal Edukasi Matematika dan Sains, 14(1), 96-104. doi:https://doi.org/10.59672/emasains.v14i1.4450
Tanha, M., Fahim, A. Y., Tasnim, S., Raju, M. A. R., Islam, W., Shawn, F., & Islam, M. (2022). Different Dimensions of Conspicuous Consumption in the Emerging Market of Bangladesh. Annals of Management and Organization Research, 4(1), 65-87. doi:https://doi.org/10.35912/amor.v4i1.1524
Wandi, D., Kahpi, H. S., Fidziah, F., & Abidin, Z. (2022). Pengaruh kompensasi terhadap kinerja karyawan di perusahaan jasa pengiriman di Kota Serang Indonesia. Journal of Management and Business Review, 19(1), 80-91. doi:https://doi.org/10.34149/jmbr.v19i1.235
Wardiana, W., & Asroyani, A. (2022). Pengaruh Motivasi Guru terhadap Prestasi Belajar Siswa di MI Yadinu Pancor Kopong Lombok Timur. Jurnal Ilmiah Mandala Education, 8(1), 1140-1147. doi:http://dx.doi.org/10.58258/jime.v8i1.2950
Wigastianto, I., & Wahyuningtyas, R. (2020). The Influence of Motivation and Competence on Employee Performance at a Karawang Concrete Production Plant. Managing Learning Organization in Industry 4.0, 201-206. doi:https://doi.org/10.1201/9781003010814-36
Wooi, C. T. (2020). Leader Versus Manager: Lessons from Top Business Executives. Annals of Management and Organization Research (AMOR), 2(1), 53-65. doi:https://doi.org/10.35912/amor.v2i1.630
Zayed, N. M., Rashid, M. M., Darwish, S., Faisal-E-Alam, M., Nitsenko, V., & Islam, K. A. (2022). The power of compensation system (CS) on employee satisfaction (ES): The mediating role of employee motivation (EM). Economies, 10(11), 290. doi:https://doi.org/10.3390/economies10110290

Akomeah, E., Bentil, P., & Musah, A. (2018). The Impact of Capital Structure Decisions on Firm Performance: The Case of Listed Non-Financial Institutions in Ghana. International Journal of Academic Research in Accounting, Finance and Management Sciences, 8(4), 1-15. doi:https://doi.org/10.6007/ijarafms/v8-i4/5050
Apriani, A., Kamsariaty, Sarinastiti, N., Yuliastuti, H., & Sukmayadi. (2024). Toward A Greener Future: Exploring Sustainable Practices in Travel and Tourism in Bali. Journal of Sustainable Tourism and Entrepreneurship, 4(3), 241-252. doi:https://doi.org/10.35912/joste.v4i3.2092
Apriliani, N., & Hubbansyah, A. K. (2024). the Role of Compensation and Work Motivation on Employee Performance: a Literature Review on Companies in Indonesia. INQUISITIVE: International Journal of Economic, 4(2), 83-93. doi:https://doi.org/10.35814/inquisitive.v4i2.6901
Asnora, F. H. (2024). Penerapan fungsi manajemen sumber daya manusia dalam pengelolaan perusahaan. OPTIMAL Jurnal Ekonomi Dan Manajemen, 4(3), 66-75. doi:https://doi.org/10.55606/optimal.v4i3.3853
Awoitau, R., Noch, M., & Khotimah, K. (2024). The Influence of Motivation, Training and Compensation on Employee Performance. Advances in Human Resource Management Research, 2, 153-165. doi:http://dx.doi.org/10.60079/ahrmr.v2i3.376
Chen, Y., Zhang, Z., Zhou, J., Liu, C., Zhang, X., & Yu, T. (2023). A cognitive evaluation and equity-based perspective of pay for performance on job performance: A meta-analysis and path model. Frontiers in Psychology, 13, 1039375. doi:https://doi.org/10.3389/fpsyg.2022.1039375
Della Torre, E., Pelagatti, M., & Solari, L. (2014). Internal and external equity in compensation systems, organizational absenteeism and the role of explained inequalities. Human Relations, 68. doi:http://dx.doi.org/10.1177/0018726714528730
Diana, D., Sulistyaningsih, E., & Hung, W. (2022). Employee Motivation Influences on Employee Performance Using Employee Engagement and Job Satisfaction as the Mediating Variables in CV Kam Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal), 5. doi:http://dx.doi.org/10.33258/birci.v5i3.6643
Dwinati, B. N., Surati, S., & Furkan, L. M. (2019). Pengaruh Beban Kerja dan Kompensasi Terhadap Kinerja (Studi pada Karyawan Operasional Pengangkutan Sampahdinas Kebersihan Kota Mataram). Jmm Unram-Master Of Management Journal, 8(1), 86-100. doi:https://doi.org/10.29303/jmm.v8i1.415
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM): Sage Publishing.
Hidayat, S., & Sazili, A. (2023). Pengaruh Produktivitas Kerja, Posisi Jabatan, Pendidikan, dan Sifat Pekerjaan Terhadap Besarnya Kompensasi. Jurnal Ekonomi, Manajemen, Bisnis, Auditing dan Akuntansi, 8(1), 48-59. doi:https://doi.org/10.54077/jembatan.v8i1.139
Indiyati, D., Ghina, A., & Romadhona, A. F. (2021). Human Resource Competencies, Organizational Culture, and Employee Performance. International Journal of Science and Society, 3(1), 1-10. doi:https://doi.org/10.54783/ijsoc.v3i1.251
Indrawati, P. D. (2015). Metode penelitian manajemen dan bisnis konvergensi teknologi komunikasi dan informasi. Bandung: PT Refika Aditama.
Jafari, F., Salari, N., Hosseinian-Far, A., Abdi, A., & Ezatizadeh, N. (2021). Predicting positive organizational behavior based on structural and psychological empowerment among nurses. Cost Effectiveness and Resource Allocation, 19(1), 38. doi:https://doi.org/10.1186/s12962-021-00289-1
Jo, H., & Shin, D. (2025). The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. Plos one, 20(1), e0312951. doi:https://doi.org/10.1371/journal.pone.0312951
Kasmir, K. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Jakarta: Rajawali Pers, 72.
Mahendro, S., & Juni, P. D. (2018). Manajemen Pengembangan Sumberdaya Manusia, Konsep-Konsep Kunci. Alfabeta: Bandung.
Malik, N. I. S. A., Razak, M. R. A., & Said, A.-M. A. (2023). The Necessity of Financial Literacy for Women Business Triumph: A Qualitative Study. International Journal of Management, Finance and Accounting, 4(2), 161-185. doi:https://doi.org/10.33093/ijomfa.2023.4.2.8
Manzoor, F., Wei, L., & Asif, M. (2021). Intrinsic Rewards and Employee's Performance with the Mediating Mechanism of Employee's Motivation. Frontiers in Psychology, 12, 1-13. doi:https://doi.org/10.3389/fpsyg.2021.563070
Muliawan, J. U. (2014). Metode Penelitian Pendidikan dengan Studi Kasus. Yogyakarta: Penerbit Gava Media.
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2022). Konsep Dasar Structural Equation Model-Partial Least Square (SEM-PLS) Menggunakan SmartPLS. Tangerang Selatan: Pascal Books.
Nusraningrum, D., Rahmawati, A., Wider, W., Jiang, L., & Udang, L. N. (2024). Enhancing employee performance through motivation: the mediating roles of green work environments and engagement in Jakarta’s logistics sector. Frontiers in sociology, 9, 1392229. doi:https://doi.org/10.3389/fsoc.2024.1392229
Salubre, P. L. R., Bahalla, J. L., & Almagro, R. E. (2024). Psychological Capital of Employee and Innovativeness of Small and Medium-Sized Enterprises (SMEs). Journal of Sustainable Tourism and Entrepreneurship, 5(3), 203-223. doi:https://doi.org/10.35912/joste.v5i3.2242
Sewang. (2024). Kompensasi Sebagai Pendorong Motivasi Untuk Peningkatan Kinerja Karyawan. JUMABI: Jurnal Manajemen, Akuntansi dan Bisnis, 2(1), 29-36. doi:https://doi.org/10.56314/jumabi.v2i1.194
Shrestha, P., & Prajapati, D. (2023). Human Resource Management Practices and Employee Retention. Journal of Balkumari College, 12, 1-9. doi:http://dx.doi.org/10.3126/jbkc.v12i1.60415
Subhaktiyasa, P. G., Candrawati, S. A. K., Sumaryani, N. P., Sunita, N. W., & Syakur, A. (2025). Penerapan statistik deskriptif: Perspektif kuantitatif dan kualitatif. Emasains: Jurnal Edukasi Matematika dan Sains, 14(1), 96-104. doi:https://doi.org/10.59672/emasains.v14i1.4450
Tanha, M., Fahim, A. Y., Tasnim, S., Raju, M. A. R., Islam, W., Shawn, F., & Islam, M. (2022). Different Dimensions of Conspicuous Consumption in the Emerging Market of Bangladesh. Annals of Management and Organization Research, 4(1), 65-87. doi:https://doi.org/10.35912/amor.v4i1.1524
Wandi, D., Kahpi, H. S., Fidziah, F., & Abidin, Z. (2022). Pengaruh kompensasi terhadap kinerja karyawan di perusahaan jasa pengiriman di Kota Serang Indonesia. Journal of Management and Business Review, 19(1), 80-91. doi:https://doi.org/10.34149/jmbr.v19i1.235
Wardiana, W., & Asroyani, A. (2022). Pengaruh Motivasi Guru terhadap Prestasi Belajar Siswa di MI Yadinu Pancor Kopong Lombok Timur. Jurnal Ilmiah Mandala Education, 8(1), 1140-1147. doi:http://dx.doi.org/10.58258/jime.v8i1.2950
Wigastianto, I., & Wahyuningtyas, R. (2020). The Influence of Motivation and Competence on Employee Performance at a Karawang Concrete Production Plant. Managing Learning Organization in Industry 4.0, 201-206. doi:https://doi.org/10.1201/9781003010814-36
Wooi, C. T. (2020). Leader Versus Manager: Lessons from Top Business Executives. Annals of Management and Organization Research (AMOR), 2(1), 53-65. doi:https://doi.org/10.35912/amor.v2i1.630
Zayed, N. M., Rashid, M. M., Darwish, S., Faisal-E-Alam, M., Nitsenko, V., & Islam, K. A. (2022). The power of compensation system (CS) on employee satisfaction (ES): The mediating role of employee motivation (EM). Economies, 10(11), 290. doi:https://doi.org/10.3390/economies10110290

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1	.	Wafda Qinthara Konjala
		Telkom University, Indonesia

2	.	Puspita Wulansari
		Telkom University, Indonesia

Journal of Multidisciplinary Academic Business Studies

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The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District

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