The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District

https://doi.org/10.35912/jomabs.v2i2.2671
Published: Feb 23, 2025

Abstract:

Purpose: This study aims to examine the influence of compensation and motivation on employee performance at the Population and Civil Registration Service of Bandung Regency.

Method: A quantitative approach was applied using descriptive analysis and SEM-PLS to test variable relationships. The population consisted of employees of the agency, and 60 respondents were selected using a Simple Probability sampling technique. The independent variables were compensation and motivation, and employee performance was the dependent variable.

Results: The findings revealed that compensation has a positive but insignificant effect on performance, while motivation shows a significant positive effect. When combined, compensation and motivation significantly improved performance. This highlights that fair compensation and increased motivation strategies play a key role in enhancing productivity and creating a supportive work environment.

Conclusion: This study concludes that motivation is a stronger driver of performance than compensation alone. However, integrating both financial and motivational strategies produces a synergistic effect that supports sustainable improvement in employee performance.

Limitation: The research was limited to a small sample within one government institution and focused only on two independent variables, thus reducing generalizability and excluding other potential factors, such as leadership or organizational culture.

Contribution: This study enriches the public sector HR literature by emphasizing the complementary role of compensation and motivation in shaping performance and offering practical recommendations for designing balanced human resource strategies in government institutions.

Keywords:
1. Compensation
2. Employee Performance
3. Motivation
Authors:
1 . Wafda Qinthara Konjala
Telkom University, Indonesia
2 . Puspita Wulansari
Telkom University, Indonesia
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How to Cite
Konjala, W. Q., & Wulansari, P. (2025). The influence of compensation and motivation on the performance of civil servants at The Population and Civil Registry Office of Bandung District. Journal of Multidisciplinary Academic Business Studies, 2(2), 97–112. https://doi.org/10.35912/jomabs.v2i2.2671
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Vol. 2 No. 2 (2025): February
Articles
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References

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  2. Apriani, A., Kamsariaty, Sarinastiti, N., Yuliastuti, H., & Sukmayadi. (2024). Toward A Greener Future: Exploring Sustainable Practices in Travel and Tourism in Bali. Journal of Sustainable Tourism and Entrepreneurship, 4(3), 241-252. doi:https://doi.org/10.35912/joste.v4i3.2092
  3. Apriliani, N., & Hubbansyah, A. K. (2024). the Role of Compensation and Work Motivation on Employee Performance: a Literature Review on Companies in Indonesia. INQUISITIVE: International Journal of Economic, 4(2), 83-93. doi:https://doi.org/10.35814/inquisitive.v4i2.6901
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  6. Chen, Y., Zhang, Z., Zhou, J., Liu, C., Zhang, X., & Yu, T. (2023). A cognitive evaluation and equity-based perspective of pay for performance on job performance: A meta-analysis and path model. Frontiers in Psychology, 13, 1039375. doi:https://doi.org/10.3389/fpsyg.2022.1039375
  7. Della Torre, E., Pelagatti, M., & Solari, L. (2014). Internal and external equity in compensation systems, organizational absenteeism and the role of explained inequalities. Human Relations, 68. doi:http://dx.doi.org/10.1177/0018726714528730
  8. Diana, D., Sulistyaningsih, E., & Hung, W. (2022). Employee Motivation Influences on Employee Performance Using Employee Engagement and Job Satisfaction as the Mediating Variables in CV Kam Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal), 5. doi:http://dx.doi.org/10.33258/birci.v5i3.6643
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  23. Salubre, P. L. R., Bahalla, J. L., & Almagro, R. E. (2024). Psychological Capital of Employee and Innovativeness of Small and Medium-Sized Enterprises (SMEs). Journal of Sustainable Tourism and Entrepreneurship, 5(3), 203-223. doi:https://doi.org/10.35912/joste.v5i3.2242
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  26. Subhaktiyasa, P. G., Candrawati, S. A. K., Sumaryani, N. P., Sunita, N. W., & Syakur, A. (2025). Penerapan statistik deskriptif: Perspektif kuantitatif dan kualitatif. Emasains: Jurnal Edukasi Matematika dan Sains, 14(1), 96-104. doi:https://doi.org/10.59672/emasains.v14i1.4450
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  28. Wandi, D., Kahpi, H. S., Fidziah, F., & Abidin, Z. (2022). Pengaruh kompensasi terhadap kinerja karyawan di perusahaan jasa pengiriman di Kota Serang Indonesia. Journal of Management and Business Review, 19(1), 80-91. doi:https://doi.org/10.34149/jmbr.v19i1.235
  29. Wardiana, W., & Asroyani, A. (2022). Pengaruh Motivasi Guru terhadap Prestasi Belajar Siswa di MI Yadinu Pancor Kopong Lombok Timur. Jurnal Ilmiah Mandala Education, 8(1), 1140-1147. doi:http://dx.doi.org/10.58258/jime.v8i1.2950
  30. Wigastianto, I., & Wahyuningtyas, R. (2020). The Influence of Motivation and Competence on Employee Performance at a Karawang Concrete Production Plant. Managing Learning Organization in Industry 4.0, 201-206. doi:https://doi.org/10.1201/9781003010814-36
  31. Wooi, C. T. (2020). Leader Versus Manager: Lessons from Top Business Executives. Annals of Management and Organization Research (AMOR), 2(1), 53-65. doi:https://doi.org/10.35912/amor.v2i1.630
  32. Zayed, N. M., Rashid, M. M., Darwish, S., Faisal-E-Alam, M., Nitsenko, V., & Islam, K. A. (2022). The power of compensation system (CS) on employee satisfaction (ES): The mediating role of employee motivation (EM). Economies, 10(11), 290. doi:https://doi.org/10.3390/economies10110290