Purpose: This study aims to analyze the urgency of establishing and developing Public Service Malls (MPP) as a strategic instrument for realizing the principles of good governance in Indonesia. Research methodology: Using a literature review approach, this study examines the relationship between the existence of MPPs and the main elements of good governance, such as transparency, accountability, efficiency, and responsiveness. Results: The findings reveal that PSMs significantly contribute to the transformation of public services by integrating diverse government and private services into one-stop centers. This integration reduces bureaucratic complexity, accelerates service delivery, enhances public trust, and promotes institutional accountability in the public sector. Furthermore, this study highlights the importance of adopting the pentahelix collaboration model, which engages the government, academia, business, civil society, and the media, to optimize the role of PSMs in governance reform. Conclusions: PSMs represent a strategic solution to persistent governance challenges in Indonesia by fostering innovation, improving accessibility, and ensuring citizen-oriented public services. They are essential for achieving bureaucratic reform objectives and advancing sustainable governance practices. Limitations: This research relies exclusively on secondary data sources, limiting its ability to capture the first-hand experiences of service users and practitioners. Regional variations in PSM implementation have not been fully addressed due to the uneven availability of empirical studies. Contribution: This study contributes to the academic discourse on governance innovation by conceptualizing public service motivation (PSMs) as a practical embodiment of good governance principles. It also offers policy recommendations for strengthening digitalization, expanding public participation, and institutionalizing cross-sector collaboration through the pentahelix model, thereby providing a roadmap for enhancing public service governance in Indonesia.

Purpose: This study analyzes the influence of motivation, organizational commitment, and workload on job satisfaction of regional officials with competency as an intervening variable in the Riau Islands Province Regional Financial and Asset Agency. In 2023, 11,380 files (49.26 %) experienced delays in processing from SPP to SP2D for 3 – 10 days. Research Methodology: A quantitative approach with census sampling of 105 employees was used. Data were collected through questionnaires with a five-point Likert scale and analyzed using PLS-SEM (SmartPLS 4) to assess validity, reliability, and structural relationships. Results: Using primary data from 143 employees, this study found that motivation has no direct significant effect on job satisfaction. In contrast, motivation, commitment, and workload significantly influence competence, highlighting the importance of motivation in improving employee performance. Competence has also been proven to be a significant mediator between motivation, commitment, and workload on job satisfaction. Conclusions: Employee satisfaction is strongly shaped by effective communication and leadership, supported by positive interpersonal perceptions, whereas coordination contributes weakly. Limitations: This study focused only on one government agency with cross-sectional data, limiting generalization and temporal analysis. Contribution: This study highlights the mediating role of interpersonal perception, offering practical insights for strengthening communication and leadership to enhance satisfaction in public institutions.

Purpose: This literature review discusses using Sungkai leaves (Peronema canescens Jack) and Virgin Coconut Oil (VCO) in soap production as promising natural alternatives in the cosmetic industry. Sungkai leaves have been proven to possess antibacterial, anti-inflammatory, and antioxidant activities, while VCO is known for its antimicrobial and anti-inflammatory properties. Method: The research method employed in this study is a literature review, which gathers, analyzes, and synthesizes information from various literature sources to present a comprehensive overview of the use of both ingredients in soap production. Results: The research results indicate that the combination of Sungkai leaves and VCO in soap provides good cleansing effects and maintains the skin's health and moisture. The practical implications of this research are the potential development of more effective and environmentally friendly soap products in the cosmetic industry. Conclusion: The combination of Sungkai leaves and VCO can serve as an effective natural soap formulation with considerable health and cosmetic benefits. Their application supports sustainable and eco-friendly practices in the personal care industry. Limitations: This study is limited to secondary data and does not involve laboratory testing or clinical trials. Variations in extraction methods and formulations among reviewed studies may affect generalizability. Contribution: This review contributes to the growing body of knowledge on natural cosmetics by providing scientific support for the development of herbal soaps. It promotes the use of local natural resources in cosmetic innovation and encourages further research and product development based on Sungkai and VCO.