Annals of Management and Organization Research

Issued by Goodwood Publishing, the Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization.

Issued by Goodwood Publishing, the Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization.

Published
2023-12-22

Articles

Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC

Purpose: The primary purpose of this research is to explore Cash Recycling Machine (CRM) systems and determine customer satisfaction after using CRM services. Research Methodology: To collect data for this research, a questionnaire was created and a survey was conducted to assess user contentment with the Cash Recycling Machine (CRM) of the United Commercial Bank (UCB) PLC. During the investigation of the Cash Recycling Machine (CRM) system, a secondary data source was utilized. Results: An analysis indicates that Almost 97% of respondents regularly utilized CRM services while continuing to depend on conventional banking methods. Nevertheless, a significant proportion of participants (over 20%) frequently employed CRM systems. Specifically, 47% utilize these systems four to seven times each month. This study demonstrates that banks are implementing novel services to entice a larger clientele, while consumers are allowed to utilize the banks' fundamental services, such as making deposits and withdrawals. Limitations: Banks are restricted from accessing crucial information owing to data privacy concerns.  Furthermore, the use of secondary data may not adequately reflect the perspective of UCB PLC, owing to scalability issues. Ultimately, the limited sample size is a result of clients' strong unwillingness to allocate time for research. Contribution: This study and its implications can be used for additional research in emerging economies to comprehensively examine the adoption of new technologies in the banking industry. Novelty: The core reaction of consumers to an emerging technology for rapid economic growth.

Influence of banking regulation and supervision on banks’ performance

Purpose: The specific objectives of this study were to examine the effect of supervision on bank performance, ascertain the effect of regulation on bank performance, and assess the challenges faced by banks in the implementation of bank regulations. Research Methodology: This study adopted a descriptive survey approach using data collected from all employees of a commercial bank in Accra Newtown. Data were analyzed using descriptive and inferential statistics from IBM SPSS Statistics 24. Results: A positive relationship was found between banking regulation and bank performance and between supervision and bank performance. The study identified poor communication, lack of resources, resistance to change, and inefficient processes as the major challenges faced by banks in implementing strategies and achieving their objectives. Limitations: This study was limited to a commercial bank in Ghana, thus making it inappropriate to generalize the results. Contribution: To improve communication, there is a need for closer collaboration between banks and external regulatory bodies considering the positive effect of bank regulation on bank performance. From this study, there is a need for continuous monitoring and evaluation of processes to ensure that banks comply with regulations. Practical Implications: There is a need to maintain and improve effective regulatory and supervisory frameworks, as they positively affect bank performance. Novelty: This study examines banking regulation and supervision of bank performance with evidence from a commercial bank in Accra New Town, a suburb of Accra in Ghana.

Board attributes, risk management and financial performance: Insights from Iraq

Purpose: This study examines how good corporate governance practices and the establishment of risk management committees reduce investors’ risks and improve performance. Research Methodology: Data stream and annual reports were used to acquire secondary data for all 21 banks listed on the Iraqi Stock Exchange between 2019 and 2021, totalling 63 firm-year observations. Data were analyzed using Stata version 15. Results: The data show that board size and independence have strong negative relationships with bank performance. The financial knowledge of the board and independence of the risk management committee had minor positive relationships with performance. Limitations: This study examines board size, independence, financial expertise, and the presence of a risk management committee. Other factors that may impact bank performance include the type of ownership structure, audit committee, and the application of additional financial performance indicators such as Tobin’s Q. Future research could expand to encompass these factors. Contribution: This study aims to provide valuable insights to the Iraqi government and regulators, aiding them in formulating new policies and deliberating on issues related to corporate governance concerning bank performance. It is well-established that both shareholders and companies rely on robust corporate governance mechanisms, especially as a means of augmenting bank value Novelty: The presence of a risk management committee reduces managers' discretion to engage in opportunistic behavior. This study educates regulators on the importance of firms having sound corporate governance and separate and active risk management committees to improve internal control.

Mediating role of attitude in green purchase intention for solar power plants: A green marketing analysis

Purpose: The principal objective of this study is to identify the factors that might influence the inclination towards eco-friendly purchases while considering the incorporation of renewable energy via Solar Power Generation Systems (PLTS). Research Methodology: A comprehensive data analysis was conducted using a Structural Equation Model (SEM) facilitated by the SMART PLS. This study targets household electricity consumers in Palembang, Indonesia. Results: The findings indicate that Environmental Knowledge has a significant impact on Green Purchase Intention, whereas green product awareness plays a notable role in influencing green purchase intention. Moreover, it was found that attitude did not significantly affect Green Purchase Intention. Green Product Awareness has a substantial effect on green purchase intentions. Notably, this study establishes that Environmental Knowledge does not impact Green Purchase Intention through attitude, indicating partial mediation. The findings of this study emphasize the critical role of Environmental Knowledge and Green Product Awareness in shaping green purchase intentions among electricity consumers in Palembang, Indonesia. Limitations: Fostering an environment that is conducive to enhancing environmental literacy and promoting awareness of green products is imperative. Contribution: This research explores the various elements that impact the likelihood of making eco-conscious purchases, particularly in relation to embracing renewable energy technologies.

Examining employer experiences in the polytechnic sector's industrial training program

Purpose: Industrial training, a structured educational program, provides supervised hands-on training within specified time frames and is available in both the private sector and government settings. Its primary aim was to bridge the gap between theoretical knowledge and practical skills, enabling participants to apply classroom learning in real-world scenarios. This experiential approach fosters competency development and a deeper understanding of industrial practices, teamwork, and professional ethics, ultimately preparing individuals for successful careers in various sectors. Research Methodology: Data analysis was conducted using a statistical software tool tailored for predictive modeling and analysis. This dedicated software package was employed to scrutinize and interpret the dataset, allowing for the extraction of meaningful insights and predictions. This analytical approach involves a series of statistical techniques, algorithms, and models to uncover patterns, correlations, and trends within the data. Results: From the perspective of instructors, industrial training has been noted as a catalyst for enhancing students' proficiency in both formal and informal communication, aiding them in identifying suitable research areas for their projects and honing their abilities in socialization and relationship-building. Limitations: The applicable and functional setting for the findings of this study lies within the realm of educational settings. Contribution: Our conclusions highlight the pivotal role of industrial training in enhancing students' abilities and knowledge following their training programs. We advocate recognizing industrial training as a valuable instrument for augmenting employees' skills and capabilities.