The influence of work team and work environment on the character of loyalty to the organization (Study at the Hikmah Masamba General Hospital)

https://doi.org/10.35912/gams.v1i2.3388
Published: Aug 28, 2025

Abstract:

Purpose: This study aimed to determine the influence of work teams and work environments on the character of loyalty to the organization, focusing on employees of Hikmah Masamba General Hospital.

Research Methodology: The research employed a descriptive quantitative approach with a total population of 50 employees, consisting of 26 from HR nursing services and 24 from HR midwifery services. Using a saturated sampling technique, all members of the population were included as the respondents. Data were analyzed using SPSS 26, enabling partial and simultaneous testing of the relationships between variables.

Results: The findings show that both the work team and work environment exert a significant influence, individually and collectively, on the development of organizational loyalty among employees. This indicates that supportive teamwork and a conducive work environment are essential factors for strengthening loyalty within healthcare institutions.

Conclusions: The study concludes that employee loyalty is significantly shaped by the quality of teamwork and the conditions of the work environment. Improving these two factors can enhance organizational commitment and sustainability in the management of hospitals.

Limitations: The main limitation of this study is that data were collected from only one institution, limiting the generalizability of the findings to broader contexts.

Contribution: This study is expected to serve as a reference for future research exploring loyalty characteristics in healthcare and other organizational contexts.

Keywords:
1. Loyalty Character
2. Organization
3. Work Environment
4. Work Team
Authors:
1 . Chaerani Bintang
Universitas Muhammadiyah Palopo, Indonesia
2 . Muhammad Kasran
Universitas Muhammadiyah Palopo, Indonesia
3 . Suparni Sampetan
Universitas Muhammadiyah Palopo, Indonesia
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How to Cite
Bintang, C., Kasran, M., & Sampetan, S. (2025). The influence of work team and work environment on the character of loyalty to the organization (Study at the Hikmah Masamba General Hospital). Global Academy of Multidisciplinary Studies, 1(2), 103–113. https://doi.org/10.35912/gams.v1i2.3388
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Issue & Section
Vol. 1 No. 2 (2024): November
Articles
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

References

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    Al-Rjoub, S., Alsharawneh, A., Alhawajreh, M. J., & Othman, E. H. (2024). Exploring the Impact of Transformational and Transactional Style of Leadership on Nursing Care Performance and Patient Outcomes. J Healthc Leadersh, 16, 557-568. doi:https://doi.org/10.2147/JHL.S496266

    Amanah, N., Sena, B., Suhendra, B., Yatim, A., & Zaki, S. A. (2024). Empowering society and culinary MSMEs for sustainable development goals initiatives in West Java. Journal of Sustainable Tourism and Entrepreneurship, 5(3), 159-178.

    Anintya, V. F., Rantika, S., Fitriyani, Y., Arismunandar, F. Y., & Zakiyah, S. (2021). Evaluasi, perubahan dan kontinuitas kebijakan: studi kasus kebijakan Pilkada serentak 2020 di Bandar Lampung. Jurnal Studi Ilmu Sosial dan Politik, 1(1), 1-20. doi:https://doi.org/10.35912/jasispol.v1i1.160

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    Astuti, D., Luthfiana, H., Putri, N. H., Alieviandy, N. S., Sari, N. S., & Pratama, N. A. (2022). Faktor-faktor yang Mempengaruhi Loyalitas Kerja: Lingkungan Kerja, Stress Kerja dan Insentif (Literature Review Manajemen Kinerja). Jurnal Ilmu Manajemen Terapan, 4(2), 199-214.

    Babatunde, F., & Onoja, E. (2023). The Effectiveness of Retention Strategies' on Employee Retention. 13, 1-5. doi:http://dx.doi.org/10.37421/2161-5833.2023.13.481

    Bans-Akutey, A., & Ebem, D. (2022). E-leadership and adaptation to technological development of telecommunication businesses in Ghana. Annals of Management and Organization Research, 3(4), 259-269.

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    Costello, M., Rusell, K., & Coventry, T. (2021). Examining the average scores of nursing teamwork subscales in an acute private medical ward. BMC nursing, 20(1), 84. doi:https://doi.org/10.1186/s12912-021-00609-z

    Damanik, R. K., Sidauruk, S. A., Septiana, G., & Tarigan, M. H. I. (2018). Pengaruh Budaya Organisasi, Tim Kerja dan Motivasi Intrinsik terhadap Komitmen Normatif Guru Sekolah Dasar Negeri di Batang Kuis. Jurnal Diversita, 4(2), 127-131.

    Elfita, R., Zulhaini, Z., & Mailani, I. (2019). Pengaruh Lingkungan Kerja Terhadap Kinerja Guru Pendidikan Agama Islam Di MTS Negeri Sentajo Filial Singingi Kecamatan Singingi Kabupaten Kuantan Singingi. AL-HIKMAH (Jurnal Pendidikan Dan Pendidikan Agama Islam), 1(1), 37-55.

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    Manurung, A. (2013). Pengaruh Kepemimpinan dan Motivasi Terhadap Kinerja Perawat RS Bhayangkara Mean. USU, Medan.

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    Najati, H. A., & Susanto, A. H. (2022). Pengaruh komunikasi dan kerjasama tim terhadap kinerja karyawan Inews Jakarta. Jurnal Riset Rumpun Ilmu Ekonomi, 1(2), 058-079.

    Nazir, S., Qun, W., Hui, L., & Shafi, A. (2018). Influence of social exchange relationships on affective commitment and innovative behavior: Role of perceived organizational support. Sustainability, 10(12), 4418. doi:https://doi.org/10.3390/su10124418

    Nurhayati, D., Minarsih, M. M., & Wulan, H. S. (2016). Pengaruh kepuasan kerja, lingkungan kerja dan loyalitas kerja tehadap Organizational Citizenship Behavior (OCB)(Studi kasus pada PT. Perwirabhakti Sentrasejahtera di Kota Semarang). Journal of management, 2(2).

    Philip, K. (2008). Manajemen Pemasaran, Edisi Millenium diterjemahkan Benyamin Molan. Jakarta: PT. Prenhallindo.

    Pradana, R., & Nugraheni, R. (2015). Analisis pengaruh kepuasan kerja, loyalitas kerja, dan lingkungan kerja non fisik terhadap kinerja karyawan (Studi pada Bank Indonesia kota Semarang). Fakultas Ekonomika dan Bisnis.

    Putra, I. W. S., & Sriathi, A. A. A. (2018). Pengaruh lingkungan kerja, stres kerja dan kompensasi terhadap loyalitas karyawan. Udayana University.

    Rasyid, M. A., & Tanjung, H. (2020). Pengaruh Kompensasi, Lingkungan Kerja dan Motivasi Terhadap Kepuasan Kerja Guru pada SMA Swasta Perkumpulan Amal Bakti 4 Sampali Medan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 60-74.

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    Rosen, M. A., DiazGranados, D., Dietz, A. S., Benishek, L. E., Thompson, D., Pronovost, P. J., & Weaver, S. J. (2018). Teamwork in healthcare: Key discoveries enabling safer, high-quality care. Am Psychol, 73(4), 433-450. doi:https://doi.org/10.1037/amp0000298

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    Silvia, S., & Sujianto, S. (2021). Efektivitas Kelompok Usaha Bersama di Desa Banglas Kecamatan Tebing Tinggi Kabupaten Kepulauan Meranti. Jurnal Studi Ilmu Sosial dan Politik, 1(1), 67-74. doi:https://doi.org/10.35912/jasispol.v1i1.423

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    Tanha, M., Siddique, M. A., Sumon, M. M. I., Nurulhoque, M., Sazin, R., & Hossain, P. (2023). Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC. Annals of Management and Organization Research, 5(2), 72-97.

    Uhde, A., Schlicker, N., Wallach, D. P., & Hassenzahl, M. (2020). Fairness and decision-making in collaborative shift scheduling systems. Paper presented at the Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems.

    Yulianita, A., Subardin, S., & Zulfikri, Z. (2024). Government size and digital inequality in Indonesia. Journal of Governance and Accountability Studies, 4(1), 31-41.

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  2. Al-Rjoub, S., Alsharawneh, A., Alhawajreh, M. J., & Othman, E. H. (2024). Exploring the Impact of Transformational and Transactional Style of Leadership on Nursing Care Performance and Patient Outcomes. J Healthc Leadersh, 16, 557-568. doi:https://doi.org/10.2147/JHL.S496266
  3. Amanah, N., Sena, B., Suhendra, B., Yatim, A., & Zaki, S. A. (2024). Empowering society and culinary MSMEs for sustainable development goals initiatives in West Java. Journal of Sustainable Tourism and Entrepreneurship, 5(3), 159-178.
  4. Anintya, V. F., Rantika, S., Fitriyani, Y., Arismunandar, F. Y., & Zakiyah, S. (2021). Evaluasi, perubahan dan kontinuitas kebijakan: studi kasus kebijakan Pilkada serentak 2020 di Bandar Lampung. Jurnal Studi Ilmu Sosial dan Politik, 1(1), 1-20. doi:https://doi.org/10.35912/jasispol.v1i1.160
  5. Anom, S., & Sinaga, S. (2020). Pengaruh Kepemimpinan Dan Kepaduan Tim Terhadap Keefektifan Tim Kerja Pppptk Medan. Jurnal Prointegrita, 4(1), 219-229.
  6. Astuti, D., Luthfiana, H., Putri, N. H., Alieviandy, N. S., Sari, N. S., & Pratama, N. A. (2022). Faktor-faktor yang Mempengaruhi Loyalitas Kerja: Lingkungan Kerja, Stress Kerja dan Insentif (Literature Review Manajemen Kinerja). Jurnal Ilmu Manajemen Terapan, 4(2), 199-214.
  7. Babatunde, F., & Onoja, E. (2023). The Effectiveness of Retention Strategies' on Employee Retention. 13, 1-5. doi:http://dx.doi.org/10.37421/2161-5833.2023.13.481
  8. Bans-Akutey, A., & Ebem, D. (2022). E-leadership and adaptation to technological development of telecommunication businesses in Ghana. Annals of Management and Organization Research, 3(4), 259-269.
  9. Caratiquit, K., & Pablo, R. (2021). Exploring the practices of secondary school teachers in preparing for classroom observation amidst the new normal of education. Journal of Social, Humanity, and Education.
  10. Costello, M., Rusell, K., & Coventry, T. (2021). Examining the average scores of nursing teamwork subscales in an acute private medical ward. BMC nursing, 20(1), 84. doi:https://doi.org/10.1186/s12912-021-00609-z
  11. Damanik, R. K., Sidauruk, S. A., Septiana, G., & Tarigan, M. H. I. (2018). Pengaruh Budaya Organisasi, Tim Kerja dan Motivasi Intrinsik terhadap Komitmen Normatif Guru Sekolah Dasar Negeri di Batang Kuis. Jurnal Diversita, 4(2), 127-131.
  12. Elfita, R., Zulhaini, Z., & Mailani, I. (2019). Pengaruh Lingkungan Kerja Terhadap Kinerja Guru Pendidikan Agama Islam Di MTS Negeri Sentajo Filial Singingi Kecamatan Singingi Kabupaten Kuantan Singingi. AL-HIKMAH (Jurnal Pendidikan Dan Pendidikan Agama Islam), 1(1), 37-55.
  13. Fehr, L., & Koob, C. (2025). Associations between key job resources, job demands, and affective organizational commitment among nursing professionals in German hospitals: a cross-sectional study. BMC Nurs, 24(1), 442. doi:https://doi.org/10.1186/s12912-025-03033-9
  14. Giovanni, V. F., & Ie, M. (2022). Pengaruh lingkungan kerja dan kepuasan kerja terhadap loyalitas karyawan di industri kreatif. Jurnal Manajerial Dan Kewirausahaan, 4(1), 232-242.
  15. Janatun, M., & Rudiana, R. (2024). Pemberdayaan Masyarakat PMKS oleh Pemerintah Kota Bandung 2022: Studi pada Dinas Sosial Kota Bandung. Jurnal Studi Ilmu Sosial dan Politik, 3(2), 109-119. doi:https://doi.org/10.35912/jasispol.v3i2.3146
  16. Julita, J., & Arianty, N. (2018). Pengaruh Komunikasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Jasa Marga (Persero) TBK Cabang Belmera Medan.
  17. Kasmawati, Y. (2018). Pengaruh Capital dan Lingkungan Kerja terhadap Loyalitas Dosen yang Dimediasi Kepuasan Kerja: Studi Kasus Dosen Universitas Budi Luhur. JABE (Journal of Applied Business and Economic), 5(1), 18-36.
  18. Kekeocha, M. E., Anoke, A. F., Chukwuemeka-Onuzulike, N., & Ngozi, N. H. (2023). Work-life balance and employees’ commitment in plastics manufacturing firms in Anambra State, Nigeria. Annals of Human Resource Management Research, 3(2), 141-154.
  19. Kusa, N. D., & Danladi, N. Y. (2023). Entrepreneurial passion on the success of SME’s in Plateau State, Nigeria: The role of entrepreneurial skills. Journal of Sustainable Tourism and Entrepreneurship, 5(1), 57-74.
  20. Larastrini, P. M., & Adnyani, I. G. A. D. (2019). Pengaruh Kepuasan Kerja Lingkungan Kerja Dan Work–Life Balance Terhadap Loyalitas Karyawan. Udayana University.
  21. Manurung, A. (2013). Pengaruh Kepemimpinan dan Motivasi Terhadap Kinerja Perawat RS Bhayangkara Mean. USU, Medan.
  22. Marfuah, M., Cempaka, S., Ardiansyah, A. R., Rahmawati, L., Rediana, M. Y., & Koswara, R. (2021). Kebijakan Pemerintah dalam Penanggulangan Bencana di Indonesia. Jurnal Studi Ilmu Sosial dan Politik, 1(1), 35-45. doi:https://doi.org/10.35912/jasispol.v1i1.184
  23. Najati, H. A., & Susanto, A. H. (2022). Pengaruh komunikasi dan kerjasama tim terhadap kinerja karyawan Inews Jakarta. Jurnal Riset Rumpun Ilmu Ekonomi, 1(2), 058-079.
  24. Nazir, S., Qun, W., Hui, L., & Shafi, A. (2018). Influence of social exchange relationships on affective commitment and innovative behavior: Role of perceived organizational support. Sustainability, 10(12), 4418. doi:https://doi.org/10.3390/su10124418
  25. Nurhayati, D., Minarsih, M. M., & Wulan, H. S. (2016). Pengaruh kepuasan kerja, lingkungan kerja dan loyalitas kerja tehadap Organizational Citizenship Behavior (OCB)(Studi kasus pada PT. Perwirabhakti Sentrasejahtera di Kota Semarang). Journal of management, 2(2).
  26. Philip, K. (2008). Manajemen Pemasaran, Edisi Millenium diterjemahkan Benyamin Molan. Jakarta: PT. Prenhallindo.
  27. Pradana, R., & Nugraheni, R. (2015). Analisis pengaruh kepuasan kerja, loyalitas kerja, dan lingkungan kerja non fisik terhadap kinerja karyawan (Studi pada Bank Indonesia kota Semarang). Fakultas Ekonomika dan Bisnis.
  28. Putra, I. W. S., & Sriathi, A. A. A. (2018). Pengaruh lingkungan kerja, stres kerja dan kompensasi terhadap loyalitas karyawan. Udayana University.
  29. Rasyid, M. A., & Tanjung, H. (2020). Pengaruh Kompensasi, Lingkungan Kerja dan Motivasi Terhadap Kepuasan Kerja Guru pada SMA Swasta Perkumpulan Amal Bakti 4 Sampali Medan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 60-74.
  30. Ridho, F. M., Fauzan, M., Faisal, A., & Hanafi, H. (2024). The Effectiveness of Health Communication in Preventing Stunting. Jurnal Studi Ilmu Sosial dan Politik, 3(2), 99-107. doi:https://doi.org/10.35912/jasispol.v3i2.2609
  31. Rosen, M. A., DiazGranados, D., Dietz, A. S., Benishek, L. E., Thompson, D., Pronovost, P. J., & Weaver, S. J. (2018). Teamwork in healthcare: Key discoveries enabling safer, high-quality care. Am Psychol, 73(4), 433-450. doi:https://doi.org/10.1037/amp0000298
  32. Shavila, D. D. (2022). PENGARUH KERJA TIM DAN LINGKUNGAN KERJA TERHADAP KARAKTER LOYALITAS PADA ORGANISASI DENGAN DIMEDIASI OLEH KETERIKATAN KERJA (PADA KANTOR IMIGRASI KELAS I NON TPI BEKASI). Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta.
  33. Siahaan, R. (2022). Effect Of Work Environment On Employee Satisfaction With Work Communication As Intervening Variable. JOEL: Journal of Educational and Language Research, 1(7), 987-1002. doi:https://doi.org/10.53625/joel.v1i7.1532
  34. Silvia, S., & Sujianto, S. (2021). Efektivitas Kelompok Usaha Bersama di Desa Banglas Kecamatan Tebing Tinggi Kabupaten Kepulauan Meranti. Jurnal Studi Ilmu Sosial dan Politik, 1(1), 67-74. doi:https://doi.org/10.35912/jasispol.v1i1.423
  35. Tampubolon, M. P. (2020). Change Management Manajemen Perubahan: Individu. Tim Kerja Organisasi.
  36. Tanha, M., Siddique, M. A., Sumon, M. M. I., Nurulhoque, M., Sazin, R., & Hossain, P. (2023). Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC. Annals of Management and Organization Research, 5(2), 72-97.
  37. Uhde, A., Schlicker, N., Wallach, D. P., & Hassenzahl, M. (2020). Fairness and decision-making in collaborative shift scheduling systems. Paper presented at the Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems.
  38. Yulianita, A., Subardin, S., & Zulfikri, Z. (2024). Government size and digital inequality in Indonesia. Journal of Governance and Accountability Studies, 4(1), 31-41.