IJFAM

Article Details

Vol. 8 No. 1 (2026): June

The Influence of Workload, Work Stress, and Leadership Style on Employee Performance: The Mediating Role of Job Satisfaction at the Siak Health Center

https://doi.org/10.35912/ijfam.v8i1.2564

Abstract

Purpose: This study aimed to examine the influence of workload, work stress, and leadership style on employee performance, with job satisfaction as a mediating variable at the Siak Health Center.

Research Methodology: This study employed a mixed-method approach that combined quantitative and qualitative techniques. Data were collected from 306 employees using structured questionnaires measured on a 5-point Likert scale. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test both direct and indirect relationships among variables.

Results: The findings revealed that workload and work stress have a positive but insignificant effect on employee performance, whereas leadership style has a positive and significant effect. Similarly, workload, work stress, and leadership style showed positive but insignificant effects on job satisfaction. However, job satisfaction has a positive and significant effect on employee performance. Furthermore, job satisfaction does not mediate the relationship between workload and employee performance; however, it mediates effects of work stress and leadership style on performance.

Conclusions: The study concludes that leadership style and job satisfaction are key determinants of employee performance in healthcare settings, while workload and work stress do not directly reduce performance due to employees’ adaptive coping mechanisms.

Limitations: This study was limited to a single healthcare institution and relied on self-reported data, which may have introduced response bias.

Contributions: This study contributes the human resource management literature by providing empirical evidence of the mediating role of job satisfaction in linking workload, work stress, and leadership style to employee performance in public healthcare organizations.

Keywords

Employee Performance Healthcare Organization Job Satisfaction Leadership Style Workload

How to Cite

Hamsal , H. ., Dianto, I., Mardianti, D. ., & Hidayat , H. . (2026). The Influence of Workload, Work Stress, and Leadership Style on Employee Performance: The Mediating Role of Job Satisfaction at the Siak Health Center. International Journal of Financial, Accounting, and Management, 8(1), 169–180. https://doi.org/10.35912/ijfam.v8i1.2564

Download Citation

Endnote/Zotero/Mendeley (RIS) BibTeX

References

  1. Alkhateeb, M., Althabaiti, K., Ahmed, S., Lövestad, S., & Khan, J. (2025). A systematic review of the determinants of job satisfaction in healthcare workers in health facilities in Gulf Cooperation Council countries. Global Health Action, 18(1), 1-15. doi:https://doi.org/10.1080/16549716.2025.2479910
  2. Andriani, R., Kusuma, R., & Zulfiani, D. (2019). Korelasi budaya kerja dengan efektivitas kerja karyawan bagian kompartemen investasi pengembangan pada PT. Pupuk Kalimantan Timur di Kota Bontang. Jurnal Administrasi Negara, 7(2), 8960-8970.
  3. Antara, I. K. K. Y. (2015). Pengaruh kepemimpinan, lingkungan kerja fisik, dan kompensasi pada kinerja karyawan UD. Terus di Bali. E-Jurnal Manajemen Unud, 4(6), 1735-1752
  4. Atika, A., Rara, M., & Cici, W. (2023). Faktor – faktor yang mempengaruhi beban kerja mentalpada guru Sekolah Dasardi Kelurahan Bajubang. Jurnal Inovasi Penelitian, 3(11), 7951-7958.
  5. Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273. doi:https://doi.org/10.1037/ocp0000056
  6. Barsah, A. (2022). Manajemen sumber daya manusia internasional. Bandung: Widina Media Utama.
  7. Cahyaningrum, S. (2018). Pengaruh stres kerja dan konflik kerja terhadap kinerja karyawan (studi pada karyawan PT. Surya Cipta Internusa Gresik). Jurnal Ilmu Manajemen (JIM), 6(1), 1-9.
  8. Catapano, P., Cipolla, S., Sampogna, G., Perris, F., Luciano, M., Catapano, F., & Fiorillo, A. (2023). Organizational and individual interventions for managing work-related stress in healthcare professionals: A systematic review. Medicina, 59(10), 1866. doi:https://doi.org/10.3390/medicina59101866
  9. Chigora, F., Kapesa, T., & Svongoro, P. (2021). Revisiting nation branding: An infrastructure financing perspective in Zimbabwe. International Journal of Financial, Accounting, and Management, 3(2), 179-192. doi:https://doi.org/10.35912/ijfam.v3i2.611
  10. Darmawati, D., & Marnis, M. (2017). Pengaruh kepemimpinan dan komitmen organisasi terhadap kepuasan kerja dan kinerja pegawai pada sekretariat daerah Kabupaten Rokan Hulu. Jurnal Tepak Manajemen Bisnis, 9(2), 21-42.
  11. Deswarta, D., & Mardiansah, A. (2021). Pengaruh stres kerja dan kepuasan kerja terhadap turnover intention Perawat Rumah Sakit Prima Pekanbaru. E-Bisnis: Jurnal Ilmiah Ekonomi Dan Bisnis, 14(2), 58-63. doi:https://doi.org/10.51903/e-bisnis.v14i2.476
  12. Djaharuddin, D., Arifuddin, A., Djunaid, R., Data, M., & Rusni, R. (2023). Motivasi, kedisiplinan, etika dan kinerja pegawai di Kantor Kecamatan Tamalate. YUME : Journal of Management, 6(1), 170. doi:https://doi.org/10.37531/yum.v6i1.3524
  13. Eton, M., Sunday, A., & Nkamusiima, D. (2023). Budget implementations in local governments in Uganda; reflections from Kiruhura and Mbarara. International Journal of Financial, Accounting, and Management, 5(2), 235-249. doi:https://doi.org/10.35912/ijfam.v5i2.1423
  14. Fiabane, E., Giorgi, I., Musian, D., Sguazzin, C., & Argentero, P. (2012). Occupational stress and job satisfaction of healthcare staff in rehabilitation units. Med Lav, 103(6), 482-492.
  15. Gerald, E., Obianuju, A., & Chukwunonso, N. (2020). Strategic agility and performance of small and medium enterprises in the phase of Covid-19 pandemic. International Journal of Financial, Accounting, and Management, 2(1), 41-50. doi:https://doi.org/10.35912/ijfam.v2i1.163
  16. Ghadermarzi, H., Ataei, P., Mottaghi Dastenaei, A., & Bassullu, C. (2023). In-service training policy during the COVID-19 pandemic: The case of the agents of the farmers, rural people, and nomads social insurance fund. Frontiers in Public Health, 11, 1-12. doi:https://doi.org/10.3389/fpubh.2023.1098646
  17. Hamsal, H. (2021). Pengaruh Gaya kepemimpinan, komitmen organisasi dan budaya organisasi terhadap kepuasan kerja dan kinerja pegawai Universitas Islam Riau. INVEST: Jurnal Inovasi Bisnis Dan Akuntansi, 2(1), 15-29. doi:https://doi.org/10.55583/invest.v2i1.120
  18. Hamsal, H., Darsana, D., & Zulhelmy, Z. (2022). Influence of leadership, motivation, organizational culture on work satisfaction and teacher satisfaction in Dayun District, Siak District. European Journal of Business and Management Research, 7(2), 339-345. doi:https://doi.org/10.24018/ejbmr.2022.7.2.1382
  19. Haris, M., Wibowo, N. M., & Ôçì, M. (2019). Pengaruh gaya kepemimpinan, kepuasan kerja dan komitmen organisasi terhadap kinerja pegawai (Studi pada Kantor Kecamatan Lenteng Kabupaten Sumenep). MAP (Jurnal Manajemen dan Administrasi Publik), 2(04), 501-515. doi:https://doi.org/10.37504/jmb.v5i1.373
  20. Hendrri, A., Tahir, I. B., Mu’azamsyah, M., & Friassantano, R. (2023). Kepemimpinan transformasional, kepemimpinan transaksional dan motivasi kerja terhadap kinerja karyawan. Jurnal Inovasi Penelitian, 3(8), 7367-7372. doi:https://doi.org/10.24912/jmk.v1i2.5092
  21. Lie, T. F. (2018). Pengaruh kepuasan kerja terhadap kinerja karyawan melalui motivasi kerja pada CV. Union Event Planner. Agora, 6(1), 287209.
  22. Mahendrawan, I. G., & Indrawati, A. D. (2015). Pengaruh beban kerja dan kompensasi terhadap kepuasan kerja PT. Panca Dewata Denpasar. E-Jurnal Manajemen Unud, 4(11), 3936-3961
  23. Manik, J. D. N. (2013). Kekuasaan dan kepemimpinan sebagai proses sosial dalam masyarakat. Society, 1(1), 64-74. doi:https://doi.org/10.33019/society.v1i1.43
  24. Mehrad, A. (2021). Pay, promotion, work, supervision, and coworker as dimensions of academicians job satisfaction at public research universities in Klang Valley, Malaysia. Journal of Social Science Research, 17, 55-60. doi:https://doi.org/10.24297/jssr.v17i.9011
  25. Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295-306. doi:https://doi.org/10.1146/annurev-orgpsych-032117-104536
  26. Pally, Y. F. N., & Septyarini, E. (2022). Pengaruh gaya kepemimpinan, komitmen organisasi, dan motivasi kerja terhadap kepuasan kerja pegawai. Jurnal Manajemen, 14(1), 140-147. doi:https://doi.org/10.30872/jmmn.v14i1.10796
  27. Potu, A. (2013). Kepemimpinan, motivasi, dan lingkungan kerja pengaruhnya terhadap kinerja karyawan pada Kanwil Ditjen Kekayaan Negara Suluttenggo dan Maluku Utara di Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 1(4), 1165-1284. doi:https://doi.org/10.35794/emba.1.4.2013.2894
  28. Putri, S. Y., Widajantie, T. D., & Wilasittha, A. A. (2024). A comparative analysis before and after pandemic on environmental accounting public hospital. International Journal of Financial, Accounting, and Management, 6(1), 1-17. doi:https://doi.org/10.35912/ijfam.v6i1.1706
  29. Rana, W., Mukhtar, S., & Mukhtar, S. (2022). Job satisfaction, performance appraisal, reinforcement and job tasks in medical healthcare professionals during the COVID?19 pandemic outbreak. The International journal of Health Planning and Management, 37(4), 2345-2353. doi:https://doi.org/10.1002/hpm.3476
  30. Riadi, F. (2019). Analisis fungsi kepemimpinan organisasi terhadap kinerja pegawai (studi badan pelayanan perizinan terpadu dan penanaman modal Kota Cimahi). Eqien-Jurnal Ekonomi dan Bisnis, 6(1), 62-72. doi:https://doi.org/10.34308/eqien.v6i1.74
  31. Rumeen, A. R., Kojo, C., & Walangitan, M. (2023). Pengaruh pelatihan, kompensasi, dan beban kerja terhadap kepuasan kerja pada bank Bri cabang Palu Sulawesi Tengah. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 11(1), 1231-1241. doi:https://doi.org/10.35794/emba.v11i1.47205
  32. Salem, S. B., Labidi, M., & Mansour, N. (2020). Empirical evidence on Non-Performing Loans and credit frictions: banking sector in Tunisia. International Journal of Financial, Accounting, and Management, 2(3), 171-183. doi:https://doi.org/10.35912/ijfam.v2i3.191
  33. Salmiyah, S., Kitta, S., & Sjarlis, S. (2023). Pengaruh disiplin kerja, kompetensi pegawai dan gaya kepemimpinan terhadap kinerja pegawai pada kantor badan perencanaan pembangunan penelitian dan pengembangan daerah (Bappelitbangda) Provinsi Sulawesi Selata. Jurnal Pelopor Manajemen Indonesia (JPMI), 2(1), 12-21.
  34. Sembiring, T., & Widodo, S. (2023). Pengaruh beban kerja, disiplin kerja, dan kompensasi terhadap turnover intention karyawan PT. Media Surya Produksi. Jurnal Ilmiah Manajemen Surya Pasca Scientia, 12(1), 1-13. doi:https://doi.org/10.35968/jimspc.v12i1.1035
  35. Setiyadi, Y. W., Wartini, S., & Wijayanto, A. (2016). Pengaruh kualitas kehidupan kerja terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening. Management Analysis Journal, 5(4), 315-324.
  36. Susilowati, S. B. (2014). Pengaruh kepemimpinan dan komitmen organisasi terhadap kepuasan kerja dimediasi budaya organisasi. Jurnal Manajemen Dayasaing, 16(2), 32-41. doi:https://doi.org/10.23917/dayasaing.v16i2.2050
  37. Tabitha, J. (2015). Pengaruh gaya kepemimpinan terhadap komitmen organisasional dengan kepuasan karyawan sebagai mediator pada Pt Young Multi Sarana. Agora, 3(2), 224-230.
  38. Xu, X., Wang, Y., Li, M., & Kwan, H. K. (2021). Paradoxical effects of performance pressure on employees’ in-role behaviors: An approach/avoidance model. Frontiers in Psychology, 12, 744404. doi:https://doi.org/10.3389/fpsyg.2021.744404
  39. Yanti, P. E. T., & Supartha, I. W. G. (2017). Pengaruh Komitmen organisasional dan kepuasan kerja terhadap organizational citizenship behavior (OCB). E-Jurnal Manajemen Unud, 6(2), 721-747
  40. Yuwono, I., Proyogo, D. A., & Mulyanti, D. (2023). Literature review faktor-faktor yang mempengaruhi kinerja karyawan sebagai sumber daya manusia. Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis, 2(2), 49-55. doi:https://doi.org/10.55606/jupsim.v2i2.1291

Authors

1 Hamsal Hamsal
Universitas Islam Riau, Pekanbaru, Indonesia
2 Iyoyo Dianto
Universitas Islam Riau, Pekanbaru, Indonesia
3 Desy Mardianti
Universitas Islam Riau, Pekanbaru, Indonesia
4 Hidayat Hidayat
Universitas Islam Riau, Pekanbaru, Indonesia

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Downloads

View PDF

Statistics

Downloads

Download data is not yet available.

Issue

Vol. 8 No. 1 (2026): June
Section: Articles
WhatsApp Instagram Facebook LinkedIn Email