IJFAM
Article Details
Vol. 7 No. 4 (2026): March
The Effectiveness of the Si Kemad Information System in Improving Public Services at DPMPTSP Dharmasraya
31 Mar 2026
Abstract
Purpose: This study aims to analyze the effectiveness of the Community Satisfaction Information System (Si Kemad) in enhancing public services at the Office of Investment and One-Stop Integrated Services (DPMPTSP) in the Dharmasraya Regency.
Research Methodology: This study employed a descriptive qualitative approach and was conducted at the DPMPTSP Dharmasraya. Data were collected through semi-structured interviews, direct observations, and document analysis. The informants included agency leaders, system operators, frontline staff, and service users. The Si Kemad function serves as a digital survey system based on Google Forms and is periodically evaluated.
Results: The results indicate that Si Kemad is moderately effective in improving community participation, expediting service delivery, and supporting data-driven decision-making. However, challenges remain, particularly in areas such as public socialization, human resource limitations, and underdeveloped technological infrastructure.
Conclusions: The Si Kemad program has contributed to improving the quality of public services. However, further optimization and stronger technical and institutional support are necessary to maximize its potential.
Limitations: This study was limited to a single institutional setting and applied a qualitative approach; thus, the findings may not be generalizable to broader contexts.
Contributions: This study contributes to the advancement of digital-based public service models, particularly in regional government settings. These findings offer insights for practitioners, scholars, and policymakers in public administration and government information systems.
Keywords
Digital Innovation
Effectiveness
Information System
Public Satisfaction
Public Service
How to Cite
Sepriani, R., Purwanto, K. ., & Ferdinal, A. . (2026). The Effectiveness of the Si Kemad Information System in Improving Public Services at DPMPTSP Dharmasraya . International Journal of Financial, Accounting, and Management, 7(4), 641–653. https://doi.org/10.35912/ijfam.v7i4.3115
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