Information technology strategic plan for hospital using Ward and Peppard model

https://doi.org/10.35912/jdbm.v1i2.3354
Published: Aug 22, 2025

Abstract:

Purpose: This study aims to identify IS/IT strategic plans, managerial activities, and operational activities in hospitals that can be used as proposals for IS/IT development in hospitals.

Methodology/approach: The approach used in this research is the strategic planning of Ward and Peppard, who conduct an analysis of the internal and external environments at the hospital using various analytical tools such as SWOT, CSF, PEST, Value Chain, and McFarlan Strategic Grid.

Results: The final result of this research is comprehensive strategic planning at the strategic, managerial, and operational levels, which are expected to be in line with the business objectives of the hospital.

Conclusion: The findings highlight that systematic strategic planning enables hospitals to align IS/IT with organizational goals, improve efficiency, support decision-making, and enhance service quality. This approach ensures that IS/IT initiatives are not only technically feasible but also strategically sustainable in addressing the dynamic healthcare challenges.

Limitations: The limitation of this research is the mapping of application proposals that are in accordance with the business objectives of hospitals.

Contribution: The final result of this research can be used as a basis for developing IT at hospitals, which is expected to help in developing IT at hospitals in the future.

Keywords:
1. Information Systems
2. Portfolio
3. Strategic Planning
4. Ward and Peppard
Authors:
1 . Muhammad Ismail Zabartih
University Multi Data Palembang, Indonesia
2 . Wijang Widhiarso
University Multi Data Palembang, Indonesia
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How to Cite
Zabartih, M. I. ., & Widhiarso, W. (2025). Information technology strategic plan for hospital using Ward and Peppard model. Journal of Digital Business and Marketing, 1(2), 131–148. https://doi.org/10.35912/jdbm.v1i2.3354
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Issue & Section
Vol. 1 No. 2 (2025): August
Articles
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References

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    Brunner, J., Cannedy, S., McCoy, M., Hamilton, A. B., & Shelton, J. (2023). Software is Policy: Electronic Health Record Governance and the Implications of Clinical Standardization. Journal of General Internal Medicine, 38(4), 949-955. doi:https://doi.org/10.1007/s11606-023-08280-7

    Chen, Y.-C., Chen, Y.-C., & Chu, H.-C. (2023). Stages of organizational development and employee assistance programs in Taiwan. Humanities and Social Sciences Communications, 10(1), 1-14. doi:https://doi.org/10.1057/s41599-023-01567-4

    Desyana, N., & Sitokdana, M. (2022). Implementation of Ward and Peppard in Information Systems Strategic Planning (Case Study: Hotel Kartika Bandungan). Journal of Information Systems and Informatics, 4, 784-794. doi:http://dx.doi.org/10.51519/journalisi.v4i3.284

    Garde, S., Hullin, C., Chen, R., Schuler, T., Gränz, J., Knaup, P., & Hovenga, E. (2007). Towards sustainability of health information systems: how can we define, measure and achieve it? Studies in health technology and informatics, 129, 1179-1183. doi:http://dx.doi.org/10.3233/978-1-58603-774-1-1179

    Girinata, I. M. C., & Suryani, E. (2019). Strategic Planning for Systems & Information Technology of XYZ Hospital Using Ward and Peppard Method. IPTEK Journal of Proceedings Series(5), 452-459.

    Handrean, I. G. E., Rian Pratama, I., Rahma Sumarna, D., Fakhrazi, R., Rejauw, S., & Paramarta, V. (2025). Digital Transformation in Hospital Management: Building Readiness for Society 5. International Journal of Health and Pharmaceutical (IJHP), 5(1), 39-45. doi:https://doi.org/10.51601/ijhp.v5i1.398

    Hidayati, F. A. N., & Sari, D. P. (2021). Perencanaan pembiayaan kesehatan di rumah sakit. Paper presented at the Prosiding Seminar Informasi Kesehatan Nasional.

    Janaputra, M. R. B., Samopa, F., & Sukmono, R. A. (2021). The strategic planning IS/IT to improve business competitiveness in public hospital. Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control, 83-92. doi:https://doi.org/10.22219/kinetik.v6i1.1181

    Kamarudin, K. (2024). Leveraging SWOT Analysis in IS/IT Strategy for Enhancing Hospital Quality. Jurnal Riset Sistem dan Teknologi Informasi, 2, 63-72. doi:http://dx.doi.org/10.30787/restia.v2i2.1464

    Kristiyani, S. T., Marlissa, E. R., & Urip, T. P. (2025). The influence of village fund capital participation in Village-Owned Enterprises on the development of Village-Owned Enterprises and the economy of the Wania District community. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 455-469. doi:https://doi.org/10.35912/jomaps.v3i3.3087

    Mahmoud, T., Balachandran, W., & Altayyar, S. (2024). Advancing sustainable healthcare technology management: Developing a comprehensive risk assessment framework with a fuzzy analytical hierarchy process, integrating external and internal factors in the Gulf region. Sustainability, 16(18), 8197. doi:https://doi.org/10.3390/su16188197

    Nugraha, M., & Manuputty, A. (2022). SI/IT Strategic Planning Using Ward and Peppard Method on Secretariat of Salatiga City Regional People's Representative Council. Journal of Information Systems and Informatics, 4, 416-427. doi:http://dx.doi.org/10.51519/journalisi.v4i2.269

    Pali, D., Marlissa, E. R., & Hutajulu, H. (2025). Effectiveness of the management of Junior High School Operational Assistance Funds in Wania District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 565-582. doi:https://doi.org/10.35912/jomaps.v3i3.3140

    Prasetyo, T. F. (2016). Perancangan Arsitektur Sistem Informasi Rumah Sakit Kabupaten (Studi Kasus RSUD Majalengka). INFOTECH journal, 1(1).

    Rambe, D. H., Lubis, M., Ritonga, N., & Purba, S. H. (2025). Solusi Teknologi SIMRS dalam Meningkatkan Kualitas Layanan Kesehatan Publik di Indonesia. Jurnal Riset Ilmu Kesehatan Umum dan Farmasi (JRIKUF), 3(1), 33-43. doi:https://doi.org/10.57213/jrikuf.v3i1.488

    Saydullayevich, B. Z. (2025). The role of the social state in enhancing civic responsibility in society. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 699-708. doi:https://doi.org/10.35912/jomaps.v3i3.3260

    Septiana, Y., Mulyani, A., Kurniadi, D., & Arifin, D. M. (2020). Information Systems Strategic Planning For Healthcare Organizations Using Ward And Peppard Model. International Journal of Scientific & Technology Research, 9, 4718-4721.

    Siyam, A., Ir, P., York, D., Antwi, J., Amponsah, F., Rambique, O., . . . Kumalija, C. J. (2021). The burden of recording and reporting health data in primary health care facilities in five low-and lower-middle income countries. BMC health services research, 21(Suppl 1), 691. doi:https://doi.org/10.1186/s12913-021-06652-5

    Torab-Miandoab, A., Samad-Soltani, T., Jodati, A., & Rezaei-Hachesu, P. (2023). Interoperability of heterogeneous health information systems: a systematic literature review. BMC medical informatics and decision making, 23(1), 18. doi:https://doi.org/10.1186/s12911-023-02115-5

    Walker, D. M., Tarver, W. L., Jonnalagadda, P., Ranbom, L., Ford, E. W., & Rahurkar, S. (2023). Perspectives on challenges and opportunities for interoperability: findings from key informant interviews with stakeholders in Ohio. JMIR Medical Informatics, 11(1), e43848. doi:https://doi.org/10.2196/43848

    Ward, J., & Peppard, J. (2002). Strategic planning for information systems: John Wiley & Sons, Inc.

    Winter, A., Ammenwerth, E., Haux, R., Marschollek, M., Steiner, B., & Jahn, F. (2023). Management Perspective: Scopes and Tasks of Managing Health Information Systems Health Information Systems: Technological and Management Perspectives (pp. 153-188): Springer.

  1. Ahyar, H., Maret, U., Andriani, H., Sukmana, D., Hardani, S. P., MS, N. H. A., . . . Ustiawaty, J. (2020). Buku Metode Penelitian Kualitatif & Kuantitatif. Yogyakarta: CV. Pustaka Ilmu Group Yogyakarta.
  2. Aisyah, D. N., Setiawan, A. H., Lokopessy, A. F., Faradiba, N., Setiaji, S., Manikam, L., & Kozlakidis, Z. (2024). The information and communication technology maturity assessment at primary health care services across 9 provinces in Indonesia: evaluation study. JMIR Medical Informatics, 12, e55959. doi:https://doi.org/10.2196/55959
  3. Brunner, J., Cannedy, S., McCoy, M., Hamilton, A. B., & Shelton, J. (2023). Software is Policy: Electronic Health Record Governance and the Implications of Clinical Standardization. Journal of General Internal Medicine, 38(4), 949-955. doi:https://doi.org/10.1007/s11606-023-08280-7
  4. Chen, Y.-C., Chen, Y.-C., & Chu, H.-C. (2023). Stages of organizational development and employee assistance programs in Taiwan. Humanities and Social Sciences Communications, 10(1), 1-14. doi:https://doi.org/10.1057/s41599-023-01567-4
  5. Desyana, N., & Sitokdana, M. (2022). Implementation of Ward and Peppard in Information Systems Strategic Planning (Case Study: Hotel Kartika Bandungan). Journal of Information Systems and Informatics, 4, 784-794. doi:http://dx.doi.org/10.51519/journalisi.v4i3.284
  6. Garde, S., Hullin, C., Chen, R., Schuler, T., Gränz, J., Knaup, P., & Hovenga, E. (2007). Towards sustainability of health information systems: how can we define, measure and achieve it? Studies in health technology and informatics, 129, 1179-1183. doi:http://dx.doi.org/10.3233/978-1-58603-774-1-1179
  7. Girinata, I. M. C., & Suryani, E. (2019). Strategic Planning for Systems & Information Technology of XYZ Hospital Using Ward and Peppard Method. IPTEK Journal of Proceedings Series(5), 452-459.
  8. Handrean, I. G. E., Rian Pratama, I., Rahma Sumarna, D., Fakhrazi, R., Rejauw, S., & Paramarta, V. (2025). Digital Transformation in Hospital Management: Building Readiness for Society 5. International Journal of Health and Pharmaceutical (IJHP), 5(1), 39-45. doi:https://doi.org/10.51601/ijhp.v5i1.398
  9. Hidayati, F. A. N., & Sari, D. P. (2021). Perencanaan pembiayaan kesehatan di rumah sakit. Paper presented at the Prosiding Seminar Informasi Kesehatan Nasional.
  10. Janaputra, M. R. B., Samopa, F., & Sukmono, R. A. (2021). The strategic planning IS/IT to improve business competitiveness in public hospital. Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control, 83-92. doi:https://doi.org/10.22219/kinetik.v6i1.1181
  11. Kamarudin, K. (2024). Leveraging SWOT Analysis in IS/IT Strategy for Enhancing Hospital Quality. Jurnal Riset Sistem dan Teknologi Informasi, 2, 63-72. doi:http://dx.doi.org/10.30787/restia.v2i2.1464
  12. Kristiyani, S. T., Marlissa, E. R., & Urip, T. P. (2025). The influence of village fund capital participation in Village-Owned Enterprises on the development of Village-Owned Enterprises and the economy of the Wania District community. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 455-469. doi:https://doi.org/10.35912/jomaps.v3i3.3087
  13. Mahmoud, T., Balachandran, W., & Altayyar, S. (2024). Advancing sustainable healthcare technology management: Developing a comprehensive risk assessment framework with a fuzzy analytical hierarchy process, integrating external and internal factors in the Gulf region. Sustainability, 16(18), 8197. doi:https://doi.org/10.3390/su16188197
  14. Nugraha, M., & Manuputty, A. (2022). SI/IT Strategic Planning Using Ward and Peppard Method on Secretariat of Salatiga City Regional People's Representative Council. Journal of Information Systems and Informatics, 4, 416-427. doi:http://dx.doi.org/10.51519/journalisi.v4i2.269
  15. Pali, D., Marlissa, E. R., & Hutajulu, H. (2025). Effectiveness of the management of Junior High School Operational Assistance Funds in Wania District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 565-582. doi:https://doi.org/10.35912/jomaps.v3i3.3140
  16. Prasetyo, T. F. (2016). Perancangan Arsitektur Sistem Informasi Rumah Sakit Kabupaten (Studi Kasus RSUD Majalengka). INFOTECH journal, 1(1).
  17. Rambe, D. H., Lubis, M., Ritonga, N., & Purba, S. H. (2025). Solusi Teknologi SIMRS dalam Meningkatkan Kualitas Layanan Kesehatan Publik di Indonesia. Jurnal Riset Ilmu Kesehatan Umum dan Farmasi (JRIKUF), 3(1), 33-43. doi:https://doi.org/10.57213/jrikuf.v3i1.488
  18. Saydullayevich, B. Z. (2025). The role of the social state in enhancing civic responsibility in society. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 699-708. doi:https://doi.org/10.35912/jomaps.v3i3.3260
  19. Septiana, Y., Mulyani, A., Kurniadi, D., & Arifin, D. M. (2020). Information Systems Strategic Planning For Healthcare Organizations Using Ward And Peppard Model. International Journal of Scientific & Technology Research, 9, 4718-4721.
  20. Siyam, A., Ir, P., York, D., Antwi, J., Amponsah, F., Rambique, O., . . . Kumalija, C. J. (2021). The burden of recording and reporting health data in primary health care facilities in five low-and lower-middle income countries. BMC health services research, 21(Suppl 1), 691. doi:https://doi.org/10.1186/s12913-021-06652-5
  21. Torab-Miandoab, A., Samad-Soltani, T., Jodati, A., & Rezaei-Hachesu, P. (2023). Interoperability of heterogeneous health information systems: a systematic literature review. BMC medical informatics and decision making, 23(1), 18. doi:https://doi.org/10.1186/s12911-023-02115-5
  22. Walker, D. M., Tarver, W. L., Jonnalagadda, P., Ranbom, L., Ford, E. W., & Rahurkar, S. (2023). Perspectives on challenges and opportunities for interoperability: findings from key informant interviews with stakeholders in Ohio. JMIR Medical Informatics, 11(1), e43848. doi:https://doi.org/10.2196/43848
  23. Ward, J., & Peppard, J. (2002). Strategic planning for information systems: John Wiley & Sons, Inc.
  24. Winter, A., Ammenwerth, E., Haux, R., Marschollek, M., Steiner, B., & Jahn, F. (2023). Management Perspective: Scopes and Tasks of Managing Health Information Systems Health Information Systems: Technological and Management Perspectives (pp. 153-188): Springer.