The challenges of digital governance in the Regions: Study in Central Lampung Regency, Indonesia

https://doi.org/10.35912/jgas.v5i1.2448
Published: Feb 17, 2025

Abstract:

Purpose: Adopting digital technology in government processes is believed to improve a state's administration. Almost any change management theory emphasizes the importance of technology as one of the main components to address whether an organization, including public organizations has the ability to win competitions. Digital technology adoption for public services responds to inefficiency, participation frustration, and minimum collaboration and service innovation. This paper investigates the application of digital technology in an integrated digital government modernization, its implications, and challenges in creating expected public values in the Middle Lampung Regency, Indonesia.

Methods: This qualitative study involved informants with authority in regional digital government administration. Data were collected through interviews and document analysis. Data were analyzed by using a descriptive content analysis procedure.

Results: The results show that although digital government services have been implemented in various types of public services, they are not integrated with public service business processes so digital service applications spread across various types of services cannot be integrated properly.

Limitations: There are gaps between applications and service qualities, including fraud in some cases.

Contributions: The digital government that is expected to be the optimal method for improving innovation, value, and public service quality cannot be implemented quickly because of complex challenges that must be addressed.

Keywords:
1. The Challenges
2. Digital Governance
3. Innovation
Authors:
1 . Maulana Mukhlis
Universitas Lampung, Indonesia
2 . Syarief Makhya
Universitas Lampung, Indonesia
3 . Yulianto Yulianto
Universitas Lampung, Indonesia
4 . Muhammad Aviv
Universitas Lampung, Indonesia
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How to Cite
Mukhlis, M., Makhya, S. ., Yulianto, Y., & Aviv, M. (2025). The challenges of digital governance in the Regions: Study in Central Lampung Regency, Indonesia. Journal of Governance and Accountability Studies, 5(1), 33–46. https://doi.org/10.35912/jgas.v5i1.2448
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Issue & Section
Vol. 5 No. 1 (2025): January
Articles
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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  2. Anggadwita, G., & Dhewanto, W. (2013). Service Innovation in Public Sector : A Case Study on PT. Kereta Api Indonesia.
  3. Behrens, C. (2012). Success factors for an e-government strategy: Austrian experiences, indonesian challenges. Jurnal Studi Pemerintahan.
  4. Bhatnagar, S. (2013). Unlocking E-Government Potential: Concepts, Cases and Practical Insights: SAGE Publications India Pvt Ltd.
  5. Black, B. S., Jang, H., & Kim, W. (2003). Does corporate governance affect firm value?: evidence from Korea.
  6. Cahyana, A. (2023). Akselerasi Pembangunan E-Government di Daerah: Analisis Praktik Baik Pemerintah Kabupaten Sumedang. Jurnal Dialektika Politik, 7(2), 139-169.
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  35. Rohimat, M. F. (2021). Tinjauan Mobile Government Dalam Pemanfaatan Peluang Digital di Provinsi Jawa Barat. JDKP Jurnal Desentralisasi Dan Kebijakan Publik, 2(2), 252-261.
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