E-learning Portal Success in higher education organizations: A multi-group comparison

https://doi.org/10.35912/jshe.v3i3.1294
Published: May 5, 2023

Abstract:

Purpose: This study provides an analytical framework based on the literature to evaluate the effectiveness of E-learning portals. The study aims to contrast the accessibility of e-learning portals from the perspectives of business and engineering students.

Research methodology: Using convenience and snowball sampling methods with the help of Google polls, the data was acquired from 482 students, including engineering and business students. The study used a seven-point Likert-type questionnaire to gather data. The study employed PLS-SEM to do a multi-group analysis and examine group differences.

Results: The results revealed user satisfaction predicts the system used for both models. Only e-service quality is the significant predictor of user satisfaction and the system used in the business model, but the system and information qualities are also predictors in the engineering model. Finally, the success of an e-learning portal is positively correlated with user satisfaction and system use.

Limitations: This study consists of only a sample of 482 students. Future research may take into account using a bigger sample size. Additionally, this study mostly focused on how students perceived the efficacy of the e-learning portal while ignoring the viewpoints of the instructors and the institution, which may vary.

Contribution: Higher administration in Bangladeshi educational institutions will find the study helpful in building policies and plans for the growth of e-learning portals.

Novelty: This work validates the DeLone and McLean Model in the context of Bangladeshi undergraduate students. The study shows how business and engineering students' access to e-learning portals varies.

Keywords:
1. E-learning portal success
2. E-learning in higher education
3. Group difference
4. PLS-MGA
5. Bangladesh
Authors:
Sanjoy Kumar Roy
General Education Department, City University, Dhaka, Bangladesh
https://orcid.org/0000-0003-2847-1288
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Roy, S. K. (2023). E-learning Portal Success in higher education organizations: A multi-group comparison. Journal of Social, Humanity, and Education, 3(3), 197–218. https://doi.org/10.35912/jshe.v3i3.1294
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Vol. 3 No. 3 (2023): May
Articles
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  2. Al-Maroof, R. A., & Al-Emran, M. (2021). Research trends in flipped classroom: a systematic review. Recent advances in intelligent systems and smart applications, 253-275.
  3. Al-Nuaimi, M. N., & Al-Emran, M. (2021). Learning management systems and technology acceptance models: A systematic review. Education and Information Technologies, 26(5), 5499-5533.
  4. Al-Nuaimi, M. N., Al-Kabi, M. N., & Al-Emran, M. (2021). Digitizing Learning During the Outbreak of COVID-19 Pandemic: Lessons Learned from the Most Infected Countries Emerging Technologies During the Era of COVID-19 Pandemic (pp. 291-303): Springer.
  5. Aljawarneh, S. A. (2020). Reviewing and exploring innovative ubiquitous learning tools in higher education. Journal of Computing in Higher Education, 32(1), 57-73.
  6. Amiri, Y., Khademi, N., Khafri, F. Z., Akbari, Z., & Jangjoo, R. (2022). The Impact of Corona Outbreak on Virtual Education Policy in Iranian Universities. Journal of Social, Humanity, and Education, 3(1), 1-15.
  7. Ashari, H., Abbas, I., Abdul-Talib, A.-N., & Mohd Zamani, S. N. (2021). Entrepreneurship and Sustainable Development Goals: A Multigroup Analysis of the Moderating Effects of Entrepreneurship Education on Entrepreneurial Intention. Sustainability, 14(1), 431.
  8. Baber, H. (2021). Modelling the acceptance of e-learning during the pandemic of COVID-19-A study of South Korea. The International Journal of Management Education, 19(2), 100503.
  9. Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing construct validity in organizational research. Administrative science quarterly, 421-458.
  10. Burton-Jones, A., & Straub Jr, D. W. (2006). Reconceptualizing system usage: An approach and empirical test. Information systems research, 17(3), 228-246.
  11. Carey, K. (2020). Everybody ready for the big migration to online college? Actually, no. The New York Times, 13.
  12. Cattaneo, A. A., Antonietti, C., & Rauseo, M. (2022). How digitalised are vocational teachers? Assessing digital competence in vocational education and looking at its underlying factors. Computers & education, 176, 104358.
  13. Çelik, K., & Ayaz, A. (2022). Validation of the Delone and McLean information systems success model: a study on student information system. Education and Information Technologies, 27(4), 4709-4727.
  14. Chowdhury, S., & Roy, S. (2015). Evaluating the Impact of Insurance Companies in the Development of Insurance Practices in Bangladesh. Scholar Journal of Business and Social Science, 1(1), 37-42.
  15. Chowdhury, S. H., Roy, S. K., Arafin, M., & Siddiquee, S. (2019). Green HR Practices and Its Impact on Employee Work Satisfaction-A Case Study on IBBL, Bangladesh. International Journal of Research and Innovation in Social Science, Delhi, 3(3), 129-138.
  16. Cojocariu, V.-M., Lazar, I., Nedeff, V., & Lazar, G. (2014). SWOT analysis of e-learning educational services from the perspective of their beneficiaries. Procedia-Social and Behavioral Sciences, 116, 1999-2003.
  17. Cornelius, I. (2002). Theorizing information for information science. Annual review of information science and technology, 36(1), 392-425.
  18. Dar, W. A., & Jan, K. (2022). Student alienation at University level: Psychometric properties and relationship with student’s ICT motives. Education and Information Technologies, 27(4), 4637-4656.
  19. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), 9-30.
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  22. EDIG, M. M. (2022). Time Management And Self-Directed Learning As Predictors Of Academic Performance Of Students In Mathematics. Journal of Social, Humanity, and Education, 3(1), 57-75.
  23. Fearnley, M. R., & Amora, J. T. (2020). Learning Management System Adoption in Higher Education Using the Extended Technology Acceptance Model. IAFOR Journal of Education, 8(2), 89-106.
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  25. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
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  29. Habibi, A., Yusop, F. D., & Razak, R. A. (2020). The role of TPACK in affecting pre-service language teachers’ ICT integration during teaching practices: Indonesian context. Education and Information Technologies, 25(3), 1929-1949.
  30. Hadoussa, S. (2020). Evaluation of e-learning system on higher education institutions in KSA: a survey at Saudi Electronic University. International Journal of Technology Enhanced Learning, 12(2), 180-199.
  31. Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM): Sage publications.
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  33. Hellstén, S.-M., & Markova, M. (2006). The DeLone and McLean model of information systems success-original and updated models. Paper presented at the SIGCHI Conference.
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  35. Hossain, M. A., & Yasmin, F. (2022). Emergency Online Teaching-Learning Model in the Context of Higher-Level Education due to the COVID-19 Pandemic. Journal of Social, Humanity, and Education, 2(4), 327-341.
  36. Hrastinski, S. (2008). Asynchronous and synchronous e-learning. Educause quarterly, 31(4), 51-55.
  37. Hsu, P.-F., Yen, H. R., & Chung, J.-C. (2015). Assessing ERP post-implementation success at the individual level: Revisiting the role of service quality. Information & Management, 52(8), 925-942.
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