Analysing work-life balance and productivity of working mothers with children with special needs
Abstract:
Purpose: This study aims to analyze the effect of work-life balance (WLB) on the productivity of working mothers who have children with special needs in Kupang City, Indonesia.
Methodology: Using an explanatory quantitative approach with PLS-SEM analysis. Data were collected from a random sample of working mothers in the area and analyzed using SmartPLS 4.0 software.
Results: WLB significantly contributes to increased work productivity, with a path coefficient (?) of 0.728 and an R² value of 0.530, indicating that more than half of the productivity variation can be explained by WLB. The main supporting factors for WLB include family support, flexible organizational policies, and effective stress management.
Conclusions: The study confirms that productivity success heavily depends on a holistically managed work-life balance through adaptive policies and social support. The additional pressure from the responsibility of having children with special needs requires a support system to prevent productivity decline, highlighting the importance of managing role conflicts and emotional exhaustion.
Limitations: This study is limited by its cross-sectional design, localized sample in Kupang City, and reliance on self-reported data. It does not explore qualitative aspects or moderating factors such as job type, support systems, or the severity of the child’s condition, which may influence the results.
Contribution: Enriches the human resource management and industrial psychology literature with empirical contextual insights from Indonesia and offers practical recommendations for organizations and policymakers to support working mothers with children who have special needs.
Downloads

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Al-Oraini, B. S. (2024). Motherhood, Disability, and Employment: Understanding the Workplace Experiences of Mothers of Children with Intellectual Disabilities. International Journal of Business Administration, 15(3), 63-77. doi:https://doi.org/10.5430/ijba.v15n3p63
Alifia, N. S., & Iryanti, E. (2023). The Effect of Work Life Balance and Employee Engagement on Employee Performance of PT Duta Jaya Teknik Surabaya. International Journal Of Social Science And Education Research Studies, 3(9), 1808-1813. doi:https://doi.org/10.55677/ijssers/V03I9Y2023-04
Aras, R. A., Wahyuni, S., & Thalib, A. H. S. (2022). Contribution of Social Support to Work-life Balance of Working Women During Work From Home. Interdisciplinary Conference of Psychology, Health, and Social Science (ICPHS 2021), 639, 24-30. doi:https://doi.org/10.2991/assehr.k.220203.005
Burches, E., & Burches, M. (2020). Efficacy, Effectiveness and Efficiency in the Health Care: The Need for an Agreement to Clarify its Meaning. International Archives of Public Health and Community Medicine, 4(1), 1-3. doi:https://doi.org/10.23937/2643-4512/1710035
Cho, E., Chen, T.-Y., Cheng, G. H.-L., & Ho, M.-H. R. (2022). Work–Family Balance Self-Efficacy and Work–Family Balance During the Pandemic: A Longitudinal Study of Working Informal Caregivers of Older Adults. Journal of Occupational Health Psychology, 27(3), 349-358. doi:https://psycnet.apa.org/doi/10.1037/ocp0000321
Clark, S. C. (2000). Work/Family Border Theory: A New Theory of Work/Family Balance. Human relations, 53(6), 747-770. doi:https://doi.org/10.1177/0018726700536001
Farhani, A. (2024). The Effect of Compensation on the Work Productivity of Senamas Energindo Mineral Employes in East Barito. PubBis: Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis, 8(1), 93-100. doi:https://doi.org/10.35722/jurnalpubbis.v8i1.962
Gerçek, M. (2025). Balancing Demands and Resources Along the Work–Family Continuum of Working Mothers: Insights From a Meta-Synthesis Study. Journal of Family Issues, 46(5), 827-858. doi:https://doi.org/10.1177/0192513X241299418
Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work–Life Balance: Weighing the Importance of Work–Family and Work–Health Balance. International Journal of Environmental Research and Public Health, 17(3), 1-20. doi:https://doi.org/10.3390/ijerph17030907
Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The Relation between Work–Family Balance and Quality of Life. Journal of Vocational Behavior, 63(3), 510-531. doi:https://doi.org/10.1016/S0001-8791(02)00042-8
Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of Work–Life Balance on Job Satisfaction, Life Satisfaction and Mental Health: A Study Across Seven Cultures. Journal of Vocational Behavior, 85(3), 361-373. doi:https://doi.org/10.1016/j.jvb.2014.08.010
Hafid, M., & Prasetio, A. P. (2017). Pengaruh Work-Life Balance Terhadap Turnover Intention (Studi Pada Karyawan Divisi Food & Beverage Hotel Indonesia Kempinski Jakarta). Jurnal Study and Management Research, 14(3), 48-56. doi:https://doi.org/10.55916/smart.v14i3.17
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to Use and How to Report the Results of PLS-SEM. European Business Review, 31(1), 2-24. doi:https://doi.org/10.1108/EBR-11-2018-0203
Ivaniševi?, M. N., Sliškovi?, A., Ombla, J., Toki?, A., & Brown, T. (2023). Life Satisfaction in Employed Mothers of Children with Disabilities: The Importance of Personal, Family, Work, and Society Characteristics. Societies, 13(8), 1-17. doi:https://doi.org/10.3390/soc13080177
Kaweri, N. W., Sundjoto, Rahayu, S., & Fitrianty, R. (2024). Pengaruh Work Family Conflict, Mental Health, Competency Terhadap Performance Wanita Pekerja. COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat, 4(8), 2494-2503. doi:https://doi.org/10.59141/comserva.v4i8.2731
Kulik, L. (2025). Role Conflict, Enrichment, Sense of Balance, and Well-Being among Working Students Who are Parents. Journal of Family Social Work, 28(2), 86-107. doi:https://doi.org/10.1080/10522158.2025.2468264
Mirawati, & Ali, H. (2022). Determination of Work Productivity and Service Quality: Education Level and Competence Analysis Literature Review. Dinasti International Journal of Digital Business Management, 3(3), 488-497. doi:https://doi.org/10.31933/dijdbm.v3i3.1251
Pangemanan, F. L., Pio, R. J., & Tumbel, T. M. (2017). Pengaruh Work-life Balance dan Burnout Terhadap Kepuasan Kerja. Jurnal Administrasi Bisnis (JAB), 5(3), 1-8.
Peng, Q., Lian, C., & Zhang, L. (2022). Influence of Border-Keepers’ Support on Work-Family Enrichment of Preschool Teachers in China: The Mediating Role of Work-Family Boundary Flexibility. Frontiers in Psychology, 12, 1-16. doi:https://doi.org/10.3389/fpsyg.2021.752836
Pradila, A. T., & Fadli, J. A. (2023). The Effect of Salary and Work-Life Balance on Employee Productivity with the Mediation of Employee Work Motivation at Coffee Shops In Jabodetabek. Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1505-1518. doi:https://doi.org/10.37641/jimkes.v11i3.2084
Roskam, I., & Mikolajczak, M. (2023). Parental Burnout in the Context of Special Needs, Adoption, and Single Parenthood. Children, 10(7), 1-12. doi:https://doi.org/10.3390/children10071131
Rosyidi, L., & Rofiq, A. (2025). Peran Perempuan dalam Pembangunan Ekonomi dan Penguatan Kesetaraan Gender. Jurnal Istiqro, 11(1), 20-34. doi:https://doi.org/10.30739/istiqro.v11i1.3160
Safitri, F. S. D., & Frianto, A. (2021). Pengaruh Work Life Balance dan Brunout Terhadap Produktivitas Kerja Karyawan PT. Indomarco Adi Prima Surabaya. BIMA?: Journal of Business and Innovation Management, 4(1), 1-13. doi:https://doi.org/10.33752/bima.v4i1.492
Sahin, A. K., & Aytac, S. (2021). International Migration of Highly Qualified Housewife Mothers and Their Career Concerns. International Journal of Business and Management Research, 9(1), 45-50. doi:https://doi.org/10.37391/ijbmr.090107
Stevens, E. K., Aziz, S., Wuensch, K. L., & Walcott, C. (2024). Caregivers of Children with Special Healthcare Needs: A Quantitative Examination of Work-Family Culture, Caregiver Burden, and Work-Life Balance. Journal of Child and Family Studies, 33(5), 1365-1377. doi:https://doi.org/10.1007/s10826-024-02822-1
Surijadi, H., Tousalwa, C. C., Amin, M., Matakita, M., Musa, M. N. D., Muspiha, M., & Siwabessy, D. J. (2023). Determinan Kepuasan Kerja Berdasarkan Pengembangan Karier dan Keseimbangan Kehidupan Kerja. Journal of Economics Review (JOER), 3(2), 97-109. doi:https://doi.org/10.55098/joer.3.2.97%20-%20109
Vatharkar, P. (2017). Relationship between Role, Conflict and Work Life Balance – Mediation of Job Satisfaction. Imperial Journal of Interdisciplinary Research (IJIR), 3(8), 248-252.
Vitaharsa, L. I., & Wasino, H. (2025). The Influence of Work-Life Balance on Employee Productivity: A Literature Review in the Context of Modern Companies. International Journal of Humanity Advance, Business & Sciences (IJHABS), 2(4), 385-396. doi:https://doi.org/10.59971/ijhabs.v2i4.419
Yahya, R. Z., & Laura, N. (2021). Pengaruh Work From Home dan Work Life Balance Terhadap Produktivitas Kerja dengan Motivasi Sosial Sebagai Variabel Moderating Pada PT. Cemerlang Indo Pangan. Cendekia Jaya, 3(2), 20-40. doi:https://doi.org/10.47685/cendekia-jaya.v3i2.186
Zelenyuk, V. (2023). Productivity Analysis: Roots, Foundations, Trends and Perspectives. Journal of Productivity Analysis, 60(3), 229-247. doi:https://doi.org/10.1007/s11123-023-00692-1
- Al-Oraini, B. S. (2024). Motherhood, Disability, and Employment: Understanding the Workplace Experiences of Mothers of Children with Intellectual Disabilities. International Journal of Business Administration, 15(3), 63-77. doi:https://doi.org/10.5430/ijba.v15n3p63
- Alifia, N. S., & Iryanti, E. (2023). The Effect of Work Life Balance and Employee Engagement on Employee Performance of PT Duta Jaya Teknik Surabaya. International Journal Of Social Science And Education Research Studies, 3(9), 1808-1813. doi:https://doi.org/10.55677/ijssers/V03I9Y2023-04
- Aras, R. A., Wahyuni, S., & Thalib, A. H. S. (2022). Contribution of Social Support to Work-life Balance of Working Women During Work From Home. Interdisciplinary Conference of Psychology, Health, and Social Science (ICPHS 2021), 639, 24-30. doi:https://doi.org/10.2991/assehr.k.220203.005
- Burches, E., & Burches, M. (2020). Efficacy, Effectiveness and Efficiency in the Health Care: The Need for an Agreement to Clarify its Meaning. International Archives of Public Health and Community Medicine, 4(1), 1-3. doi:https://doi.org/10.23937/2643-4512/1710035
- Cho, E., Chen, T.-Y., Cheng, G. H.-L., & Ho, M.-H. R. (2022). Work–Family Balance Self-Efficacy and Work–Family Balance During the Pandemic: A Longitudinal Study of Working Informal Caregivers of Older Adults. Journal of Occupational Health Psychology, 27(3), 349-358. doi:https://psycnet.apa.org/doi/10.1037/ocp0000321
- Clark, S. C. (2000). Work/Family Border Theory: A New Theory of Work/Family Balance. Human relations, 53(6), 747-770. doi:https://doi.org/10.1177/0018726700536001
- Farhani, A. (2024). The Effect of Compensation on the Work Productivity of Senamas Energindo Mineral Employes in East Barito. PubBis: Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis, 8(1), 93-100. doi:https://doi.org/10.35722/jurnalpubbis.v8i1.962
- Gerçek, M. (2025). Balancing Demands and Resources Along the Work–Family Continuum of Working Mothers: Insights From a Meta-Synthesis Study. Journal of Family Issues, 46(5), 827-858. doi:https://doi.org/10.1177/0192513X241299418
- Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work–Life Balance: Weighing the Importance of Work–Family and Work–Health Balance. International Journal of Environmental Research and Public Health, 17(3), 1-20. doi:https://doi.org/10.3390/ijerph17030907
- Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The Relation between Work–Family Balance and Quality of Life. Journal of Vocational Behavior, 63(3), 510-531. doi:https://doi.org/10.1016/S0001-8791(02)00042-8
- Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of Work–Life Balance on Job Satisfaction, Life Satisfaction and Mental Health: A Study Across Seven Cultures. Journal of Vocational Behavior, 85(3), 361-373. doi:https://doi.org/10.1016/j.jvb.2014.08.010
- Hafid, M., & Prasetio, A. P. (2017). Pengaruh Work-Life Balance Terhadap Turnover Intention (Studi Pada Karyawan Divisi Food & Beverage Hotel Indonesia Kempinski Jakarta). Jurnal Study and Management Research, 14(3), 48-56. doi:https://doi.org/10.55916/smart.v14i3.17
- Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to Use and How to Report the Results of PLS-SEM. European Business Review, 31(1), 2-24. doi:https://doi.org/10.1108/EBR-11-2018-0203
- Ivaniševi?, M. N., Sliškovi?, A., Ombla, J., Toki?, A., & Brown, T. (2023). Life Satisfaction in Employed Mothers of Children with Disabilities: The Importance of Personal, Family, Work, and Society Characteristics. Societies, 13(8), 1-17. doi:https://doi.org/10.3390/soc13080177
- Kaweri, N. W., Sundjoto, Rahayu, S., & Fitrianty, R. (2024). Pengaruh Work Family Conflict, Mental Health, Competency Terhadap Performance Wanita Pekerja. COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat, 4(8), 2494-2503. doi:https://doi.org/10.59141/comserva.v4i8.2731
- Kulik, L. (2025). Role Conflict, Enrichment, Sense of Balance, and Well-Being among Working Students Who are Parents. Journal of Family Social Work, 28(2), 86-107. doi:https://doi.org/10.1080/10522158.2025.2468264
- Mirawati, & Ali, H. (2022). Determination of Work Productivity and Service Quality: Education Level and Competence Analysis Literature Review. Dinasti International Journal of Digital Business Management, 3(3), 488-497. doi:https://doi.org/10.31933/dijdbm.v3i3.1251
- Pangemanan, F. L., Pio, R. J., & Tumbel, T. M. (2017). Pengaruh Work-life Balance dan Burnout Terhadap Kepuasan Kerja. Jurnal Administrasi Bisnis (JAB), 5(3), 1-8.
- Peng, Q., Lian, C., & Zhang, L. (2022). Influence of Border-Keepers’ Support on Work-Family Enrichment of Preschool Teachers in China: The Mediating Role of Work-Family Boundary Flexibility. Frontiers in Psychology, 12, 1-16. doi:https://doi.org/10.3389/fpsyg.2021.752836
- Pradila, A. T., & Fadli, J. A. (2023). The Effect of Salary and Work-Life Balance on Employee Productivity with the Mediation of Employee Work Motivation at Coffee Shops In Jabodetabek. Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1505-1518. doi:https://doi.org/10.37641/jimkes.v11i3.2084
- Roskam, I., & Mikolajczak, M. (2023). Parental Burnout in the Context of Special Needs, Adoption, and Single Parenthood. Children, 10(7), 1-12. doi:https://doi.org/10.3390/children10071131
- Rosyidi, L., & Rofiq, A. (2025). Peran Perempuan dalam Pembangunan Ekonomi dan Penguatan Kesetaraan Gender. Jurnal Istiqro, 11(1), 20-34. doi:https://doi.org/10.30739/istiqro.v11i1.3160
- Safitri, F. S. D., & Frianto, A. (2021). Pengaruh Work Life Balance dan Brunout Terhadap Produktivitas Kerja Karyawan PT. Indomarco Adi Prima Surabaya. BIMA?: Journal of Business and Innovation Management, 4(1), 1-13. doi:https://doi.org/10.33752/bima.v4i1.492
- Sahin, A. K., & Aytac, S. (2021). International Migration of Highly Qualified Housewife Mothers and Their Career Concerns. International Journal of Business and Management Research, 9(1), 45-50. doi:https://doi.org/10.37391/ijbmr.090107
- Stevens, E. K., Aziz, S., Wuensch, K. L., & Walcott, C. (2024). Caregivers of Children with Special Healthcare Needs: A Quantitative Examination of Work-Family Culture, Caregiver Burden, and Work-Life Balance. Journal of Child and Family Studies, 33(5), 1365-1377. doi:https://doi.org/10.1007/s10826-024-02822-1
- Surijadi, H., Tousalwa, C. C., Amin, M., Matakita, M., Musa, M. N. D., Muspiha, M., & Siwabessy, D. J. (2023). Determinan Kepuasan Kerja Berdasarkan Pengembangan Karier dan Keseimbangan Kehidupan Kerja. Journal of Economics Review (JOER), 3(2), 97-109. doi:https://doi.org/10.55098/joer.3.2.97%20-%20109
- Vatharkar, P. (2017). Relationship between Role, Conflict and Work Life Balance – Mediation of Job Satisfaction. Imperial Journal of Interdisciplinary Research (IJIR), 3(8), 248-252.
- Vitaharsa, L. I., & Wasino, H. (2025). The Influence of Work-Life Balance on Employee Productivity: A Literature Review in the Context of Modern Companies. International Journal of Humanity Advance, Business & Sciences (IJHABS), 2(4), 385-396. doi:https://doi.org/10.59971/ijhabs.v2i4.419
- Yahya, R. Z., & Laura, N. (2021). Pengaruh Work From Home dan Work Life Balance Terhadap Produktivitas Kerja dengan Motivasi Sosial Sebagai Variabel Moderating Pada PT. Cemerlang Indo Pangan. Cendekia Jaya, 3(2), 20-40. doi:https://doi.org/10.47685/cendekia-jaya.v3i2.186
- Zelenyuk, V. (2023). Productivity Analysis: Roots, Foundations, Trends and Perspectives. Journal of Productivity Analysis, 60(3), 229-247. doi:https://doi.org/10.1007/s11123-023-00692-1