Annals of Human Resource Management Research

Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize existing research and provide new perspective aimed at stimulating future theory development and empirical research across the human resource management discipline.

Current Issue

Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize existing research and provide new perspective aimed at stimulating future theory development and empirical research across the human resource management discipline.

Published
2025-06-16

Articles

Analysis of leadership, capabilities, and organizational culture on employee performance through motivation

Purpose: This study examines the influence of leadership, capability, and organizational culture on employee performance through motivation in the Market XXX. Research Methodology: The method used in this study was descriptive quantitative. The study population consisted of 1,284 employees with a sample of 270 respondents. Primary and secondary data were used in this study. SmartPLS was used as an analytical tool in this study. The tests conducted in this study included the Validity Test, Reliability Test, Inner Model Test, Outer Model Test, and Hypothesis Test. Results: The method used in this study was descriptive and quantitative. The study population consisted of 1,284 employees with a sample of 270 respondents. Primary and secondary data were used in this study. SmartPLS was used as an analytical tool in this study. The tests conducted in this study included the Validity Test, Reliability Test, Inner Model Test, Outer Model Test, and Hypothesis Test. Conclusion: Based on the problem formulation, hypothesis, results, and discussion, it can be concluded that in the XXX market: leadership, capability, and organizational culture each have a positive and significant effect on both motivation and employee performance, either directly or indirectly through motivation Limitations: This study was limited to discussing employee motivation and performance. Generalizations from these findings may be limited by their focus on the XXX market. In addition, although this study used questionnaires/surveys created by the researchers to ensure their relevance, the data used may be subject to bias, such as social desirability or limited disclosure of unfavorable opinions. Contribution: This study contributes to the understanding of the factors that influence employee motivation and performance, such as leadership, capabilities, and organizational culture. Novelty: This study adds new insights into other factors that influence employee motivation and performance, particularly in the XXX market. Thus, it can be used as a reference in future literature.

Transformational leadership and empowerment as driving factors for employee performance in Star-Rated Hotels in Central Java

Purpose: The aim of this study is to examine how transformational leadership and employee empowerment can improve employee performance in four-star hotels in Central Java. Research Methodology: The research was conducted in four-star hotels in Central Java, involving a survey of 185 hotel employees selected through proportional random sampling. The data was analyzed using Partial Least Square (PLS) to explore the causal relationships between the study variables. Results: The study found that transformational leadership has a strong positive effect on employee empowerment. Additionally, employee empowerment positively influences employee performance. Transformational leadership also directly impacts employee performance in a positive manner. Furthermore, employee empowerment acts as a mediator between transformational leadership and employee performance, with a significant indirect effect. The proposed model exhibited strong predictive ability for both employee empowerment and employee performance. Overall, the relationships examined in the study were consistently positive and significant. Conclusion: The research concludes that both transformational leadership and employee empowerment are crucial for enhancing employee performance in the hotel industry. The interaction between these factors significantly contributes to better performance outcomes Limitations: A limitation of the study is that it focuses solely on four-star hotels in Central Java, which may not be generalizable to other types of hotels or regions. Contribution: This study contributes to the fields of management and hospitality by providing insights into how leadership styles and employee empowerment can work together to boost employee performance. It is valuable for hotel managers, HR professionals, and researchers interested in improving workplace dynamics and performance in the hospitality industry.

From inclusion to engagement: the psychological safety role in mediating inclusive leadership and diversity initiatives in the Indonesian workplace

Purpose: This study explores how inclusive leadership and Diversity, Equity, and Inclusion (DEI) initiatives influence employee engagement and how psychological safety acts as a mediating factor. Methodology/approach: This study used quantitative research methodology. Data were analyzed using SmartPLS 4.0 from a sample of 151 participants who participated in this study between August and October 2024 from private, government, and service organizations in Indonesia. The questionnaire used Likert scales to collect quantitative data on the constructs of interest, including inclusive leadership, DEI initiatives, psychological safety, and work engagement Results/findings: The findings reveal that inclusive leadership and well-implemented DEI initiatives significantly enhance employee engagement, largely through the sense of psychological safety they foster. Employees who feel psychologically safe and confident in contributing ideas or expressing concerns without fear maintain higer levels of engagement in their work. Conclusions: The findings of this study provide actionable insights for practitioners and policymakers, suggesting that fostering psychological safety through inclusive leadership and DEI initiatives can be a strategic approach to improving employee engagement. Limitations: the study is limited by its reliance on self-reported data, a cross-sectional research design, and a focus on primarily service-related sectors in Indonesia, which restrict its generalizability.  Future research should address these limitations by adopting longitudinal designs and exploring diverse industries and cultural settings to validate and extend these findings. Contribution: This study provides a substantial addition to the extant literature on leadership, diversity and inclusion (DEI), and psychological safety by highlighting the intricate interactions between these concepts and their influence on employee motivation and performance. Companies are encouraged to implement inclusive leadership practices and DEI programs to nurture an organizational culture where employees feel confident in expressing their authentic opinions without fear of negative consequences.

Public accountant performance: The mediation role of organizational commitment

Purpose: This study aims to examine and analyze the direct influence of spiritual motivation, integrity, competence, organizational culture, locus of control, and organizational commitment on the performance of accountants at the Riau Islands Province Public Accounting Firm, and then indirectly test and analyze the influence of spiritual motivation, integrity, competency, organizational culture, and locus of control on accountant performance through organizational commitment. Research Methodology: The population in this study was 102 accountants using the census method, and the entire population was used as a sample. Quantitative data were collected using a questionnaire, and qualitative data were obtained by direct interviews with accountants. Results: From the research results it was found that of the six variables, the one that had the highest influence on performance was organizational commitment (t-value 6.321) and the lowest was spiritual motivation (t-value 2.507). Furthermore, spiritual motivation has the highest influence (t-value 21.893), and integrity has the lowest (t-value 3.467) on organizational commitment. Next, the position of organizational commitment plays the largest role in improving accountant performance and the smallest role is the spiritual motivation variable; the rest is influenced by other variables that were not examined in this study. Conclusions: The influence of dependent variables on independent variables is strong, as is the influence of dependent variables on intervening variables. In this research, all variables have a strong influence on the dependent and intervening variables. Limitations: The dependent variables of this study have not fully provided a definite role for organizational commitment on accountant performance; therefore, it is necessary to add other variables to clarify it.    Contribution: This study serves as a reference for developing an individual behavior model regarding individual characteristics, individual mechanisms, and what individuals produce in public accounting organizations that continue to experience changes in information technology from time to time in the context of reform for progress based on performance as an outcome.

The Influence of self-efficacy, work discipline, and compensation on employee performance through work motivation in textile and garment companies in West Java

Purpose: The purpose of this study is to examine the influence of self-efficacy, work discipline, and compensation on employee performance through work motivation in textile and garment companies in West Java. Methodology/approach: The method used in this study is descriptive quantitative. The population in this study is unknown, with a sample size of 370 respondents. The data used in this study are primary and secondary. The analytical tools used in this study include SmartPLS. The tests conducted in this study include Validity Test, Reliability Test, Inner Model, Outer Model, and Hypothesis Testing. Results/findings: The results of the study conducted on Textile and Garment Companies in West Java are as follows: 1) Self-efficacy has a positive and significant effect on motivation; 2) Work discipline has no effect and is not significant on motivation; 3) Compensation has no effect and is not significant on motivation; 4) Self-efficacy has a positive and significant effect on employee performance; 5) Work discipline has a positive and significant effect on employee performance; 6) Compensation has a positive and significant effect on employee performance; 7) Motivation has a positive and significant effect on employee performance; 8) Self-efficacy has a positive and significant effect on employee performance through motivation; 9) Work discipline does not have a positive and significant effect on employee performance through motivation; and 10) Compensation does not have a positive and significant effect on employee performance through motivation. Conclusions: The study concludes that self-efficacy significantly enhances both work motivation and employee performance, with motivation acting as a mediating factor. Work discipline directly improves performance but does not significantly affect motivation. Compensation shows no significant effect on either motivation or performance. Work motivation itself has a strong positive impact on performance. Indirectly, only self-efficacy improves performance via motivation, while work discipline and compensation do not demonstrate such mediation.. Limitations: This study is limited to Employee Performance and Work Motivation. Contribution: This study contributes to the understanding of factors that influence employee performance, focusing on factors such as self-efficacy, work discipline, compensation, and work motivation.

Effect of hybrid working on employee engagement

Purpose: During the COVID-19 pandemic, partial homeworking or hybrid working gained popularity among employees and employers across the world. Since then, many organisations continue to implement hybrid working as a high performing work practice (HPWP) to improve employee performance. This study explores the effects of hybrid working on employee work engagement on the scale of the level of energy, work involvement, concentration, and enthusiasm. This study also investigated the factors that influence employee engagement in hybrid work. Research methodology: Using a cross-sectional study design with snowballing sampling technique, interview data of twenty nine IT employees were collected. Interview data were analysed thematically using NVivo software. Results: The qualitative analysis of interview data reveals that despite some factors of homeworking that affect work engagement negatively, hybrid working has potentials to improve work engagement through increasing their work and family life balance and reducing commuting exhaustion. Conclusions: Hybrid working can enhance employee engagement by reducing commuting stress and supporting better work-life balance, particularly in terms of energy and flexibility. However, challenges such as communication barriers and work-family conflicts especially among female employees may hinder its effectiveness. With adequate organizational support and clear structure, hybrid working can serve as a strategic approach to boosting employee engagement. Limitations: Qualitative analysis of only twenty six sample of only one organization is not sufficient for generalizing. A quantitative analysis using data of broader sample may provide a result generalizable to other types of organizations or regions. Contribution: This study contributes to the understanding of factors that influence employee work engagement by emphasizing the benefits of hybrid working to improve employee engagement, an important facilitator of higher performance. Novelty: This research made a comparison between homeworking, onsite working and hybrid working, and explored the factors of different work arrangement that influence employee engagement, an area that has not received enough attention in the existing literature.

Financial performance: The impact of age and background of retired military officers on oil, gas, and coal companies

Purpose: This study aims to investigate the impact of the age and background of retired military officers in management roles on the financial performance of companies. Methodology/Approach: The research was conducted across 22 companies operating in the Oil, Gas, and Coal sub-sector, selected based on specific criteria. The study utilized a quantitative approach, employing panel data regression analysis to assess the relationship between the independent variables (age and background of retired military officers) and the dependent variable (financial performance) over the period from 2021 to 2023. Results: The results of this study found that management age has a significant positive effect on financial performance, and military background has a significant positive effect on financial performance. Conclusions: The research concludes that the age and background of retired military officers play a critical role in shaping the financial performance of companies, particularly within the Oil, Gas, and Coal sectors. Understanding this relationship can provide valuable insights for organizations in selecting management personnel. Limitations: A limitation of this study is its focus on a specific sector, which may restrict the generalizability of the findings to other industries or contexts. Contribution: This study contributes to the fields of management and organizational behavior by highlighting the significance of leadership backgrounds in influencing financial performance. The insights gained can assist companies in making informed decisions regarding management recruitment and development strategies.

Sustainable HRM in the face of climate change: building organizational resilience through green human capital practices

Purpose: As climate change continues to pose unprecedented challenges to organizational sustainability, the role of Human Resource Management (HRM) is undergoing a critical transformation. Methodology/approach: This study investigates the integration of sustainable HRM practices particularly green human capital development as a strategic response to environmental uncertainty. Employing a mixed-methods approach, this research combines a systematic literature review with a survey of HR professionals across sectors vulnerable to climate-related disruptions. Results/findings: Findings reveal that organizations adopting green HRM frameworks such as environmentally aligned recruitment, green training, eco-driven performance management, and sustainability-based leadership development are more likely to exhibit adaptive capacities and long-term resilience. Conclusions: Furthermore, the study identifies key enablers and barriers in embedding green human capital practices into existing HR systems. Limitations: The results underscore the need for HRM to evolve beyond administrative functions and actively contribute to ecological stewardship and strategic resilience. Contribution: This research contributes to the growing discourse on sustainable organizational practices by positioning HRM as a pivotal agent in aligning human capital strategies with climate action imperatives.

The role of kyai leadership in preventing child marriage tradition to strengthen human resources in Madura

Purpose: Elaborating the leadership role of the kyai. Finding solutions to prevent the tradition of child marriage as an effort to strengthen human resources in Madura through an approach based on government policies and traditional practices in the community. Methodology: Using a descriptive qualitative approach, in-depth interviews with informants and key informants. Using an interview guide. Primary data was collected through in-depth interviews. Data were enriched with observation and review of relevant literature. Results: 1) Public policies are implemented in a structured, systematic and massive manner. 2) The implementation of the policy encountered several obstacles and obstacles related to the tradition of child marriage which is rooted because it is carried out for generations, 3) The role of kyai has the power to help overcome child marriage strategically and systematically, as an effort to help strengthen human resources in Madura. Kyai is very open, willing and easy to accept new knowledge related to the physical and psychological health impacts of child marriage. Conclusions: Kyai is a role model-teacher figure for Madurese people who should be obeyed and followed. The role of kyai leadership is a potential that can answer problems in Madura as an effort to strengthen human resources by not marrying off their children at an early age. Although the tradition of child marriage in Madura is very rooted. Limitations: This research is limited to providing awareness, solutions and proposals for strategic steps that must be taken for structural clerics, cultural clerics, communities and policy makers. Further research is needed regarding the application and evaluation of the implementation of the NU/MUI fatwa in preventing child marriage. Contribution: Contributing to the scientific field for scientists, policy makers, religious leaders and the community: realizing the leadership role of kyai, providing solutions to prevent child marriage. Kyai's fatwa can save the fate of the nation's children, provide access to higher education. This research is the basis for making policies and the next strategic steps.

Employee ambidexterity: The influence of entrepreneurial orientation on increasing competitive advantage in the tourism industry

Purpose The aim of this study is to examine how ambidexterity capabilities (exploration and exploitation) and entrepreneurial orientation contribute to competitive advantage in East Java's tourism industry. Methodology/approach: The research was conducted in East Java's tourism sector, involving a survey of 230 tourism managers selected through purposive sampling. The data was analyzed using path analysis with mediation tests and t-tests through SmartPLS to examine the relationships between the study variables. Results/findings: This study found that Entrepreneurial Orientation (EO) enhances both exploratory and exploitative ambidexterity, which promotes innovation and efficiency. Although EO directly enhances competitive advantage, its impact varies across the dimensions of ambidexterity. Exploratory ambidexterity weakens the relationship between EO and competitive advantage, while exploitative ambidexterity strengthens it. This suggests that balancing innovation with execution is key to sustaining success in the market. Conclusions: The research concludes that tourism organizations in East Java should focus on developing ambidexterity exploitation capabilities to maximize the benefits of their entrepreneurial orientation for achieving competitive advantage. The balanced management of external challenges proves more crucial than internal resource management in this context. Limitations: A limitation of the study is its focus on East Java's tourism industry and its use of purposive sampling, which may affect the generalizability of findings to other regions or sectors. Contribution: This study contributes to tourism management literature by empirically testing the ambidexterity-competitive advantage relationship in an underexplored context. The findings provide practical insights for tourism managers on strategically allocating resources between exploration and exploitation activities to enhance their competitive position.

Determining lecturer performance: Analysis of competence, motivation, and self-efficacy through remuneration

Purpose: This study aims to develop hypotheses for future research by reviewing the relationships between competence, motivation, self-efficacy, remuneration, and lecturer performance. ResearchMethodology: A descriptive qualitative approach was employed through a literature review. Secondary data were collected from academic databases including Scopus, Web of Science, Taylor & Francis, Springer, Elsevier, SINTA, DOAJ, and Google Scholar. One empirical study was selected for each variable category to support the review. Empirical findings from the literature were analyzed and synthesized to identify patterns and construct theoretical relationships. Results: The study reveals ten significant relationships: (1) Competence, motivation, and self-efficacy each positively influence remuneration; (2) All three variables also directly affect lecturer performance; (3) Remuneration has a positive effect on lecturer performance; and (4) Remuneration mediates the effects of competence, motivation, and self-efficacy on lecturer performance. Statistical results from reviewed studies show that competence (? = 0.58), motivation (? = 0.49), and self-efficacy (? = 0.45) have strong direct effects on lecturer performance, with remuneration acting as a significant mediator (p < 0.05). Conclusions: Competence, motivation, and self-efficacy are critical factors influencing both remuneration and lecturer performance. Remuneration plays a mediating role, amplifying these effects. The findings provide a theoretical basis for future empirical testing. Limitations: This review focuses exclusively on individual-level variables, excluding organizational and policy-level influences. The generalization of the findings may be limited by the selection of reviewed studies. Contribution: The study contributes to the development of a conceptual framework on lecturer performance and highlights remuneration as a key mediating variable. It offers new insights into performance-related factors in the Indonesian higher education context.

Realities and expectations of young Indonesian workers in offshore oil and gas industry

Purpose: This study aims to explore the gap between work expectations and actual workplace realities from the perspective of young Indonesian workers in the offshore oil and gas industry, focusing on how such discrepancies affect job satisfaction, psychological well-being, and organizational loyalty. Research Methodology: An exploratory qualitative approach was employed, involving semi-structured in-depth interviews with 15 offshore workers aged 22–35, located in Natuna and the Java Sea. The data were analyzed using thematic analysis framework, which enabled systematic identification of recurring themes related to expectations, psychological stress, and retention. Results: Findings reveal that young workers’ expectations are shaped by media portrayals and institutional narratives that glamorize offshore work. However, the realities long shifts, isolation, and psychological strain often lead to disillusionment. Many participants experienced cognitive dissonance, reduced job satisfaction, and a strong intention to resign. The study also uncovered a psychological entrapment phenomenon, where workers remained not out of satisfaction but due to a lack of viable alternatives. Conclusions: The Expectation-Disconfirmation Theory and Psychological Contract Theory effectively explain the disconnect between expectations and job experiences. In offshore contexts, misalignment can significantly impact worker loyalty and mental health. Limitations: The study is limited in sample size (15 participants) and geographic scope (Natuna and Java Sea). It also lacks managerial or HR perspectives, restricting organizational-level analysis. Contribution: This study offers practical implications for HR management in high-risk industries, emphasizing realistic recruitment, mental preparedness, and integrated psychological support. It also contributes novel insights into the concept of psychological entrapment in early-career professionals.

Determination of employee performance: Analysis of training, work motivation, transformational leadership and organizational culture

Purpose: This study aims to examine the key determinants of employee performance in the Indonesian maritime sector, particularly among ship crew members. The factors analyzed include training, work motivation, transformational leadership, and organizational culture, with the goal of understanding how these variables contribute to enhancing crew effectiveness, discipline, and productivity. Research Methodology: A descriptive qualitative approach using the SALSA (Search, Appraisal, Synthesis, and Analysis) framework was employed. A total of 30 peer-reviewed articles from academic databases published within the last eight years were systematically reviewed. The study used theoretical triangulation by applying established models such as Human Capital Theory, Maslow’s Hierarchy of Needs, Bass’s Transformational Leadership, and Hofstede’s Organizational Culture Framework. Results: The findings reveal that training improves job competence, work quality, and accountability; motivation enhances commitment and timeliness; transformational leadership fosters trust, innovation, and responsibility; and organizational culture strengthens discipline, teamwork, and loyalty. Each variable positively influences employee performance in the maritime context. Conclusions: Investments in human resource factors particularly training, motivation, leadership, and organizational culture are crucial for enhancing the performance of maritime personnel. These factors serve as strategic levers to improve safety, operational efficiency, and service quality in the shipping industry. Limitations: The study is limited to secondary data from literature published in English and Bahasa Indonesia, lacks empirical field validation, and does not explore the interaction effects among the variables. Contribution: This study contributes conceptually by offering a synthesized framework linking human resource variables to maritime performance, thereby guiding future empirical research and managerial interventions in crew development and organizational transformation.

The impact of Private Higher Education staff performance management (PHE) in Surabaya, compensation, and competence on universities: Evidence from Indonesia

Purpose: The purpose of this study is to investigate empirically the factors that influence university team member performance, such as pay and performance management systems, and also to compete. Methodology/approach: As part of this study's quantitative methodology, a questionnaire was given to staff members of Private Higher Education Institutions (PHEIs) in Surabaya, East Java. Results/findings: One of the essential tools to help universities navigate organizational procedures successfully is a performance management system. Since higher remuneration is perceived to result in better work outcomes, compensation plays a significant role in improving team member performance. Similarly, improving personnel competency has a positive impact on work outcomes. Performance management, compensation, and competency significantly impact team member performance in universities, including Indonesia. Research shows that adequate compensation and high competency can improve team performance. In addition, effective performance management also plays a role in enhancing team member motivation and Performance. Conclusions: Both theoretically and practically, this study contributes to the implementation of performance measurement systems, compensation structures, and competence development to improve university performance. Limitations: Performance is a current and expanding topic, debated by both practitioners and academic researchers, being a complex concept that can be defined from several perspectives. The development of a nation is greatly aided by Higher Education Institutions (HEIs), which raise the caliber of human resources. Contribution: The fundamental components of effective management strategies include team member satisfaction, goal achievement support, and clear communication.

Mindfulness as a factor in reducing turnover intention in sales employees (the role of work stress and resilience in the process)

Purpose: This study aims to examine the role of mindfulness in reducing turnover intention through work stress, and how resilience moderates this relationship among sales employees in Indonesia’s distribution industry. Methodology/approach: Data were collected from 307 sales professionals through purposive sampling, consisting of employees with at least one year of tenure. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4.0. Results/findings: Results indicate that mindfulness significantly reduces turnover intention by lowering work stress. Work stress fully mediates the relationship between mindfulness and turnover intention. Furthermore, resilience significantly moderates the relationship between mindfulness and work stress, strengthening the stress-reducing impact of mindfulness. Conclusions: Mindfulness plays a critical role in decreasing employees' intention to leave by alleviating work stress, and resilience enhances this effect. Organizations are encouraged to implement structured mindfulness training programs and resilience-building workshops as part of their employee development strategies to mitigate stress-related turnover. Limitations: The study was conducted using samples and populations from only one company and was limited to the sales department. Contribution: This study contributes to the development of HRD management practices by introducing individual interventions focused on mindfulness and resilience. It provides new psychological approaches to reduce turnover caused by work stress.

Human resources management strategies in enhancing transportation performance and safety in Indonesia

Purpose: This study aims to investigate the strategic role of Human Resource Management (HRM) practices—particularly training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia. It also explores the moderating effect of employee welfare on these relationships, responding to the growing demands of digital transformation and safety standards in the transportation sector. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices, especially in training and performance management, are crucial for enhancing both operational performance and safety in Indonesia’s transportation sector. While innovation contributes to performance, its full benefits may not materialize without stronger welfare systems. Companies should integrate safety-focused training, real-time performance tracking, and inclusive innovation mechanisms into their HR strategy to build a more resilient transportation workforce. Limitations: This study finds that employee welfare has not yet played a significant moderating role in boosting transportation performance through innovation. Most welfare initiatives remain basic, lacking integration with strategic innovation agendas. This limitation highlights a disconnect between employee well-being and organizational goals, which may affect long-term innovation sustainability. Contribution: The study contributes to HRM theory by validating the impact of training and performance management on transportation innovation and safety within a developing-country context. Practically, it provides a framework for transportation firms to align HR strategies with digitalization and operational safety goals. It also underscores the need for welfare policies that go beyond minimum standards to actively support innovation and performance excellence.

The role of knowledge management at BSIP TAS Malang in improving public sector performances

Purpose: This study aims to improve civil servant training performance from a knowledge management (KM) perspective in the context of BSIP TAS's transition from a research institution to a standardization agency. Methodology/Approach: A descriptive qualitative approach was employed, utilizing observation, in-depth interviews, and documentation. KM strategies were mapped using Dalkir’s framework, which includes knowledge audit, gap analysis, and the development of a strategy roadmap. Results/Findings: The findings indicate that BSIP TAS has begun implementing KM through need-based training and informal peer mentoring. However, challenges persist in terms of uneven knowledge distribution and the lack of systematic documentation. Conclusions: To enhance training performance and prevent knowledge loss, BSIP TAS must strengthen its KM practices by adopting digital systems, formalizing archiving processes, and establishing structured knowledge-sharing forums. These initiatives are crucial for sustainable organizational performance. Limitations: The study is limited to qualitative data from a single institution in transition, which may affect the generalizability of findings to other organizational contexts. Contribution: This study advances the KM literature by uniquely applying Dalkir’s framework to a government agency undergoing transformation, providing novel theoretical and practical insights into how tailored KM strategies can optimize performance and preserve critical knowledge amidst institutional change.

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