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Vol. 5 No. 4 (2025): December

Culture and motivation drive airport health performance

https://doi.org/10.35912/ahrmr.v5i4.3302
29 Dec 2025

Abstract

Purpose: This study examines how organizational culture and work motivation affect employee performance at the International Airport Class I Port Health Office (Terminal 3), and identifies practical implications for improving public health service delivery.

Research Methodology: A quantitative, descriptive design was applied using saturated sampling (census) of 66 Terminal 3 employees. Data were collected via questionnaires and analyzed with multiple linear regression in SPSS, supported by validity, reliability, and classical assumption tests.

Results: Organizational culture significantly influences employee performance, and work motivation also shows a positive and significant effect. Simultaneously, culture and motivation jointly predict performance, indicating that stronger cultural alignment and higher motivation are associated with better employee outcomes.

Conclusions: Improving performance in the airport health service context requires reinforcing a supportive organizational culture and strengthening employee motivation, as both factors work together to enhance performance.

Limitations: The study is limited to one unit (Terminal 3) with a relatively small population and relies on self-reported questionnaire data; broader contextual factors (e.g., teamwork, punctuality pressures, service load) may not be fully captured.

Contribution: The findings provide actionable recommendations to develop or refine SOPs related to organizational culture and motivation, supporting leadership policy implementation, daily operational effectiveness, and improved service performance in airport health offices.

Keywords

Employee Performance Organizational Culture Work Motivation

How to Cite

Pratikno, Y., Harahap, V., Parmenas, N. H., Rubadi, R., & Kamar, K. (2025). Culture and motivation drive airport health performance. Annals of Human Resource Management Research, 5(4), 301–311. https://doi.org/10.35912/ahrmr.v5i4.3302

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Authors

1 . Yuni Pratikno
Universitas Mitra Bangsa, Jakarta, Indonesia
2 . Vica Harahap
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
3 . Naik Henokh Parmenas
Institut Teknologi dan Bisnis Kalbis, Jakarta, Indonesia
4 . Rubadi Rubadi
Universitas Respati Indonesia, Jakarta, Indonesia
5 . Karnawi Kamar
STIE Insan Pembangunan, Tangerang, Banten, Indonesia

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Vol. 5 No. 4 (2025): December
Section: Articles
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