Culture and motivation drive airport health performance

https://doi.org/10.35912/ahrmr.v5i4.3302
Published: Dec 29, 2025

Abstract:

Purpose: This study examines how organizational culture and work motivation affect employee performance at the International Airport Class I Port Health Office (Terminal 3), and identifies practical implications for improving public health service delivery.

Research Methodology: A quantitative, descriptive design was applied using saturated sampling (census) of 66 Terminal 3 employees. Data were collected via questionnaires and analyzed with multiple linear regression in SPSS, supported by validity, reliability, and classical assumption tests.

Results: Organizational culture significantly influences employee performance, and work motivation also shows a positive and significant effect. Simultaneously, culture and motivation jointly predict performance, indicating that stronger cultural alignment and higher motivation are associated with better employee outcomes.

Conclusions: Improving performance in the airport health service context requires reinforcing a supportive organizational culture and strengthening employee motivation, as both factors work together to enhance performance.

Limitations: The study is limited to one unit (Terminal 3) with a relatively small population and relies on self-reported questionnaire data; broader contextual factors (e.g., teamwork, punctuality pressures, service load) may not be fully captured.

Contribution: The findings provide actionable recommendations to develop or refine SOPs related to organizational culture and motivation, supporting leadership policy implementation, daily operational effectiveness, and improved service performance in airport health offices.

Keywords:
1. Employee Performance
2. Organizational Culture
3. Work Motivation
Authors:
1 . Yuni Pratikno
Universitas Mitra Bangsa, Jakarta, Indonesia
2 . Vica Harahap
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
3 . Naik Henokh Parmenas
Institut Teknologi dan Bisnis Kalbis, Jakarta, Indonesia
4 . Rubadi Rubadi
Universitas Respati Indonesia, Jakarta, Indonesia
5 . Karnawi Kamar
STIE Insan Pembangunan, Tangerang, Banten, Indonesia
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How to Cite
Pratikno, Y., Harahap, V., Parmenas, N. H., Rubadi, R., & Kamar, K. (2025). Culture and motivation drive airport health performance. Annals of Human Resource Management Research, 5(4), 301–311. https://doi.org/10.35912/ahrmr.v5i4.3302
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Issue & Section
Vol. 5 No. 4 (2025): December
Articles
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

References

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    Mooney, S. K. (2020). Gender research in hospitality and tourism management: time to change the guard. International Journal of Contemporary Hospitality Management, 32(5), 1861-1879. doi:https://doi.org/10.1108/IJCHM-09-2019-0780

    Narayanamurthy, G., & Tortorella, G. (2021). Impact of COVID-19 Outbreak on Employee Performance–Moderating Role of Industry 4.0 Base Technologies. International Journal of Production Economics, 234, 1-10. doi:https://doi.org/10.1016/j.ijpe.2021.108075

    Nazarian, A., Atkinson, P., & Foroudi, P. (2017). Influence of national culture and balanced organizational culture on the hotel industry’s performance. International Journal of Hospitality Management, 63, 22-32. doi:https://doi.org/10.1016/j.ijhm.2017.01.003

    Ramos, A., Coutinho, P., Davids, K., & Mesquita, I. (2021). How Could Process-Oriented Research Approaches Capture the Interplay between Training and Competition in Athlete Performance Preparation? The Contribution of Ecological Dynamics. Psychology of Sport and Exercise, 57, 1-21. doi:https://doi.org/10.1016/j.psychsport.2021.102019

    Richter, N. F., Martin, J., Hansen, S. V., Taras, V., & Alon, I. (2021). Motivational Configurations of Cultural Intelligence, Social Integration, and Performance in Global Virtual Teams. Journal of Business Research, 129, 351-367. doi:https://doi.org/10.1016/j.jbusres.2021.03.012

    Saether, E. A. (2019). Motivational Antecedents to High-Tech R&D Employees' Innovative Work Behavior: Self-Determined Motivation, Person-Organization Fit, Organization Support of Creativity, and Pay Justice. The Journal of High Technology Management Research, 30(2), 1-12. doi:https://doi.org/10.1016/j.hitech.2019.100350

    Samodra, V. N., Iristian, J., Sidjabat, S., Husainah, N., & Saptaria, L. (2025). Integrating green recruitment and digital technology: Indirect influence on employee performance through digital competencies. Annals of Human Resource Management Research, 5(3), 355-372. doi:https://doi.org/10.35912/ahrmr.v5i3.3162

    Strauss, K., Parker, S. K., & O'Shea, D. (2017). When Does Proactivity Have a Cost? Motivation at Work Moderates the Effects of Proactive Work Behavior on Employee Job Strain. Journal of Vocational Behavior, 100, 15-26. doi:https://doi.org/10.1016/j.jvb.2017.02.001

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  1. Al-Swidi, A. K., Gelaidan, H. M., & Saleh, R. M. (2021). The Joint Impact of Green Human Resource Management, Leadership and Organizational Culture on Employees’ Green Behaviour and Organisational Environmental Performance. Journal of Cleaner Production, 316. doi:https://doi.org/10.1016/j.jclepro.2021.128112
  2. Alcover, C.-M., Chambel, M. J., & Estreder, Y. (2020). Monetary Incentives, Motivational Orientation and Affective Commitment in Contact Centers. A Multilevel Mediation Model. Journal of Economic Psychology, 81, 1-11. doi:https://doi.org/10.1016/j.joep.2020.102307
  3. Asadullah, M. A., Haq, M. Z. U., Wahba, K., Hashmi, S., Kim, H. M., & Hwang, J. (2021). Gender differences and employee performance: Evidence from the restaurant industry. Journal of Hospitality and Tourism Management, 48, 248-255. doi:https://doi.org/10.1016/j.jhtm.2021.06.015
  4. Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding Competitive Advantage Through Organizational Culture, Knowledge Sharing and Organizational Innovation. Technology in society, 66, 1-10. doi:https://doi.org/10.1016/j.techsoc.2021.101635
  5. Bai, S., Hew, K. F., Sailer, M., & Jia, C. (2021). From Top to Bottom: How Positions on Different Types of Leaderboard May Affect Fully Online Student Learning Performance, Intrinsic Motivation, and Course Engagement. Computers & Education, 173, 1-15. doi:https://doi.org/10.1016/j.compedu.2021.104297
  6. Beltrán-Martín, I., & Bou-Llusar, J. C. (2018). Examining the intermediate role of employee abilities, motivation and opportunities to participate in the relationship between HR bundles and employee performance. BRQ Business Research Quarterly, 21(2), 99-110. doi:https://doi.org/10.1016/j.brq.2018.02.001
  7. Bisht, N. S., & Mahajan, A. (2021). Shared stressors and core self-evaluations: A trait activation perspective on employee performance. Journal of Business Research, 131, 103-111. doi:https://doi.org/10.1016/j.jbusres.2021.03.053
  8. Budnick, C. J., Rogers, A. P., & Barber, L. K. (2020). The Fear of Missing Out at Work: Examining Costs and Benefits to Employee Health and Motivation. Computers in human behavior, 104, 1-51. doi:https://doi.org/10.1016/j.chb.2019.106161
  9. Demircioglu, M. A., & Chen, C.-A. (2019). Public employees' use of social media: Its impact on need satisfaction and intrinsic work motivation. Government Information Quarterly, 36(1), 51-60. doi:https://doi.org/10.1016/j.giq.2018.11.008
  10. Fan, Y., Cao, M., Zhou, Y., Duan, P., & Xing, L. (2023). Relationship between Workplace Bullying, Spirituality, and Job Burnout in Paediatric Nurses: A Cross?Sectional Study. Nursing open, 10(6), 3872-3880. doi:https://doi.org/10.1002/nop2.1645
  11. Ferine, K. F., Aditia, R., & Rahmadana, M. F. (2021). An Empirical Study of Leadership, Organizational Culture, Conflict, and Work Ethic in Determining Work Performance in Indonesia's Education Authority. Heliyon, 7(7), 1-9. doi:https://doi.org/10.1016/j.heliyon.2021.e07698
  12. Hardcopf, R., Liu, G. J., & Shah, R. (2021). Lean Production and Operational Performance: The Influence of Organizational Culture. International Journal of Production Economics, 235, 1-36. doi:https://doi.org/10.1016/j.ijpe.2021.108060
  13. Hussinki, H., Ritala, P., Vanhala, M., & Kianto, A. (2017). Intellectual Capital, Knowledge Management Practices and Firm Performance. Journal of Intellectual Capital, 18(4), 904-922. doi:https://doi.org/10.1108/JIC-11-2016-0116
  14. Irawan, H., Ayu, I. W., Nurwahidah, S., & Darmanto, D. (2024). Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan. Jurnal Riset Kajian Teknologi dan Lingkungan, 7(2), 280-286. doi:https://doi.org/10.58406/jrktl.v7i2.1915
  15. Jogaratnam, G. (2017). How organizational culture influences market orientation and business performance in the restaurant industry. Journal of Hospitality and Tourism Management, 31, 211-219. doi:https://doi.org/10.1016/j.jhtm.2017.03.002
  16. Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job Attitudes, Job Satisfaction, and Job Affect: A Century of Continuity and of Change. Journal of applied psychology, 102(3), 356-374. doi:https://psycnet.apa.org/doi/10.1037/apl0000181
  17. Kanfer, R., Frese, M., & Johnson, R. E. (2017). Motivation Related to Work: A Century of Progress. Journal of Applied Psychology, 102(3), 338-355. doi:https://psycnet.apa.org/doi/10.1037/apl0000133
  18. Liu, G., Tsui, E., & Kianto, A. (2021). Knowledge-Friendly Organisational Culture and Performance: A Meta-Analysis. Journal of Business Research, 134, 738-753. doi:https://doi.org/10.1016/j.jbusres.2021.05.048
  19. Mawarni, K. D. P., & Rastitiati, N. K. J. (2025). The Effect of Green Human Resource Management and Green Organizational Culture on Employee Green Behavior at a Resort in Bali. Journal of Hospitality Accommodation Management (JHAM), 4(2), 182-195. doi:https://doi.org/10.52352/jham.v4i2.1975
  20. Mooney, S. K. (2020). Gender research in hospitality and tourism management: time to change the guard. International Journal of Contemporary Hospitality Management, 32(5), 1861-1879. doi:https://doi.org/10.1108/IJCHM-09-2019-0780
  21. Narayanamurthy, G., & Tortorella, G. (2021). Impact of COVID-19 Outbreak on Employee Performance–Moderating Role of Industry 4.0 Base Technologies. International Journal of Production Economics, 234, 1-10. doi:https://doi.org/10.1016/j.ijpe.2021.108075
  22. Nazarian, A., Atkinson, P., & Foroudi, P. (2017). Influence of national culture and balanced organizational culture on the hotel industry’s performance. International Journal of Hospitality Management, 63, 22-32. doi:https://doi.org/10.1016/j.ijhm.2017.01.003
  23. Ramos, A., Coutinho, P., Davids, K., & Mesquita, I. (2021). How Could Process-Oriented Research Approaches Capture the Interplay between Training and Competition in Athlete Performance Preparation? The Contribution of Ecological Dynamics. Psychology of Sport and Exercise, 57, 1-21. doi:https://doi.org/10.1016/j.psychsport.2021.102019
  24. Richter, N. F., Martin, J., Hansen, S. V., Taras, V., & Alon, I. (2021). Motivational Configurations of Cultural Intelligence, Social Integration, and Performance in Global Virtual Teams. Journal of Business Research, 129, 351-367. doi:https://doi.org/10.1016/j.jbusres.2021.03.012
  25. Saether, E. A. (2019). Motivational Antecedents to High-Tech R&D Employees' Innovative Work Behavior: Self-Determined Motivation, Person-Organization Fit, Organization Support of Creativity, and Pay Justice. The Journal of High Technology Management Research, 30(2), 1-12. doi:https://doi.org/10.1016/j.hitech.2019.100350
  26. Samodra, V. N., Iristian, J., Sidjabat, S., Husainah, N., & Saptaria, L. (2025). Integrating green recruitment and digital technology: Indirect influence on employee performance through digital competencies. Annals of Human Resource Management Research, 5(3), 355-372. doi:https://doi.org/10.35912/ahrmr.v5i3.3162
  27. Strauss, K., Parker, S. K., & O'Shea, D. (2017). When Does Proactivity Have a Cost? Motivation at Work Moderates the Effects of Proactive Work Behavior on Employee Job Strain. Journal of Vocational Behavior, 100, 15-26. doi:https://doi.org/10.1016/j.jvb.2017.02.001
  28. Vatankhah, S. (2021). Does Safety Motivation Mediate the Effect of Psychological Contract of Safety on Flight Attendants' Safety Performance Outcomes?: A Social Exchange Perspective. Journal of Air Transport Management, 90, 1-9. doi:https://doi.org/10.1016/j.jairtraman.2020.101945
  29. Wu, L.-Z., Sun, Z., Ye, Y., Kwan, H. K., & Yang, M. (2021). The Impact of Exploitative Leadership on Frontline Hospitality Employees’ Service Performance: A Social Exchange Perspective. International Journal of Hospitality Management, 96. doi:https://doi.org/10.1016/j.ijhm.2021.102954
  30. Yip, J. A., Levine, E. E., Brooks, A. W., & Schweitzer, M. E. (2020). Worry at Work: How Organizational Culture Promotes Anxiety. Research in Organizational Behavior, 40, 1-13. doi:https://doi.org/10.1016/j.riob.2020.100124