AMOR

Article Details

Vol. 7 No. 3 (2026): February

Determinants of Employee Organizational Citizenship Behavior in Indonesia: Evidence from a Systematic Literature Review

https://doi.org/10.35912/amor.v7i3.3760
28 Feb 2026

Abstract

Purpose: This study aimed to identify and synthesize key factors influencing Organizational Citizenship Behavior (OCB) by systematically reviewing prior empirical studies.

Research Methodology: This study adopted a descriptive qualitative literature review approach. A total of 13 peer-reviewed journal articles focusing on Organizational Citizenship Behavior were selected based on predefined inclusion criteria. The selected studies were systematically identified, screened, mapped, and analyzed, and the findings were synthesized using a thematic analysis approach to identify the dominant determinants and research gaps related to OCB.

Results: The review revealed that work–life balance, employee engagement, job satisfaction, leadership, and interpersonal communication are the most frequently identified factors influencing Organizational Citizenship Behavior. These factors affect OCB both directly and indirectly through mediating variables such as job satisfaction, burnout, and self-efficacy. The findings also indicate variations in the results across different industries and employee demographics.

Conclusions: This study confirms that work–life balance is a critical determinant of enhancing voluntary employee behaviors that benefit organizational effectiveness. However, inconsistencies across studies suggest that contextual factors, including industry characteristics and workforce demographics, play an important role in moderating these relationships.

Limitations: This review was limited by the number of studies analyzed and the diversity of the research contexts. Future research should incorporate cultural dimensions, generational differences, and flexible work arrangements to provide a more comprehensive understanding of Organizational Citizenship Behavior.

Contributions: This study contributes to the literature by providing a contextual synthesis of the key determinants of Organizational Citizenship Behavior in Indonesia, offering insights for both scholars and practitioners in human resource management.

Keywords

Employee Literature Review Organizational Citizenship Behavior

How to Cite

Juniasri, A. T., Harsono, D. M., & Dwikardana, S. (2026). Determinants of Employee Organizational Citizenship Behavior in Indonesia: Evidence from a Systematic Literature Review. Annals of Management and Organization Research, 7(3), 401–416. https://doi.org/10.35912/amor.v7i3.3760

Download Citation

Endnote/Zotero/Mendeley (RIS) BibTeX

References

  1. Adhiati, C. S., Palupiningtyas, D., & Samtono, S. (2025). Generation Z Work-life Preferences: Organizational, Social, and Arrangement Effects. Annals of Human Resource Management Research, 5(3), 787-799. doi:https://doi.org/10.35912/ahrmr.v5i3.3342
  2. Adil, A., Kamal, A., & Shujja, S. (2019). Perceived authentic leadership in relation to in-role and extra-role performance: a job demands and resources perspective. Journal of Behavioural Sciences, 29(1), 54-71.
  3. Akbar, A. P. (2024). Influence of Workplace Spirituality and Perceived Organizational Supporton Organizational Citizenship Behavior Mediated by Organizational
  4. Commitment on BPBD Employees of Bengkulu Province. Student Journal of Business and Management, 7(3), 191-202. doi:https://doi.org/10.33369/sjbm.v7i3
  5. Angelus, E. F., Aloysius, N. M., & Felix, N. (2025). Understanding opportunity focus and its effects on douala micro-small enterprises sales performance. Annals of Management and Organization Research, 7(1), 31-44. doi:https://doi.org/10.35912/amor.v7i1.2355
  6. Arshad, A. S., Kamaruddin, L. M., Buyong, S. Z., & Osman, C. A. (2020). Entrepreneurial Orientation towards Business Performance of Women-Owned Small and Medium Enterprises in Sabah: A Conceptual Study. Global Business & Management Research, 12(2), 15-23.
  7. Azzahra, A. N., Darmawan, A. A., & Widhiandono, H. (2024). Organizational Culture and Job Satisfaction towards Organizational Citizenship Behavior (OCB): The Role of Loyalty as Mediation. International Journal of Scientific Research and Management (IJSRM), 12(12), 8165-8185. doi:https://doi.org/10.18535/ijsrm/v12i12.em14
  8. Chayomchai, A. (2024). Relationships between Organizational Culture, Organizational Commitment, and Organizational Citizenship Behavior. International Journal of Current Science Research and Review, 7(5), 2539-2645. doi:https://doi.org/10.47191/ijcsrr/V7-i5-25
  9. Chayomchai, A., Sriplang, N., Khowjoy, K., Petmee, P., & Sonthon, P. (2024). A study to understand the current situation and develop the newly adjusted active aging model with empirical evidence among the Thai elderly. Humanities and Social Sciences Letters, 12(4), 886-902. doi:https://doi.org/10.18488/73.v12i4.3925
  10. Dwicahyani, M. Y. O., & Gorda, A. (2023). The Moderating Role Of Employee Engagement On The Influence Of Work Life Balance On Organizational Citizenship Behavior Through Burnout. Journal Research of Social Science, Economics, and Management, 3(04), 902-919. doi:https://doi.org/10.59141/jrssem.v3i04.573
  11. Dwicahyani, M. Y. O., & Gorda, A. O. S. (2023). The Moderating Role of Employee Engagement on the Influence of Work Life Balance on Organizational Citizenship Behavior through Burnout. Journal Research of Social Science Economics and Management, 3(4), 902-919. doi:https://doi.org/10.59141/jrssem.v3i04.573
  12. Dwiyanti, R., & Hidayah, N. (2022). The effect of psychological contract breach on organizational citizenship behaviors: Job satisfaction as a mediation. Malaysian Mental Health Journal, 1(1), 07-11. doi:https://doi.org/10.26480/mmhj.01.2022.07.11
  13. Erdianza, N., & Sari, E. Y. D. (2020). The Effect of Work Enjoyment and Work-Life Balance on Organizational Citizenship Behavior with Job Satisfaction as Mediator. International Journal of Management and Humanities, 4(7), 67-73. doi:https://doi.org/10.35940/ijmh.G0683.034720
  14. Hair Jr, J., Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM): Sage publications.
  15. Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance. Journal of management development, 36(10), 1283-1293. doi:https://doi.org/10.1108/JMD-11-2016-0250
  16. Javed, A., Zaheer, N., Arif, M., & Rizwan, M. (2023). Organizational Citizenship Behaviour and Psychological Contract: The Moderating Role of Ethical Leadership. Journal of Business and Social Review in Emerging Economies, 9(3), 351-364. doi:https://doi.org/10.26710/jbsee.v9i3.2778
  17. Jufrizen, J., & Azila, A. (2023). Organizational Culture and Job Satisfaction on Organizational Citizenship Behavior: The Mediation Role of Organizational Commitment. International Journal of Educational Review, Law And Social Sciences, 3(3), 862-874.
  18. Kaufman, S. B. (2023). Self-actualizing people in the 21st century: Integration with contemporary theory and research on personality and well-being. Journal of Humanistic psychology, 63(1), 51-83. doi:https://doi.org/10.1177/0022167818809187
  19. Kumari, P., & Thapliyal, S. (2017). Studying the impact of organizational citizenship behavior on organizational effectiveness. Human resource management, 4(1), 9-21.
  20. Kurniawati, D. (2023). The Influence of Organizational Environment and Career Development on Organizational Citizenship Behaviour (OCB) in Employees with Organizational Commitment as An Intervening Variable. Economics and Business Quarterly Reviews, 6(1), 155-164. doi:https://doi.org/10.31014/aior.1992.06.01.494
  21. Liu, X., Guo, P., & Zhao, J. (2025). From adaptation to transformation: how to stimulate leaders’ change-oriented organizational citizenship behaviors in project-based temporary organizations. Journal of Organizational Change Management, 38(1), 204-229. doi:https://doi.org/10.1108/JOCM-07-2024-0390
  22. Liu, Y., Fu, J., Pervaiz, S., & He, Q. (2021). The impact of citizenship pressure on organizational citizenship performance: A three-way interactive model. Frontiers in Psychology, 12, 670120. doi:https://doi.org/10.3389/fpsyg.2021.670120
  23. Ma, E., Wang, Y.-C., Xu, S. T., & Wang, D. (2022). Clarifying the multi-order multidimensional structure of organizational citizenship behavior: A cross-cultural validation. Journal of Hospitality and Tourism Management, 50, 83-92. doi:https://doi.org/10.1016/j.jhtm.2021.12.008
  24. Manuputty, A. G., Murtiastutik, D., Listiawan, M. Y., Hidayati, A. N., Endraswari, P. D., & Ervianti, E. (2021). The Comparison of Candida spp. Colonization on Psoriasis Vulgaris Patient and Control. Berkala Ilmu Kesehatan Kulit dan Kelamin, 33(1), 40-47. doi:https://doi.org/10.20473/bikk.v33.1.2021.40-47
  25. Mariana, A., Hadianto, B., Nur, N., & Suyanto, C. (2021). Workplace Spirituality, Perceived Organizational Support, and Organizational Citizenship Behavior. Economics and Business Quarterly Reviews, 4(4), 23-33. doi:https://doi.org/10.31014/aior.1992.04.04.390
  26. Ocampo, L., Acedillo, V., Bacunador, A. M., Balo, C. C., Lagdameo, Y. J., & Tupa, N. S. (2018). A historical review of the development of organizational citizenship behavior (OCB) and its implications for the twenty-first century. Personnel Review, 47(4), 821-862. doi:https://doi.org/10.1108/PR-04-2017-0136
  27. Podsakoff, N. P., Maynes, T. D., Whiting, S. W., & Podsakoff, P. M. (2015). One (rating) from many (observations): Factors affecting the individual assessment of voice behavior in groups. Journal of applied psychology, 100(4), 1189. doi:https://psycnet.apa.org/doi/10.1037/a0038479
  28. Pulakos, E. D., Mueller-Hanson, R., & Arad, S. (2019). The evolution of performance management: Searching for value. Annual review of organizational psychology and organizational behavior, 6(1), 249-271. doi:https://doi.org/10.1146/annurev-orgpsych-012218-015009
  29. Puspita, C., & Claudia, M. (2024). The Effect of Organizational Justice on Organizational Commitment and Organizational Citizenship Behavior (OCB) with Job Satisfaction as Mediation. Asian Journal of Management, Entrepreneurship and Social Science, 4(03), 1235-1263. doi:https://doi.org/10.63922/ajmesc.v4i03.1003
  30. Rachman, S., Susanto, P. C., & Mustika, I. (2025). Determination of Employee Performance: Analysis of Training, Work Motivation, Transformational Leadership and Organizational Culture. Annals of Human Resource Management Research, 5(2), 381-394. doi:https://doi.org/10.35912/ahrmr.v5i2.2998
  31. Ramadhani, N. A. (2018). Hubungan antara kepuasan kerja dengan komitmen organisasi pada polisi wanita. Character Jurnal Penelitian Psikologi, 5(2). doi:https://doi.org/10.26740/cjpp.v5i2.24190
  32. Sari, E. P. P. (2022). Mediation of Organizational Commitment: Effect of Perceived Organizational Support on Organizational Citizenship behavior of Public Service Employees. Journal of Management and Islamic Finance, 2(1), 25-42. doi:https://doi.org/10.22515/jmif.v2i1.5230
  33. Umiriyana, U., Cahyono, L. B. E., Armanu, A., & Puspaningrum, A. (2020). The Relationship between Organizational Justice and Job Involvement on Nurse’ S Organizational Citizenship Behavior (Examining the Mediating Role of Organizational Commitment). Jurnal Aplikasi Manajemen, 18(2), 211-218. doi:https://doi.org/10.21776/ub.jam.2020.018.02.01
  34. Wardiyah, A., Aryanti, L., Marliyana, M., Oktaliana, O., Khoirudin, P., & Dea, M. A. (2022). Penyuluhan kesehatan pentingnya menjaga kesehatan alat reproduksi. JOURNAL OF Public Health Concerns, 2(1), 41-53. doi:https://doi.org/10.56922/phc.v2i1.172
  35. Wilmot, M. P., & Ones, D. S. (2019). A century of research on conscientiousness at work. Proceedings of the national academy of sciences, 116(46), 23004-23010. doi:https://doi.org/10.1073/pnas.1908430116
  36. Wulandari, S., Syahlani, D. H., & Pusparini, E. S. (2025). The Effect of Psychological Empowerment, Organizational Justice, Affective Commitment, and Self-efficacy on Task Performance: Research on Probation Officers in Indonesia. Annals of Human Resource Management Research, 5(3), 755-768. doi:https://doi.org/10.35912/ahrmr.v5i3.3135
  37. Yohana, C., & Santoso, B. (2023). The Influence of Trust, Military Leadership and Organizational Environment on Organizational Citizenship Behavior with Mediator Organizational Commitment First Officers at Koarmada-I, Indonesia. Traektoriâ Nauki= Path of Science, 9(6), 8001-8011. doi:https://doi.org/10.22178/pos.93-19
  38. Zaniarti, S., Margaretha, M., & Subagja, A. D. (2025). Influence of allowance, lifestyle, and financial inclusion on financial management practice among Indonesia college students. International Journal of Financial, Accounting, and Management, 7(1), 1-13. doi:https://doi.org/10.35912/ijfam.v7i1.2270

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors

1 . Anna Triprasidhani Juniasri
Universitas Katolik Parahyangan, Bandung, Indonesia
2 . Deti Mulyo Harsono
Universitas Katolik Parahyangan, Bandung, Indonesia
3 . Sapta Dwikardana
Universitas Katolik Parahyangan, Bandung, Indonesia

Downloads

View PDF

Statistics

Downloads

Download data is not yet available.

Issue

Vol. 7 No. 3 (2026): February
Section: Articles
Contact Us
WhatsApp Instagram Facebook LinkedIn Email