Provide a model for establishing a comprehensive knowledge management system in knowledge-based organizations based on success factors

Published: Aug 25, 2020

Abstract:

Purpose: This study provides a model for establishing a comprehensive knowledge management system in knowledge-based organizations based on success factors.

Research methodology: A researcher-made questionnaire was used to examine these factors and finally to present the model. The statistical population of this study is all managers and employees of knowledge-based organizations. There are 150 of them and 108 people were randomly selected as the research sample.

Result: The results of factor analysis showed that all 7 factors under study explain 65.16% of the total variance, which is acceptable. On the other hand, the results of the Friedman test also showed the first to the seventh priority of effective factors of knowledge success in construction projects, including human resource development, knowledge-based orientation, knowledge evaluation and transfer, information systems infrastructure, business culture, modeling. Finally, there was a conflict between people. A model was designed according to the mentioned priority.

Limitations: This research only described knowledge-based organizations.

Contribution: In this article, using a comprehensive knowledge management system, an attempt is made to provide a mechanism for establishing and implementing a comprehensive knowledge management system in knowledge-based organizations to help it take an important step towards capacity building to create value in processes and exchanges. The knowledge of the experts of the organization should be removed in order to direct the tacit knowledge of the experts, which is the main capital of any organization, towards this important issue.

Keywords:
1. Key success factors
2. Knowledge management
3. Comprehensive knowledge management system
4. Knowledge-based organizations
Authors:
1 . Saeed Ghorbani
2 . Shayan Naghdi Khanachah
How to Cite
Ghorbani, S., & Khanachah, S. N. (2020). Provide a model for establishing a comprehensive knowledge management system in knowledge-based organizations based on success factors. Annals of Management and Organization Research, 2(1), 1–12. https://doi.org/10.35912/amor.v2i1.569

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References

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    Alrawi, K., & Elkhatib, S. (2009). Knowledge management practices in the banking industry: Present and future state-case study. Journal of Knowledge Management Practice, 10(4), 68-84.

    Ansari, M., Youshanlouei, H. R., & Mood, M. M. (2012). A Conceptual model for success in implementing knowledge management: A case study in Tehran municipality.

    Arif, M. J., & Shalhoub, M. H. B. (2014). Critical success factors with its effective role in knowledge management initiatives in public and private organizations in saudi Arabia: experts perspectives. Life Science Journal, 11(6), 636-645.

    Ayatollahi, H., & Zeraatkar, K. (2020). Factors influencing the success of knowledge management process in health care organisations: a literature review. Health Information & Libraries Journal, 37(2), 98-117.

    Choy, C. S., & Suk, C. Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6(1), 234-258.

    Fuller, S. (2012). Knowledge management foundations: Routledge.

    Ghomi, H., & Barzinpour, F. (2018). Identifying the success factors of knowledge management tools in research projects (Case study: A corporate university). Management Science Letters, 8(8), 805-818.

    Ghorbani, S., & Khanachah, S. N. (2020). Providing a framework for knowledge sharing in knowledge-based organizations according to social capital indicators. Annals of Management and Organization Research, 1(4), 271-284.

    Huang, L.-S., & Lai, C.-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia-Social and Behavioral Sciences, 40, 24-30.

    Jain, A. K., & Moreno, A. (2015). Organizational learning, knowledge management practices and firm’s performance. The Learning Organization.

    Karami, M., Alvani, S. M., Zare, H., & Kheirandish, M. (2015). Determination of critical success factors for knowledge management implementation, using qualitative and quantitative tools (case study: Bahman automobile industry). Iranian Journal of Management Studies, 8(2), 181-201.

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    Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.

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    Mendoza, L. E., Marius, A., Pérez, M., & Grimán, A. C. (2007). Critical success factors for a customer relationship management strategy. Information and software technology, 49(8), 913-945.

    Mousavizade, F., & Shakibazad, M. (2019). Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique. Journal of knowledge management.

    Ovalle, M. d. R. G., Márquez, J. A. A., & Salomón, S. D. M. (2004). A compilation of resources on knowledge cities and knowledge‐based development. Journal of knowledge management.

    Pan, S. L., & Scarbrough, H. (1999). Knowledge management in practice: An exploratory case study. Technology analysis & Strategic management, 11(3), 359-374.

    Sallis, E., & Jones, G. (2013). Knowledge management in education: Enhancing learning & education: Routledge.

    Sedighi, M., & Zand, F. (2012). Knowledge management: Review of the Critical Success Factors and development of a conceptual classification model. Paper presented at the 2012 Tenth International Conference on ICT and Knowledge Engineering.

    Shand, R. M. (1994). User manuals as project management tools. i. theoretical background. IEEE Transactions on Professional Communication, 37(2), 75-80.

    Sharma, R., Fantin, A.-R., Prabhu, N., Guan, C., & Dattakumar, A. (2016). Digital literacy and knowledge societies: A grounded theory investigation of sustainable development. Telecommunications Policy, 40(7), 628-643.

    Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial management & Data systems.

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    Zahedi, M., Akhavan, P., & Naghdi Khanachah, S. (2020). Identifying the Key Barriers to Knowledge Management and Lessons Learned in the Project-Based Military Organizations. MILITARY MANAGEMENT QUARTERLY, 19(76), 29-68.

    Zahedi, M. R., & Khanachah, S. N. (2020). The effect of knowledge management processes on organizational innovation through intellectual capital development in Iranian industrial organizations. Journal of Science and Technology Policy Management.

    Zahedi, M. R., & Naghdi Khanachah, S. (2020). Designing and implementing a model of organizational readiness assessment to become a knowledge-based organization: Case study an Iranian research center.

  1. Al-Kurdi, O. F., El-Haddadeh, R., & Eldabi, T. (2020). The role of organisational climate in managing knowledge sharing among academics in higher education. International Journal of Information Management, 50, 217-227.
  2. Alrawi, K., & Elkhatib, S. (2009). Knowledge management practices in the banking industry: Present and future state-case study. Journal of Knowledge Management Practice, 10(4), 68-84.
  3. Ansari, M., Youshanlouei, H. R., & Mood, M. M. (2012). A Conceptual model for success in implementing knowledge management: A case study in Tehran municipality.
  4. Arif, M. J., & Shalhoub, M. H. B. (2014). Critical success factors with its effective role in knowledge management initiatives in public and private organizations in saudi Arabia: experts perspectives. Life Science Journal, 11(6), 636-645.
  5. Ayatollahi, H., & Zeraatkar, K. (2020). Factors influencing the success of knowledge management process in health care organisations: a literature review. Health Information & Libraries Journal, 37(2), 98-117.
  6. Choy, C. S., & Suk, C. Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6(1), 234-258.
  7. Fuller, S. (2012). Knowledge management foundations: Routledge.
  8. Ghomi, H., & Barzinpour, F. (2018). Identifying the success factors of knowledge management tools in research projects (Case study: A corporate university). Management Science Letters, 8(8), 805-818.
  9. Ghorbani, S., & Khanachah, S. N. (2020). Providing a framework for knowledge sharing in knowledge-based organizations according to social capital indicators. Annals of Management and Organization Research, 1(4), 271-284.
  10. Huang, L.-S., & Lai, C.-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia-Social and Behavioral Sciences, 40, 24-30.
  11. Jain, A. K., & Moreno, A. (2015). Organizational learning, knowledge management practices and firm’s performance. The Learning Organization.
  12. Karami, M., Alvani, S. M., Zare, H., & Kheirandish, M. (2015). Determination of critical success factors for knowledge management implementation, using qualitative and quantitative tools (case study: Bahman automobile industry). Iranian Journal of Management Studies, 8(2), 181-201.
  13. Kluge, J., Stein, W., & Licht, T. (2001). Knowledge unplugged: The McKinsey global survey of knowledge management: Springer.
  14. Kumar, S., Singh, V., & Haleem, A. (2015). Critical success factors of knowledge management: modelling and comparison using various techniques. International Journal of Industrial and Systems Engineering, 21(2), 180-206.
  15. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
  16. Massaro, M., Handley, K., Bagnoli, C., & Dumay, J. (2016). Knowledge management in small and medium enterprises: a structured literature review. Journal of knowledge management.
  17. Mendoza, L. E., Marius, A., Pérez, M., & Grimán, A. C. (2007). Critical success factors for a customer relationship management strategy. Information and software technology, 49(8), 913-945.
  18. Mousavizade, F., & Shakibazad, M. (2019). Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique. Journal of knowledge management.
  19. Ovalle, M. d. R. G., Márquez, J. A. A., & Salomón, S. D. M. (2004). A compilation of resources on knowledge cities and knowledge?based development. Journal of knowledge management.
  20. Pan, S. L., & Scarbrough, H. (1999). Knowledge management in practice: An exploratory case study. Technology analysis & Strategic management, 11(3), 359-374.
  21. Sallis, E., & Jones, G. (2013). Knowledge management in education: Enhancing learning & education: Routledge.
  22. Sedighi, M., & Zand, F. (2012). Knowledge management: Review of the Critical Success Factors and development of a conceptual classification model. Paper presented at the 2012 Tenth International Conference on ICT and Knowledge Engineering.
  23. Shand, R. M. (1994). User manuals as project management tools. i. theoretical background. IEEE Transactions on Professional Communication, 37(2), 75-80.
  24. Sharma, R., Fantin, A.-R., Prabhu, N., Guan, C., & Dattakumar, A. (2016). Digital literacy and knowledge societies: A grounded theory investigation of sustainable development. Telecommunications Policy, 40(7), 628-643.
  25. Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial management & Data systems.
  26. Yuan, X., Olfman, L., & Yi, J. (2020). How do institution-based trust and interpersonal trust affect interdepartmental knowledge sharing? In Information Diffusion Management and Knowledge Sharing: Breakthroughs in Research and Practice (pp. 424-451): IGI Global.
  27. Zahedi, M., Akhavan, P., & Naghdi Khanachah, S. (2020). Identifying the Key Barriers to Knowledge Management and Lessons Learned in the Project-Based Military Organizations. MILITARY MANAGEMENT QUARTERLY, 19(76), 29-68.
  28. Zahedi, M. R., & Khanachah, S. N. (2020). The effect of knowledge management processes on organizational innovation through intellectual capital development in Iranian industrial organizations. Journal of Science and Technology Policy Management.
  29. Zahedi, M. R., & Naghdi Khanachah, S. (2020). Designing and implementing a model of organizational readiness assessment to become a knowledge-based organization: Case study an Iranian research center.