AMOR

Article Details

Vol. 2 No. 1 (2020): August

Provide a Model for Establishing a Comprehensive Knowledge Management System in Knowledge-Based Organizations Based on Success Factors

https://doi.org/10.35912/amor.v2i1.569
25 Aug 2020

Abstract

Purpose: This study provides a model for establishing a comprehensive knowledge management system in knowledge-based organizations based on success factors.

Research Methodology: A researcher-made questionnaire was used to examine these factors and to present the model. The statistical population of this study comprised all managers and employees of knowledge-based organizations. There were 150 individuals in total, and 108 were randomly selected as the research sample.

Results: The results of factor analysis showed that all seven factors under study explain 65.16% of the total variance, which is acceptable. The results of the Friedman test also showed the first to the seventh priorities of the effective factors of knowledge success in construction projects, including human resource development, knowledge-based orientation, knowledge evaluation and transfer, information systems infrastructure, business culture, and modeling. Finally, there was a conflict between people. A model was designed according to the aforementioned priorities.

Conclusions: This study developed a model for knowledge management in knowledge-based organizations, highlighting key factors, such as human resource development and knowledge transfer. The model directs tacit knowledge towards organizational growth. Future research could extend its applicability to other types of organizations.

Contributions: This study provides a mechanism for establishing and implementing a comprehensive knowledge management system in knowledge-based organizations. By leveraging expert knowledge and focusing on tacit knowledge, organizations can enhance value creation and process efficiency.

Keywords

Key Success Factors Knowledge Management Comprehensive Knowledge Management System Knowledge-Based Organizations

How to Cite

Ghorbani, S., & Khanachah, S. N. (2020). Provide a Model for Establishing a Comprehensive Knowledge Management System in Knowledge-Based Organizations Based on Success Factors. Annals of Management and Organization Research, 2(1), 1–12. https://doi.org/10.35912/amor.v2i1.569

References

  1. Al-Kurdi, O. F., El-Haddadeh, R., & Eldabi, T. (2020). The role of organisational climate in managing knowledge sharing among academics in higher education. International Journal of Information Management, 50, 217-227. doi:https://doi.org/10.1016/j.ijinfomgt.2019.05.018
  2. Alrawi, K., & Elkhatib, S. (2009). Knowledge management practices in the banking industry: Present and future state-case study. Journal of Knowledge Management Practice, 10(4), 68-84.
  3. Ansari, M., Youshanlouei, H. R., & Mood, M. M. (2012a). A Conceptual model for success in implementing knowledge management: A case study in Tehran municipality. Journal of Service Science and Management, 5(2), 212. doi:https://doi.org//10.4236/jssm.2012.52026
  4. Ansari, M., Youshanlouei, H. R., & Mood, M. M. (2012b). A Conceptual model for success in implementing knowledge management: A case study in Tehran municipality.
  5. Arif, M. J., & Shalhoub, M. H. B. (2014). Critical success factors with its effective role in knowledge management initiatives in public and private organizations in saudi Arabia: experts perspectives. Life Science Journal, 11(6), 636-645.
  6. del Rosario González Ovalle, M., Alvarado Márquez, J. A., & Martínez Salomón, S. D. (2004). A compilation of resources on knowledge cities and knowledge?based development. Journal of Knowledge management, 8(5), 107-127. doi:https://doi.org/10.1108/13673270410558819
  7. Fuller, S. (2012). Knowledge management foundations: Routledge.
  8. Ghomi, H., & Barzinpour, F. (2018). Identifying the success factors of knowledge management tools in research projects (Case study: A corporate university). Management Science Letters, 8(8), 805-818.
  9. Ghorbani, S., & Khanachah, S. N. (2020). Providing a framework for knowledge sharing in knowledge-based organizations according to social capital indicators. Annals of Management and Organization Research, 1(4), 271-284.
  10. Huang, L.-S., & Lai, C.-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia-Social and Behavioral Sciences, 40, 24-30. doi:https://doi.org/10.1016/j.sbspro.2012.03.156
  11. Jain, A. K., & Moreno, A. (2015). Organizational learning, knowledge management practices and firm’s performance: an empirical study of a heavy engineering firm in India. The Learning Organization, 22(1), 14-39. doi:https://doi.org/10.1108/TLO-05-2013-0024
  12. Karami, M., Alvani, S. M., Zare, H., & Kheirandish, M. (2015). Determination of critical success factors for knowledge management implementation, using qualitative and quantitative tools (case study: Bahman automobile industry). Iranian Journal of Management Studies, 8(2), 181-201.
  13. Kluge, J., Stein, W., & Licht, T. (2001). Knowledge unplugged: The McKinsey global survey of knowledge management: Springer.
  14. Kumar, S., Singh, V., & Haleem, A. (2015). Critical success factors of knowledge management: modelling and comparison using various techniques. International Journal of Industrial and Systems Engineering, 21(2), 180-206. doi:https://doi.org/10.1504/IJISE.2015.071508
  15. Mariano, S., & Awazu, Y. (2016). Artifacts in knowledge management research: a systematic literature review and future research directions. Journal of Knowledge management, 20(6), 1333-1352. doi:https://doi.org/10.1108/JKM-05-2016-0199
  16. Massaro, M., Handley, K., Bagnoli, C., & Dumay, J. (2016a). Knowledge management in small and medium enterprises: a structured literature review. Journal of Knowledge management, 20(2), 258-291. doi:https://doi.org/10.1108/JKM-08-2015-0320
  17. Massaro, M., Handley, K., Bagnoli, C., & Dumay, J. (2016b). Knowledge management in small and medium enterprises: a structured literature review. Journal of knowledge management.
  18. Mendoza, L. E., Marius, A., Pérez, M., & Grimán, A. C. (2007). Critical success factors for a customer relationship management strategy. Information and software technology, 49(8), 913-945. doi:https://doi.org/10.1016/j.infsof.2006.10.003
  19. Mousavizade, F., & Shakibazad, M. (2019a). Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique. Journal of Knowledge management, 23(1), 200-218. doi:https://doi.org/10.1108/JKM-05-2018-0321
  20. Mousavizade, F., & Shakibazad, M. (2019b). Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique. Journal of knowledge management.
  21. Pan, S. L., & Scarbrough, H. (1999). Knowledge management in practice: An exploratory case study. Technology analysis & Strategic management, 11(3), 359-374.
  22. Sallis, E., & Jones, G. (2013). Knowledge management in education: Enhancing learning & education: Routledge.
  23. Sedighi, M., & Zand, F. (2012). Knowledge management: Review of the Critical Success Factors and development of a conceptual classification model. Paper presented at the 2012 Tenth International Conference on ICT and Knowledge Engineering.
  24. Shand, R. M. (1994). User manuals as project management tools. i. theoretical background. IEEE Transactions on Professional Communication, 37(2), 75-80.
  25. Sharma, R., Fantin, A.-R., Prabhu, N., Guan, C., & Dattakumar, A. (2016). Digital literacy and knowledge societies: A grounded theory investigation of sustainable development. Telecommunications Policy, 40(7), 628-643. doi:https://doi.org/10.1016/j.telpol.2016.05.003
  26. Tian, G., Cai, H., & Jiang, Y. (2018). A study of the effects of organizational support on organizational learning based on knowledge management. Eurasia Journal of Mathematics, Science and Technology Education, 14(5), 1979-1986. doi:https://doi.org/10.29333/ejmste/83652
  27. Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial management & Data systems.
  28. Yuan, X., Olfman, L., & Yi, J. (2020). How do institution-based trust and interpersonal trust affect interdepartmental knowledge sharing? Information Diffusion Management and Knowledge Sharing: Breakthroughs in Research and Practice (pp. 424-451): IGI Global.
  29. Zahedi, M., Akhavan, P., & Naghdi Khanachah, S. (2020). Identifying the Key Barriers to Knowledge Management and Lessons Learned in the Project-Based Military Organizations. Military Management Quarterly, 19(76), 29-68.
  30. Zahedi, M. R., & Khanachah, S. N. (2020). The effect of knowledge management processes on organizational innovation through intellectual capital development in Iranian industrial organizations. Journal of Science and Technology Policy Management.
WhatsApp Instagram Facebook LinkedIn Email