The effect of quality of work life and organizational citizenship behavior on employee performance: Mediated by work motivation

https://doi.org/10.35912/gabs.v2i2.3671
Publiée : Oct 30, 2025

Résumé:

Purpose: This study aims to analyze the direct and indirect effects of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) on employee performance, with work motivation as a mediating variable within the manufacturing industry context.

Methodology: A quantitative approach was used involving 150 permanent employees of PT Garuda Metalindo. Data were collected using a 1–5 Likert-scale questionnaire and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique through SmartPLS 4. The measurement model, structural model, and mediation effects were evaluated to determine significance and explanatory power.

Result: Findings show that QWL and OCB have positive and significant effects on employee performance. Both variables also significantly influence work motivation, which in turn positively affects performance. Work motivation partially mediates the influence of QWL and OCB on employee performance. The model explains 55.4% of employee performance variance and 71.9% of work motivation variance.

Conclusion: Improving QWL and OCB directly enhances employee performance and indirectly strengthens performance through increased work motivation. These results confirm the importance of supportive work environments and voluntary employee behavior in improving organizational outcomes.

Limitation: This study is limited to one manufacturing company and uses cross-sectional data, which may restrict generalizability and causal interpretation.

Contribution: This research contributes by validating the mediating role of work motivation in the relationships between QWL, OCB, and performance, offering empirical insights for HR practitioners and manufacturing organizations to design strategies that improve employee motivation and performance.

Auteurs:
1 . Muhammad Royan
Universitas Kristen Krida Wacana, Jakarta, Indonesia
2 . Adrie Frans Assa
Universitas Kristen Krida Wacana, Jakarta, Indonesia
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Comment citer
Royan, M., & Assa, A. F. (2025). The effect of quality of work life and organizational citizenship behavior on employee performance: Mediated by work motivation. Global Academy of Business Studies, 2(2), 151–163. https://doi.org/10.35912/gabs.v2i2.3671
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Numéro & Rubrique
Vol. 2 No 2 (2025): October
Articles
Références

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    Hadi, M. A., Wibowo, A., Wibowo, A. E., Jalil, M., & Adi, T. W. (2022). The Influence of Work Discipline, Quality of work life (QWL) and Work Environment on Work Motivation and Its Impact on the Performance of MSME Employees in Pasuruan Regency. Enrichment: Journal of Management, 12(4), 2792–2803. https://doi.org/10.35335/enrichment.v12i4.729.

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    Handayani, S., & Khairi, M. (2022). Study on the Role of Quality of Work Life and Leadership on Employee Performance. International Journal of Service Science, Management, Engineering, and Technology, 1(1), 24–27. https://ejournalisse.com/index.php/isse/article/view/6

    Hapsari, N. L. P. F., Purwanto, A., & Mas’ud, M. (2024). Pengaruh Quality Of Work Life dan Disiplin Kerja Terhadap Kinerja Pegawai yang Dimediasi Motivasi Kerja (Studi Pada Pegawai Bank BPD Bali Cabang Negara). JCI Jurnal Cakrawala Ilmiah, 3(6), 1991–2020. http://bajangjournal.com/index.php/JCI

    Haryadi, W., & Yopi, L. (2024). Analisis Motivasi dan Masa Kerja dalam Meningkatkan Produktivitas Kerja Karyawan (Studi Pada UD. Fajar Samudra Kabupaten Sumbawa). Jurnal Riset Dan Kajian Manajemen, 4(2), 270–280. https://doi.org/10.58406/samalewa.v4i2.1822

    Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The Mediating Role of Quality of Work Life and Organizational Commitment in the Link Between Transformational Leadership and Organizational Citizenship Behavior. Heliyon, 10(6). https://doi.org/10.1016/j.heliyon.2024.e27664

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    Hidayat, W. G. P. A., & Tannady, H. (2023). Analysis of Organizational Citizenship Behavior (OCB) Variables, Work Stress, Work Communication, Work Climate Affecting Employee Performance and Turnover Intention at PT. Bank Tabungan Negara (Persero) Tbk. Cabang Gresik. International Journal of Science, Technology & Management, 4(3), 688–696. https://doi.org/10.46729/ijstm.v4i3.834

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  3. Ali, H., Sastrodiharjo, I., & Saputra, F. (2022). Pengukuran Organizational Citizenship Behavior: Beban Kerja, Budaya Kerja dan Motivasi (Studi Literature Review). Jurnal Ilmu Multidisplin, 1(1), 83–93. https://doi.org/10.38035/jim.v1i1.16
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  16. Hadi, M. A., Wibowo, A., Wibowo, A. E., Jalil, M., & Adi, T. W. (2022). The Influence of Work Discipline, Quality of work life (QWL) and Work Environment on Work Motivation and Its Impact on the Performance of MSME Employees in Pasuruan Regency. Enrichment: Journal of Management, 12(4), 2792–2803. https://doi.org/10.35335/enrichment.v12i4.729.
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