Influence of job satisfaction and management information systems on employee performance at PT. Pawnshop in Palopo City
Abstract:
Purpose: This study aimed to analyze the effect of job satisfaction and management information systems on employee performance at PT. Pawnshops in Palopo City.
Research methodology: This study applied a quantitative approach with a total sampling technique, involving 38 employees as respondents. Primary data were collected through structured questionnaires and analyzed using SPSS version 23, employing descriptive statistics and multiple regression analysis to test the hypotheses.
Results: The findings indicate that both job satisfaction and management information systems have positive and significant effects on employee performance. The coefficient of determination (R²) is 0.539, showing that 53.9% of the variation in employee performance can be explained by the two independent variables, while the remaining 46.1% is influenced by other factors outside this study.
Conclusions: This study confirms that higher levels of job satisfaction and effective use of management information systems contribute significantly to enhancing employee performance at PT. Pawnshops in Palopo City:
Limitations: This study was limited by the relatively small sample size and restricted to one branch of PT. Pawnshops and may not fully represent other branches or regions.
Contribution: This study contributes to the fields of human resource management and information systems by providing empirical evidence of the joint role of job satisfaction and information systems in improving organizational performance. These findings can serve as a reference for managers of similar institutions to optimize employee outcomes.
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Adil, A., Sapar, S., & Jasman, J. (2020). Pengaruh motivasi kerja terhadap produktivitas kerja karyawan pada PT. Adira Finance Cabang Palopo. Dinamis: Journal of Islamic Management and Bussiness, 3(1). doi:https://doi.org/10.24256/dinamis.v3i1.1962
Al-Musawi, M. R., Alsafo, R. T. A., & Waham, M. A. (2025). Cyborg HR: Knowledge intelligence solutions to support behavioral integration of senior management teams in the oil sector. Journal of Multidisciplinary Academic and Practice Studies, 3(1), 115-128. doi:10.35912/jomaps.v3i1.2934
Ali, M. M. (2019). Impact of management information systems (MIS) on decision making. Global Disclosure of Economics and Business, 8(2), 83-90. doi:https://doi.org/10.18034/gdeb.v8i2.100
Anggreani, I. D., & Wilandari, A. (2023). Pengaruh Sistem Informasi Manajemen Kepegawaian Simpeg Dan Kepuasan Kerja terhadap Kinerja Pegawai Kantor Imigrasi Kelas I Non Tpi Pemalang. Jurnal Economina, 2(11), 3188-3202. doi:https://doi.org/10.55681/economina.v2i11.809
Bac, U. (2022). Strategic Alignment of Management Information System Functions for Manufacturing and Service Industries with an F-MCGDM Model. Sustainability, 14(21), 14428. doi:https://doi.org/10.3390/su142114428
Bhandari, H. P. (2023). Effect of Management Information System (MIS) on Decision-Making in the Academic Sector. OCEM Journal of Management, Technology & Social Sciences, 2(2), 126-146. doi:http://dx.doi.org/10.5281/zenodo.7578945
Busriadi, B., & Arifin, R. (2021). The effect of service quality toward customer satisfaction in a sharia pawnshop (Case study on a sharia pawnshop in Jambi Province). AL-FALAH: Journal of Islamic Economics, 6(1), 105-124. doi:https://doi.org/10.29240/alfalah.v6i1.2087
Chasanah, N. (2008). Analisis pengaruh empowerment, self efficacy dan budaya organisasi terhadap kepuasan kerja dalam meningkatkan kinerja karyawan (studi empiris pada karyawan pt. Mayora Tbk regional Jateng dan DIY). program Pascasarjana Universitas Diponegoro.
Erpurini, W. (2019). Pengaruh Sistem Informasi Manajemen Kepegawaian (Simpeg) Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Instalasi Narkotika, Psikotropika Dan Zat Adiktif (Napza) Rumah Sakit Jiwa Provinsi Jawa Barat. Jurnal GeoEkonomi, 10(1), 86-101. doi:https://doi.org/10.36277/geoekonomi.v10i1.51
Gazi, M. A. I., Yusof, M. F., Islam, M. A., Amin, M. B., & Senathirajah, A. R. b. S. (2024). Analyzing the impact of employee job satisfaction on their job behavior in the industrial setting: An analysis from the perspective of job performance. Journal of Open Innovation: Technology, Market, and Complexity, 10(4), 100427. doi:https://doi.org/10.1016/j.joitmc.2024.100427
Hadiwijaya, D., & Mintarsih, E. (2021). Pengaruh Penilaian Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Perusahaan Daerah Air Minum Tirta Kerta Raharja Kabupaten Tangerang. JMB: Jurnal Manajemen Dan Bisnis, 10(2). doi:http://dx.doi.org/10.31000/jmb.v10i2.5133.g2772
Handoko, T. H. (2001). Manajemen personalia dan sumberdaya manusia. Yogyakarta: BPFE.
Hariana, F. (2021). Pengaruh Kepuasan Kerja dan Stress Kerja Terhadap Kinerja Karyawan PT. Mekar Karya Mas. Jurnal Humaniora: Jurnal Ilmu Sosial, Ekonomi dan Hukum, 5(1), 170-183. doi:https://doi.org/10.30601/humaniora.v4i1.422
Hasan, F. (2023). Pengaruh Disiplin Kerja, Tingkat Kepuasan Kerja Terhadap Efektivitas Sistem Informasi Akuntansi Implikasi Pada Kinerja Organisasi. Universitas Indo Global Mandiri.
Hossain, Q., Yasmin, F., Biswas, T. R., & Asha, N. B. (2024). Integration of Big Data Analytics in Management Information Systems for Business Intelligence. Saudi J Bus Manag Stud, 9(9), 192-203. doi:https://doi.org/10.36348/sjbms.2024.v09i09.002
Hung, T.-C., & Lin, C.-Y. (2022). Key sustainable factors of the pawnbroking industry: An empirical study in Taiwan. Sustainability, 14(19), 12669. doi:https://doi.org/10.3390/su141912669
Indrawati, A. D. (2013). Pengaruh kepuasan kerja terhadap kinerja karyawan dan kepuasan pelanggan pada rumah sakit swasta di kota denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(2), 135-142. doi:https://doi.org/10.24912/jmbk.v2i1.4810
Jong, D., Chen, S.-C., Ruangkanjanases, A., & Chang, Y.-H. (2021). The impact of social media usage on work efficiency: The perspectives of media synchronicity and gratifications. Frontiers in Psychology, 12, 693183. doi:https://doi.org/10.3389/fpsyg.2021.693183
Lani, L. R., Hutajulu, H., & Mollet, J. A. (2025). Analysis of human resource development in improving employee performance productivity Regional Financial and Asset Management Agency (BPKAD) Papua Province. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 481-494. doi:10.35912/jomaps.v3i3.3114
Lestari, M., Akbar, D. A., & Maulana, C. Z. (2021). Pengaruh Pengembangan Sumber Daya Manusia Dan Religiusitas Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Bank Unit Usaha Syariah Di Kota Palembang. SALAM: Jurnal Sosial Dan Budaya Syar-I, 8(1), 109-126. doi:https://doi.org/10.31933/jemsi.v2i6.612
Liyas, J. N. (2020). Pengaruh Sistem Informasi Manajemen Terhadap Kinerja Karyawan Pada PT. Primanusa Globalindo Pekanbaru. EQUILIBRIUM, 8(2), 166-180. doi:https://doi.org/10.25273/equilibrium.v8i2.7115
Mahmood, N. H., Ahmed, N., & Fadhil, S. N. (2021). The significance of management information system in improving organizational performance and effectiveness. Journal of Garmian University, 7(4), 195-211. doi:https://doi.org/10.24271/garmian.207017
Maisuro, M., Ngaliman, N., & Indrawan, G. (2024). The influence of motivation, work culture and work environment on performance through empowering managers of village-owned enterprises (Bum Desa) in the Riau Islands Province. Journal of Multidisciplinary Academic and Practice Studies, 2(4), 335-349. doi:https://doi.org/10.35912/jomaps.v2i4.2474
Mandasari, R., & Rikumahu, B. (2024). The impact of capital structure, investment growth, and liquidity on financial performance of automotive companies and its components on the Indonesia Stock Exchange (2018-2022). Review of Multidisciplinary Academic and Practice Studies, 1(2), 151-164. doi:https://doi.org/10.35912/jomabs.v1i1.1837
Mangkunegara. (2025). Manajemen sumber daya manusia perusahaan. Retrieved from https://library.stik-ptik.ac.id/detail?id=49332&lokasi=lokal
Meku Lelo, J. (2024). The Effect of Work Environment on Employees' Job Satisfaction: Empirical Evidence from the Banking Industry. Jurnal Manajemen Teori dan Terapan, 17(1). doi:https://doi.org/10.20473/jmtt.v17i1.54567
Nabawi, R. (2019). Pengaruh lingkungan kerja, kepuasan kerja dan beban kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170-183. doi:https://doi.org/10.30596/maneggio.v2i2.3667
Narwadan, R. (2021). Pengaruh kepuasan kerja, motivasi kerja dan komitmen afektif terhadap kinerja karyawan. Jurnal Manajemen DIVERSIFIKASI, 1(2), 399-412. doi:https://doi.org/10.38204/ekobima.v2i2.2157
Ngaliman, N., Catrayasa, I. W., & Khairil, K. (2025). Analysis of work life balance, job satisfaction and its effect on the performance of employees of the General Bureau of the Regional Secretariat of the Riau Islands Province. Studi Ekonomi dan Kebijakan Publik, 3(2), 93-107. doi:https://doi.org/10.35912/jomabs.v2i1.2461
Nopiana, M., Pardistya, I. Y., Ambarwati, J., Taufiqurahman, E., & Indah, N. P. (2024). The Strategies of Pawnshop Institution Service Improvement Based on Analysis of Community Perceptions and Needs: A Case Study in Karawang Regency, Indonesia. Paper presented at the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023).
Özden, M. (2023). Active participation or legal obligation? A qualitative study of the effectiveness of participatory methods designed for local participation. Quality & Quantity, 1. doi:https://doi.org/10.1007/s11135-023-01658-z
Pali, D., Marlissa, E. R., & Hutajulu, H. (2025). Effectiveness of the management of Junior High School Operational Assistance Funds in Wania District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 565-582. doi:https://doi.org/10.35912/jomaps.v3i3.3140
Pohan, R. D., & Tarigan, R. Z. (2022). The Effect of Multiple Role Conflict and Work Stress on the Performance of Female Nurses at Permata Bunda General Hospital, Medan. Journal of Economics and Business (JECOMBI), 2(2), 162-170. doi:https://doi.org/10.58471/jecombi.v2i2.23
Salman, I. N. (2024). Analysis of acceptance and use of the agree mart mobile groceries marketplace application using the UTAUT-3 Model in Indonesia. Jurnal Ilmiah Pertanian dan Peternakan, 2(1), 23-45. doi:10.35912/jipper.v2i1.5311
Saputra, A. T., Bagia, I. W., & Yulianthini, N. N. (2016). Pengaruh kepuasan kerja dan loyalitas karyawan terhadap kinerja karyawan. Jurnal Manajemen Indonesia, 4(1). doi:https://doi.org/10.38204/ekobima.v2i2.2157
Smat, W. (2004). Analisis Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan pada Kantor Regional VI Badan Kepegawaian Negara (BKN) Medan. Universitas Sumatera Utara.
Suharno, S., Elmas, M. S. H., & Priantono, S. (2020). Pengaruh Kualitas Pelayanan Administrasi Kepegawaian dan Kepuasan Kerja Terhadap Kinerja. Jurnal Ilmiah Ecobuss, 8(2), 60-67. doi:https://doi.org/10.51747/ecobuss.v8i2.611
Sumaryono, S., & Ali, H. (2023). The Effect of Information Systems, Information Technology and Organisational Culture on Performance. Dinasti International Journal of Digital Business Management (DIJDBM), 4(4). doi:https://doi.org/10.31933/dijdbm.v4i4
Sutjahjo, G., Ratnasari, S. L., & Nugrahani, F. (2021). Pengaruh Sistem Informasi Manajemen, Lingkungan Kerja, Pelatihan, dan Motivasi Kerja terhadap Kinerja Pegawai. Jurnal Manajemen, Organisasi Dan Bisnis (JMOB), 1(1), 137-148. doi:https://doi.org/10.33373/jmob.v1i1.3322
Wahyunadi, W. (2024). Accountability and transparency analysis regional financial management as performance indicators local governments in central Lombok district. JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(3), 536-540. doi:https://doi.org/10.29210/020242710
Wamaer, N. I., Umar, H. B., & Hafizrianda, Y. (2025). Analysis of the utilization of Village Funds in community economic empowerment in Mimika Village, West Mimika District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 495-507. doi:10.35912/jomaps.v3i3.3124
Widayati, A., Winanta, A., Widada, H., & Pratiwi, N. H. (2024). Initiating a sustainable community-based agritourism model of herbal garden in a rural area of Indonesia: perspectives from community members. Cogent Social Sciences, 10(1), 2347049. doi:https://doi.org/10.1080/23311886.2024.2347049
Widodo, S. (2025). Criminological analysis of narcotics crime verdicts committed by members of the military (Study of Military Court Decisions). Dynamics of Politics and Democracy, 4(1), 17-31. doi:10.35912/dpd.v4i1.2982
- Adil, A., Sapar, S., & Jasman, J. (2020). Pengaruh motivasi kerja terhadap produktivitas kerja karyawan pada PT. Adira Finance Cabang Palopo. Dinamis: Journal of Islamic Management and Bussiness, 3(1). doi:https://doi.org/10.24256/dinamis.v3i1.1962
- Al-Musawi, M. R., Alsafo, R. T. A., & Waham, M. A. (2025). Cyborg HR: Knowledge intelligence solutions to support behavioral integration of senior management teams in the oil sector. Journal of Multidisciplinary Academic and Practice Studies, 3(1), 115-128. doi:10.35912/jomaps.v3i1.2934
- Ali, M. M. (2019). Impact of management information systems (MIS) on decision making. Global Disclosure of Economics and Business, 8(2), 83-90. doi:https://doi.org/10.18034/gdeb.v8i2.100
- Anggreani, I. D., & Wilandari, A. (2023). Pengaruh Sistem Informasi Manajemen Kepegawaian Simpeg Dan Kepuasan Kerja terhadap Kinerja Pegawai Kantor Imigrasi Kelas I Non Tpi Pemalang. Jurnal Economina, 2(11), 3188-3202. doi:https://doi.org/10.55681/economina.v2i11.809
- Bac, U. (2022). Strategic Alignment of Management Information System Functions for Manufacturing and Service Industries with an F-MCGDM Model. Sustainability, 14(21), 14428. doi:https://doi.org/10.3390/su142114428
- Bhandari, H. P. (2023). Effect of Management Information System (MIS) on Decision-Making in the Academic Sector. OCEM Journal of Management, Technology & Social Sciences, 2(2), 126-146. doi:http://dx.doi.org/10.5281/zenodo.7578945
- Busriadi, B., & Arifin, R. (2021). The effect of service quality toward customer satisfaction in a sharia pawnshop (Case study on a sharia pawnshop in Jambi Province). AL-FALAH: Journal of Islamic Economics, 6(1), 105-124. doi:https://doi.org/10.29240/alfalah.v6i1.2087
- Chasanah, N. (2008). Analisis pengaruh empowerment, self efficacy dan budaya organisasi terhadap kepuasan kerja dalam meningkatkan kinerja karyawan (studi empiris pada karyawan pt. Mayora Tbk regional Jateng dan DIY). program Pascasarjana Universitas Diponegoro.
- Erpurini, W. (2019). Pengaruh Sistem Informasi Manajemen Kepegawaian (Simpeg) Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Instalasi Narkotika, Psikotropika Dan Zat Adiktif (Napza) Rumah Sakit Jiwa Provinsi Jawa Barat. Jurnal GeoEkonomi, 10(1), 86-101. doi:https://doi.org/10.36277/geoekonomi.v10i1.51
- Gazi, M. A. I., Yusof, M. F., Islam, M. A., Amin, M. B., & Senathirajah, A. R. b. S. (2024). Analyzing the impact of employee job satisfaction on their job behavior in the industrial setting: An analysis from the perspective of job performance. Journal of Open Innovation: Technology, Market, and Complexity, 10(4), 100427. doi:https://doi.org/10.1016/j.joitmc.2024.100427
- Hadiwijaya, D., & Mintarsih, E. (2021). Pengaruh Penilaian Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Perusahaan Daerah Air Minum Tirta Kerta Raharja Kabupaten Tangerang. JMB: Jurnal Manajemen Dan Bisnis, 10(2). doi:http://dx.doi.org/10.31000/jmb.v10i2.5133.g2772
- Handoko, T. H. (2001). Manajemen personalia dan sumberdaya manusia. Yogyakarta: BPFE.
- Hariana, F. (2021). Pengaruh Kepuasan Kerja dan Stress Kerja Terhadap Kinerja Karyawan PT. Mekar Karya Mas. Jurnal Humaniora: Jurnal Ilmu Sosial, Ekonomi dan Hukum, 5(1), 170-183. doi:https://doi.org/10.30601/humaniora.v4i1.422
- Hasan, F. (2023). Pengaruh Disiplin Kerja, Tingkat Kepuasan Kerja Terhadap Efektivitas Sistem Informasi Akuntansi Implikasi Pada Kinerja Organisasi. Universitas Indo Global Mandiri.
- Hossain, Q., Yasmin, F., Biswas, T. R., & Asha, N. B. (2024). Integration of Big Data Analytics in Management Information Systems for Business Intelligence. Saudi J Bus Manag Stud, 9(9), 192-203. doi:https://doi.org/10.36348/sjbms.2024.v09i09.002
- Hung, T.-C., & Lin, C.-Y. (2022). Key sustainable factors of the pawnbroking industry: An empirical study in Taiwan. Sustainability, 14(19), 12669. doi:https://doi.org/10.3390/su141912669
- Indrawati, A. D. (2013). Pengaruh kepuasan kerja terhadap kinerja karyawan dan kepuasan pelanggan pada rumah sakit swasta di kota denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(2), 135-142. doi:https://doi.org/10.24912/jmbk.v2i1.4810
- Jong, D., Chen, S.-C., Ruangkanjanases, A., & Chang, Y.-H. (2021). The impact of social media usage on work efficiency: The perspectives of media synchronicity and gratifications. Frontiers in Psychology, 12, 693183. doi:https://doi.org/10.3389/fpsyg.2021.693183
- Lani, L. R., Hutajulu, H., & Mollet, J. A. (2025). Analysis of human resource development in improving employee performance productivity Regional Financial and Asset Management Agency (BPKAD) Papua Province. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 481-494. doi:10.35912/jomaps.v3i3.3114
- Lestari, M., Akbar, D. A., & Maulana, C. Z. (2021). Pengaruh Pengembangan Sumber Daya Manusia Dan Religiusitas Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Bank Unit Usaha Syariah Di Kota Palembang. SALAM: Jurnal Sosial Dan Budaya Syar-I, 8(1), 109-126. doi:https://doi.org/10.31933/jemsi.v2i6.612
- Liyas, J. N. (2020). Pengaruh Sistem Informasi Manajemen Terhadap Kinerja Karyawan Pada PT. Primanusa Globalindo Pekanbaru. EQUILIBRIUM, 8(2), 166-180. doi:https://doi.org/10.25273/equilibrium.v8i2.7115
- Mahmood, N. H., Ahmed, N., & Fadhil, S. N. (2021). The significance of management information system in improving organizational performance and effectiveness. Journal of Garmian University, 7(4), 195-211. doi:https://doi.org/10.24271/garmian.207017
- Maisuro, M., Ngaliman, N., & Indrawan, G. (2024). The influence of motivation, work culture and work environment on performance through empowering managers of village-owned enterprises (Bum Desa) in the Riau Islands Province. Journal of Multidisciplinary Academic and Practice Studies, 2(4), 335-349. doi:https://doi.org/10.35912/jomaps.v2i4.2474
- Mandasari, R., & Rikumahu, B. (2024). The impact of capital structure, investment growth, and liquidity on financial performance of automotive companies and its components on the Indonesia Stock Exchange (2018-2022). Review of Multidisciplinary Academic and Practice Studies, 1(2), 151-164. doi:https://doi.org/10.35912/jomabs.v1i1.1837
- Mangkunegara. (2025). Manajemen sumber daya manusia perusahaan. Retrieved from https://library.stik-ptik.ac.id/detail?id=49332&lokasi=lokal
- Meku Lelo, J. (2024). The Effect of Work Environment on Employees' Job Satisfaction: Empirical Evidence from the Banking Industry. Jurnal Manajemen Teori dan Terapan, 17(1). doi:https://doi.org/10.20473/jmtt.v17i1.54567
- Nabawi, R. (2019). Pengaruh lingkungan kerja, kepuasan kerja dan beban kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170-183. doi:https://doi.org/10.30596/maneggio.v2i2.3667
- Narwadan, R. (2021). Pengaruh kepuasan kerja, motivasi kerja dan komitmen afektif terhadap kinerja karyawan. Jurnal Manajemen DIVERSIFIKASI, 1(2), 399-412. doi:https://doi.org/10.38204/ekobima.v2i2.2157
- Ngaliman, N., Catrayasa, I. W., & Khairil, K. (2025). Analysis of work life balance, job satisfaction and its effect on the performance of employees of the General Bureau of the Regional Secretariat of the Riau Islands Province. Studi Ekonomi dan Kebijakan Publik, 3(2), 93-107. doi:https://doi.org/10.35912/jomabs.v2i1.2461
- Nopiana, M., Pardistya, I. Y., Ambarwati, J., Taufiqurahman, E., & Indah, N. P. (2024). The Strategies of Pawnshop Institution Service Improvement Based on Analysis of Community Perceptions and Needs: A Case Study in Karawang Regency, Indonesia. Paper presented at the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023).
- Özden, M. (2023). Active participation or legal obligation? A qualitative study of the effectiveness of participatory methods designed for local participation. Quality & Quantity, 1. doi:https://doi.org/10.1007/s11135-023-01658-z
- Pali, D., Marlissa, E. R., & Hutajulu, H. (2025). Effectiveness of the management of Junior High School Operational Assistance Funds in Wania District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 565-582. doi:https://doi.org/10.35912/jomaps.v3i3.3140
- Pohan, R. D., & Tarigan, R. Z. (2022). The Effect of Multiple Role Conflict and Work Stress on the Performance of Female Nurses at Permata Bunda General Hospital, Medan. Journal of Economics and Business (JECOMBI), 2(2), 162-170. doi:https://doi.org/10.58471/jecombi.v2i2.23
- Salman, I. N. (2024). Analysis of acceptance and use of the agree mart mobile groceries marketplace application using the UTAUT-3 Model in Indonesia. Jurnal Ilmiah Pertanian dan Peternakan, 2(1), 23-45. doi:10.35912/jipper.v2i1.5311
- Saputra, A. T., Bagia, I. W., & Yulianthini, N. N. (2016). Pengaruh kepuasan kerja dan loyalitas karyawan terhadap kinerja karyawan. Jurnal Manajemen Indonesia, 4(1). doi:https://doi.org/10.38204/ekobima.v2i2.2157
- Smat, W. (2004). Analisis Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan pada Kantor Regional VI Badan Kepegawaian Negara (BKN) Medan. Universitas Sumatera Utara.
- Suharno, S., Elmas, M. S. H., & Priantono, S. (2020). Pengaruh Kualitas Pelayanan Administrasi Kepegawaian dan Kepuasan Kerja Terhadap Kinerja. Jurnal Ilmiah Ecobuss, 8(2), 60-67. doi:https://doi.org/10.51747/ecobuss.v8i2.611
- Sumaryono, S., & Ali, H. (2023). The Effect of Information Systems, Information Technology and Organisational Culture on Performance. Dinasti International Journal of Digital Business Management (DIJDBM), 4(4). doi:https://doi.org/10.31933/dijdbm.v4i4
- Sutjahjo, G., Ratnasari, S. L., & Nugrahani, F. (2021). Pengaruh Sistem Informasi Manajemen, Lingkungan Kerja, Pelatihan, dan Motivasi Kerja terhadap Kinerja Pegawai. Jurnal Manajemen, Organisasi Dan Bisnis (JMOB), 1(1), 137-148. doi:https://doi.org/10.33373/jmob.v1i1.3322
- Wahyunadi, W. (2024). Accountability and transparency analysis regional financial management as performance indicators local governments in central Lombok district. JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(3), 536-540. doi:https://doi.org/10.29210/020242710
- Wamaer, N. I., Umar, H. B., & Hafizrianda, Y. (2025). Analysis of the utilization of Village Funds in community economic empowerment in Mimika Village, West Mimika District, Mimika Regency. Journal of Multidisciplinary Academic and Practice Studies, 3(3), 495-507. doi:10.35912/jomaps.v3i3.3124
- Widayati, A., Winanta, A., Widada, H., & Pratiwi, N. H. (2024). Initiating a sustainable community-based agritourism model of herbal garden in a rural area of Indonesia: perspectives from community members. Cogent Social Sciences, 10(1), 2347049. doi:https://doi.org/10.1080/23311886.2024.2347049
- Widodo, S. (2025). Criminological analysis of narcotics crime verdicts committed by members of the military (Study of Military Court Decisions). Dynamics of Politics and Democracy, 4(1), 17-31. doi:10.35912/dpd.v4i1.2982