The trilogy of job stress, motivation, and satisfaction of police officers: Empirical findings from Bangladesh

Gazi Minhazur Rahman; Samia  Shanjabin

doi:10.35912/ijfam.v4i1.866

The trilogy of job stress, motivation, and satisfaction of police officers: Empirical findings from Bangladesh

https://doi.org/10.35912/ijfam.v4i1.866

Published: Jun 21, 2022

Abstract:

Purpose: The purpose of the study was to identify the trilogy of job stress and job motivation on job satisfaction. For this purpose, police officers of Khulna city were investigated accordingly.

Research Methodology: The questionnaire is quantitative in nature and a standard questionnaire was followed throughout the research study. The survey was done in police stations of Khulna city and information was taken from 100 officers from sub-inspector to police commissioners.

Results: The study found that job stress is negatively related to job satisfaction. Along with this, there is a negative correlation between job stress and job motivation. However, a positive correlation exists between job motivation and job satisfaction.

Limitations: The study result is based on the police personnel in Khulna city rather than in other cities in Bangladesh. There are not prevailing the same ratio of male and female which could affect the measurement of findings.

Contribution: The study will help government practitioners and policymakers to understand job stress, motivation, and satisfaction of police personnel in Khulna city.

Keywords:

1. Job motivation

2. Job satisfaction

3. Job stress

4. Police officers

5. Work overload

Authors:

1	.	Gazi Minhazur Rahman
		Human Resource Management Discipline, Management and Business Administration School, Khulna University, Khulna, Bangladesh

2	.	Samia Shanjabin
		Human Resource Management Discipline, Management and Business Administration School, Khulna University, Khulna, Bangladesh

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How to Cite

Rahman, G. M., & Shanjabin, S. . (2022). The trilogy of job stress, motivation, and satisfaction of police officers: Empirical findings from Bangladesh. International Journal of Financial, Accounting, and Management, 4(1), 85–99. https://doi.org/10.35912/ijfam.v4i1.866

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Issue & Section

Vol. 4 No. 1 (2022): June

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References

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Aryanta, I. K., Sitiari, N. W., & Yasa, P. N. S. (2019). Influence of Motivation on Job Stress, Job Satisfaction and Job Performance at Alam Puri Villa Art Museum and Resort Denpasar. Jurnal Ekonomi & Bisnis JAGADITHA, 6(2), 113-120.

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Hsiao, H. V., & Kohnke, C. S. (1998). Assessment of university foodservice employee job satisfaction and strategy formulation for managerial practitioners. Journal of College & University Foodservice, 3(4), 13-27.

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Abdolshah, M., Khatibi, S. A. M., & Moghimi, M. (2018). Factors influencing job satisfaction of banking sector employees. Journal of Central Banking Theory and Practice, 7(1), 207-222.
Ali, N. (2008). Factors affecting overall job satisfaction and turnover intention. Journal of Managerial Sciences, 2(2), 239-252.
Aryanta, I. K., Sitiari, N. W., & Yasa, P. N. S. (2019). Influence of Motivation on Job Stress, Job Satisfaction and Job Performance at Alam Puri Villa Art Museum and Resort Denpasar. Jurnal Ekonomi & Bisnis JAGADITHA, 6(2), 113-120.
Ashley, C., Noble, S. M., Donthu, N., & Lemon, K. N. (2011). Why customers won't relate: Obstacles to relationship marketing engagement. Journal of Business Research, 64(7), 749-756.
Badrianto, Y., & Ekhsan, M. (2020). Effect of work environment and job satisfaction on employee performance in pt. Nesinak industries. Journal of Business, Management, & Accounting, 2(1).
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review 1. Personnel psychology, 31(4), 665-699.
Bentley, P. J., Coates, H., Dobson, I. R., Goedegebuure, L., & Meek, V. L. (2013). Academic job satisfaction from an international comparative perspective: Factors associated with satisfaction across 12 countries Job satisfaction around the academic world (pp. 239-262): Springer.
Brunetto, Y., & Farr?Wharton, R. (2002). Using social identity theory to explain the job satisfaction of public sector employees. International journal of public sector management.
Buitendach, J. H., & De Witte, H. (2005). Job insecurity, extrinsic and intrinsic job satisfaction and affective organisational commitment of maintenance workers in a parastatal. South African Journal of Business Management, 36(2), 27-37.
Chandraiah, K., Agrawal, S., Marimuthu, P., & Manoharan, N. (2003). Occupational stress and job satisfaction among managers. Indian Journal of occupational and Environmental medicine, 7(2), 6.
Chapman, D. (2009). Emotional labour in the context of policing in Victoria: a preliminary analysis. International Journal of Police Science & Management, 11(4), 476-492.
Chijioke, D. E., John-Akamelu, C. R., & Ejiofor, N. E. (2021). Locus of control and technostress in Nigeria commercial banks: The nexus. International Journal of Financial, Accounting, and Management, 3(1), 83-92.
Chinedu, O. F., Dennis, M. O., & Chikwuemeka-Onuzulike, N. (2020). Impact of Covid-19 on the survival of Igbo owned businesses in Nigeria: the nexus. International Journal of Financial, Accounting, and Management, 2(2), 121-130.
Clayman, D. T., & Friedman, B. (2020). How 911 callers and call-takers impact police encounters with the public: The case of the. Criminology & Public Policy, 19.
Coleman, J. C. (1976). Abnormal psychology and modern life.
Colligan, T. W., & Higgins, E. M. (2006). Workplace stress: Etiology and consequences. Journal of workplace behavioral health, 21(2), 89-97.
Dantzker, M. L. (1994). Measuring job satisfaction in police departments and policy implications: An examination of a mid-size, southern police department. Am. J. Police, 13, 77.
Dantzker, M. L., & Surrette, M. A. (1996). The perceived levels of job satisfaction among police officers: A descriptive review. Journal of Police and Criminal Psychology, 11(2), 7-12.
Occupational stress factsheet, (2006).
Devi, A., & Sharma, J. (2013). Investigating role stress in frontline bank employees: A cluster based approach. IIMB Management Review, 25(3), 171-178.
Ellis, A. P. (2006). System breakdown: The role of mental models and transactive memory in the relationship between acute stress and team performance. Academy of management Journal, 49(3), 576-589.
George, J. M., & Jones, G. R. (1999). Understanding and Managing Organizational Behavior: Addison-Wesley.
Graham, G. H. (1982). Understanding human relations: the individual, organization, and management: Science Research Associates.
Gure, G. S. (2015). Different scale construction approaches used to attitude measurement in social science research. International Journal of Research in Economics and Social Sciences, 5(1), 26-44.
Hackman, J. R., Oldham, G., Janson, R., & Purdy, K. (1975). A new strategy for job enrichment. California Management Review, 17(4), 57-71.
Hassan, M., Azmat, U., Sarwar, S., Adil, I. H., & Gillani, S. H. M. (2020). Impact of job satisfaction, job stress and motivation on job performance: a case from private universities of karachi. Kuwait Chapter of the Arabian Journal of Business and Management Review, 9(2), 31-41.
Healy, C., & McKay, M. (1998). Nurses use healthy coping strategies to deal with stress. Australian Nursing and Midwifery Journal, 6(6), 11.
Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry. Safety and health at work, 8(1), 67-71.
Howard, W. G., Donofrio, H. H., & Boles, J. S. (2004). Inter?domain work?family, family?work conflict and police work satisfaction. Policing: An International Journal of Police Strategies & Management.
Hsiao, H. V., & Kohnke, C. S. (1998). Assessment of university foodservice employee job satisfaction and strategy formulation for managerial practitioners. Journal of College & University Foodservice, 3(4), 13-27.
Hurst, J. L., & Good, L. K. (2009). Generation Y and career choice: The impact of retail career perceptions, expectations and entitlement perceptions. Career Development International.
Ilies, R., & Judge, T. A. (2003). On the heritability of job satisfaction: The mediating role of personality. Journal of applied psychology, 88(4), 750.
Jang, B. G., Conradi, K., McKenna, M. C., & Jones, J. S. (2015). Motivation: Approaching an elusive concept through the factors that shape it. The Reading Teacher, 69(2), 239-247.
Johnson, R. R. (2012). Police officer job satisfaction: A multidimensional analysis. Police Quarterly, 15(2), 157-176.
Kemelgor, B. H. (1982). Job satisfaction as mediated by the value congruity of supervisors and their subordinates. Journal of Organizational Behavior, 3(2), 147-160.
Khalatbari, J., Ghorbanshiroudi, S., & Firouzbakhsh, M. (2013). Correlation of job stress, job satisfaction, job motivation and burnout and feeling stress. Procedia-Social and Behavioral Sciences, 84, 860-863.
Khan, M. M. R., & Sultana, R. (2021). Shift in the role of criminology in criminal law: Reflecting the doctrinal change. Annals of Justice and Humanity, 1(1), 1-10.
Kondalkar, V. G. (2007). Organizational Behaviour: New Age International (P) Limited, Publishers.
Kumar, A., & Narula, S. (2020). Feeling of insecurity in Khaki: its effects on burnout and allied consequences in Haryana Police officers. International Journal of Indian Culture and Business Management, 21(1), 94-117.
Labrague, L. J., Nwafor, C. E., & Tsaras, K. (2020). Influence of toxic and transformational leadership practices on nurses' job satisfaction, job stress, absenteeism and turnover intention: A cross?sectional study. Journal of Nursing Management, 28(5), 1104-1113.
Leka, S., Geriffiths, A., Cox, T., & Organization, W. H. (2003). Work organization & stress: systematic problem approaches for employers, managers and trade union representatives. World Health Organization.
Mahendran, M., & Devanesan, P. (2013). Job stress and job satisfaction among employees of insurance companies. Golden Research Thoughts, 3(3), 1-5.
Malik, N. (2011). A study on occupational stress experienced by private and public banks employees in Quetta City. African journal of Business management, 5(8), 3063-3070.
Mawere, M., Mubaya, T. R., van Reisen, M., & van Stam, G. (2016). Chapter Three Maslow’s Theory of Human Motivation and its Deep Roots in Individualism: Interrogating Maslow’s Applicability in Africa. Theory, knowledge, development and politics: What role for the academy in the sustainability of Africa, 55.
McCann, L., Hughes, C. M., Adair, C. G., & Cardwell, C. (2009). Assessing job satisfaction and stress among pharmacists in Northern Ireland. Pharmacy world & science, 31(2), 188-194.
McCue, C. P., & Gianakis, G. A. (1997). The relationship between job satisfaction and performance: The case of local government finance officers in Ohio. Public Productivity & Management Review, 170-191.
Nair, P. K. (2010). A path analysis of relationships among job stress, job satisfaction, motivation to transfer, and transfer of learning: Perceptions of occupational safety and health administration outreach trainers. Texas A & M University.
Nisar, S. K., & Rasheed, M. I. (2020). Stress and performance: Investigating relationship between occupational stress, career satisfaction, and job performance of police employees. Journal of Public Affairs, 20(1), e1986.
Noermijati, N., & Primasari, D. (2015). The effect of job stress and job motivation on employees’ performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya-Gempol branch). Journal of Economics, Business, & Accountancy Ventura, 18(2), 231-240.
Oraman, Y. (2011). Work motivation and job satisfaction dynamics of textile employees. African journal of Business management, 5(8), 3361-3368.
Owusu, E., Akomeah, C. B., & Duah, F. (2021). Demographic differences in sources of stress in higher educational institutions in Ghana. International Journal of Financial, Accounting, and Management, 3(1), 27-44.
Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8), 577-588.
Padama, Y. S. F., Neolaka, M., & Adangdjaha, A. S. (2019). The effectiveness of the filial service in KPPN Alor. International Journal of Financial, Accounting, and Management, 1(3), 183-189.
Palmer, S., Cooper, C., & Thomas, K. (2004). A model of work stress. Counselling at work. Winter, 5, 25.
Pang, M. S., & Pavlou, P. A. (2016). Armed with technology: the effects on fatal shootings of civilians by the police. Available at SSRN.
Pantouvakis, A., & Mpogiatzidis, P. (2013). The impact of internal service quality and learning organization on clinical leaders' job satisfaction in hospital care services. Leadership in Health Services.
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational behavior and human performance, 32(2), 160-177.
Peng, X., Lee, S., & Lu, Z. (2020). Employees' perceived job performance, organizational identification, and pro-environmental behaviors in the hotel industry. International Journal of Hospitality Management, 90, 102632.
Pestonjee, D., & Mishra, P. K. (1999). Role stress and job satisfaction amongst doctors. Journal of Health Management, 1(1), 117-131.
Priansa, D. J. (2016). Perencanaan dan pengembangan sumber daya manusia (Vol. Cet. 1). Bandung: Alfabeta.
Rahman, M., Ashraf, A., Hasan, N., Hoshen, S., Chowdhury, R., & Moni, M. (2017). Job satisfaction levels among employees of private commercial banks at Chuadanga District in Bangladesh. Journal of Business & Financial Affairs, 6(2), 256.
Raja, D. V. A. J., & Vijayakumar, V. (2017). A Study on Stress Management among the Different Type of Working Employees of Banking Sector with Skill Development Orientation Solution in India. International Journal of Marketing and Human Resource Management, 8(1), 13-17.
Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717-725.
Riyadi, S. (2015). Effect of Work Motivation, Work Stress and Job Satisfaction onTeacher Performance at Senior High School (SMA) ThroughoutThe State Central Tapanuli, Sumatera. 20(2).
Robbins, S. P. (2010). Organizational behavior.
Sanusi, F. A., & Johl, S. K. (2020). A proposed framework for assessing the influence of internal corporate social responsibility belief on employee intention to job continuity. Corporate Social Responsibility and Environmental Management, 27(6), 2437-2449.
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The trilogy of job stress, motivation, and satisfaction of police officers: Empirical findings from Bangladesh

The trilogy of job stress, motivation, and satisfaction of police officers: Empirical findings from Bangladesh

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