The influence of workload, work facilities and competence on the performance of medical support staff with job satisfaction as an intervening variable at RSUD Raja Ahmad Tabib

Published: Sep 5, 2024

Abstract:

Purpose: In this study, researchers variables, Workload, Work Facilities, Competency, Job Satisfaction and Employee Performance.Data analysis with parametric and non-parametric statistics using SEM-PLS (Structural Equation Modeling-Partial Least Square) Data analysis with parametric and non-parametric statistics regarding research variables, calibration test / pilot test, validity and reliability, Outer model and inner model analysis , as well as a discussion of the results of hypothesis testing or Path Analysis Path.

Research Methodology: This study uses path analysis to examine the pattern of relationships that reveal the effect of a variable or set of variables on other variables, both direct and indirect. The calculation of the path coefficient in this study is assisted by SmartPLS 4.0 2024.

Results: The results of this study indicate a direct influence that Workload has a significant positive influence on Job Satisfaction, Work Facilities have a significant positive influence on Job Satisfaction, Competency has a significant positive influence on Job Satisfaction, Workload has an insignificant positive influence on Employee Performance, Work Facilities have a positive and significant influence on Employee Performance, Competence has a significant positive influence on Employee Performance, Job Satisfaction has a significant positive influence on Employee Performance, Job Satisfaction has an insignificant positive influence in mediating Workload on Employee Performance, Job Satisfaction has a positive and insignificant influence in mediating Work Facilities on Employee Performance, Job Satisfaction has a significant positive influence in mediating Competence on Employee Performance.

Keywords:
1. Workload
2. Work Facilities
3. Competency
4. Job Satisfaction
5. Employee Performance
Authors:
1 . Andri Saputra
2 . Angelina E. Rumengan
3 . Bambang Satriawan
How to Cite
Saputra, A., Rumengan, A. E., & Satriawan, B. (2024). The influence of workload, work facilities and competence on the performance of medical support staff with job satisfaction as an intervening variable at RSUD Raja Ahmad Tabib. Journal of Multidisciplinary Academic and Practice Studies, 2(3), 739–758. https://doi.org/10.35912/jomaps.v2i3.2397

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