Strategy to improve human resource performance in construction services companies

https://doi.org/10.35912/ahrmr.v5i1.2924
Published: Jun 17, 2025

Abstract:

Purpose: This study aims to identify factors that influence human resource performance, analyze factors that should be considered most in improving human resource performance, and analyze strategies that can be implemented to improve human resource performance in construction service companies.

Methodology/approach: This study uses a descriptive approach. In general, the methodology used is to combine qualitative research with quantitative research using a case study and a survey approach. The fixed respondent design chosen in this study was the cluster sampling method. The analysis method used in this study is the Analytical Hierarchy Process (AHP)

Results/findings: This study produced three conclusions: 1. The results of the identification process based on the literature review obtained several factors that were grouped into four criteria: competence, motivation, loyalty aspects, and work discipline, 2. The competency factor must be considered most in improving the performance of human resources in the construction project of high-rise buildings in Bojonegoro is the competency factor, 3. Strategies that can be carried out to improve performance based on competency include adding staff/workers, providing compensation, providing facilities, providing training, and carrying out control.

Limitations: This research was conducted at a construction services company that handles the construction of high-rise buildings in Bojonegoro District, East Java, Indonesia; therefore, the research results need to be developed for larger projects.

Contribution: Academically, the benefit of this research is that it can serve as a reference for managing human resources effectively.

Novelty: This research can provide new insights into strategies to improve human resource performance so that activities can run more smoothly and provide maximum results.

Keywords:
1. Analythical Hierarchy Process (AHP)
2. Human Resources, Management
3. Talent Strategy
Authors:
Nova Nevila Rodhi
University of Bojonegoro, Jawa Timur, Indonesia
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How to Cite
Rodhi, N. N. (2025). Strategy to improve human resource performance in construction services companies. Annals of Human Resource Management Research, 5(1), 199–207. https://doi.org/10.35912/ahrmr.v5i1.2924
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Issue & Section
Vol. 5 No. 1 (2025): March
Articles
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References

    Adula, M., Kant, S., & Ayenew Birbirsa, Z. (2023). Systematic Literature Review on Human Resource Management Effect on Organization Performance. Annals of Human Resource Management Research, 2(2), 131-146. doi:https://doi.org/10.35912/ahrmr.v2i2.1418

    Anwar, G., & Abdullah, N. N. (2021). The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM), 5. doi:http://dx.doi.org/10.22161/ijebm.5.1.4

    Artini, Y. D. (2015). Manajemen Sumber Daya Manusia (MSDM) berbasis kompetensi sebagai strategi membangun organisasi kompetitif. Efisiensi, 11(2), 299829. doi:https://doi.org/10.21831/efisiensi.v11i2.3989

    Asnudin, A. (2008). Potensi Bisnis Usaha Jasa Konstruksi di Indonesia. Jurnal SMARTek, 6(4), 228-240.

    Bilal, M., Muhammad, L., Mahesar, K. A., & Sabir, K. (2024). The Effects Of Strategic Human Resource Management On Organizational Performance. International Journal of COntemporary Issues in Social Science, 3(3).

    Bonaccolto, G., Caporin, M., & Maillet, B. B. (2022). Dynamic large financial networks via conditional expected shortfalls. European Journal of Operational Research, 298(1), 322-336. doi:https://doi.org/10.1016/j.ejor.2021.06.037

    Boubaker, S., Chourou, L., Haddar, M., & Hamza, T. (2019). Does employee welfare affect corporate debt maturity? European Management Journal, 37(5), 674-686. doi:https://doi.org/10.1016/j.emj.2019.08.004

    Dewi, A., Sudipta, I. G. K., & Setyowati, D. S. (2016). Analisis Aspek Sumber Daya Manusia Terhadap Kinerja Pada Proyek Konstruksi Di Kabupaten Badung. Jurnal Ilmiah Teknik Sipil, 20(2), 103-109. doi:https://doi.org/10.24843/JITS.2016.v20.i02.p05

    Fassa, F., Wibowo, A., & Soekiman, A. (2021). Sumber Daya Manusia di Industri Konstruksi Periode 2011–2020: Faktor-Faktor yang Mempengaruhi Produktivitas Tenaga Kerja Konstruksi: Sebuah Tinjauan Sistematis. Simposium Nasional Teknologi Infrastruktur Abad ke-21. Yogyakarta, 25-26.

    Gab?anová, I. (2012). Human resources key performance indicators. Journal of Competitiveness.

    Husen, A. (2009). Manajemen Proyek: Perencanaan, Penjadwalan, & Pengendalian Proyek: Penerbit Andi.

    Muchsinati, E. S., Oktalia, A., & Priscilla, Y. G. (2024). How e-Human Resource Management Can Increase Employee Productivity in F&B in Batam. International Journal of Financial, Accounting, and Management, 5(4), 443-458. doi:https://doi.org/10.35912/ijfam.v5i4.1606

    Muriuki, M., & Wanyoike, R. (2021). Performance appraisal and employee performance. International Academic Journal of Human Resource and Business Administration, 3(10), 265-272.

    Panjaitan, E. H. H., Rupianti, R., Sukomardojo, T., Astuti, A. R. T., & Sutardjo, A. (2023). The role of human resource management in improving employee performance in private companies. Komitmen: Jurnal Ilmiah Manajemen, 4(1), 225-233. doi:https://doi.org/10.15575/jim.v4i1.23958

    Petre, A. G., & Tudor, A. D. (2022). Human Resource Management and Its Impact on Job Performance: The Impact of Human Resource Practices on Employee Performance and Motivation. United International Journal for Research & Technology, 3(3), 1-6.

    Pinto, N., & Soekiman, A. (2022). The Influence of the Quality of Human Resource Management (HRM) on the Performance Improvement of Contracting Companies in the Implementation of Construction Projects in Timor Leste. The International Journal of Business & Management, 10(1). doi:https://doi.org/10.24940/theijbm/2022/v10/i1/BM2201-007

    Rani, D. H. A. (2016). Manajemen proyek konstruksi: Deepublish Publisher.

    Rodhi, N. N. (2024). Perencanaan Manajemen Proyek Dalam Meningkatkan Efektifitas Kinerja Sumber Daya Manusia Di Bojonegoro. DEARSIP: Journal of Architecture and Civil, 4(01), 25-32. doi:https://doi.org/10.52166/dearsip.v4i01.6262

    Sanjaya, I. (2019). Analisis Sumber Daya Manusia Terhadap Kinerja Pada Proyek Konstruksi. Program Studi Teknik Sipil Fakultas Teknik Universitas Udayana.

    Sewang, S., Umar, S. M., Yusuf, D., & Kasim, H. (2024). Manajemen Sumber Daya Manusia (SDM) Upaya Peningkatan Kinerja Karyawan Di Era Globalisasi. JUMABI: Jurnal Manajemen, Akuntansi Dan Bisnis, 2(2). doi:https://doi.org/10.56314/jumabi.v2i2.232

    Sitohang, H., Mohamed, Z., & Ismail, S. (2022). Achieving the Use of National Employment Work Competency Standards for Training Workers in the Construction Sector in Indonesia. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(1), 5165-5178. doi: https://doi.org/10.33258/birci.v5i1.4216

    Sudarto, S. (2011). Meningkatkan Kinerja Perusahaan Jasa Konstruksi di Indonesia. Jakarta: Center for Construction and Infrastructur Studies.

    Susanto, P. C., Sawitri, N. N., Ali, H., & Rony, Z. T. (2023). Employee performance and talent management impact increasing construction company productivity. International Journal of Psychology and Health Science, 1(4), 144-152. doi:https://doi.org/10.38035/ijphs.v1i4.436

    Thuy, N., & Trinh, E. (2020). Human resource development: overview of the performance evaluation and performance appraisal viewpoints. Journal La Bisecoman, 1(5), 15-19. doi:https://doi.org/10.37899/journallabisecoman.v1i5.268

    Tumelap, J., Sumajouw, M. D., & Waney, E. V. (2014). Analisis kinerja perusahaan jasa pelaksana konstruksi (Studi kasus di kabupaten Sarmi). Jurnal Ilmiah Media Engineering, 4(2).

    Villegas, S. G., Yamamoto, K. N., & Ellestad, A. I. (2022). Defining performance in HR: a literature review mapping the history and future direction of HRD. Journal of Human Resources Education, 16(1), 1-19.

    Wallenius, J., Dyer, J. S., Fishburn, P. C., Steuer, R. E., Zionts, S., & Deb, K. (2008). Multiple criteria decision making, multiattribute utility theory: Recent accomplishments and what lies ahead. Management Science, 54(7), 1336-1349. doi:https://doi.org/10.1287/mnsc.1070.0838

    Wang, X., Yu, H., McGee, W., Menassa, C. C., & Kamat, V. R. (2024). Enabling Building Information Model-driven human-robot collaborative construction workflows with closed-loop digital twins. Computers in Industry, 161, 104112. doi:https://doi.org/10.48550/arXiv.2306.09639

    Willy, Y. (2020). Analisis aspek sumber daya manusia terhadap kinerja pekerja proyek konstruksi. Universitas Tarumanagara.

    Winarti, E. (2018). Perencanaan manajemen sumber daya manusia lembaga pendidikan. Tarbiyatuna: Jurnal Pendidikan Ilmiah, 3(1), 1-26.

    Yusana, Y., & Helmi, S. (2024). Optimization of Human Resources in the Construction Industry at PT. Superior Pusadega. Sinergi International Journal of Management and Business, 2(4), 186-197. doi:http://dx.doi.org/10.61194/ijmb.v2i4.198

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  2. Anwar, G., & Abdullah, N. N. (2021). The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM), 5. doi:http://dx.doi.org/10.22161/ijebm.5.1.4
  3. Artini, Y. D. (2015). Manajemen Sumber Daya Manusia (MSDM) berbasis kompetensi sebagai strategi membangun organisasi kompetitif. Efisiensi, 11(2), 299829. doi:https://doi.org/10.21831/efisiensi.v11i2.3989
  4. Asnudin, A. (2008). Potensi Bisnis Usaha Jasa Konstruksi di Indonesia. Jurnal SMARTek, 6(4), 228-240.
  5. Bilal, M., Muhammad, L., Mahesar, K. A., & Sabir, K. (2024). The Effects Of Strategic Human Resource Management On Organizational Performance. International Journal of COntemporary Issues in Social Science, 3(3).
  6. Bonaccolto, G., Caporin, M., & Maillet, B. B. (2022). Dynamic large financial networks via conditional expected shortfalls. European Journal of Operational Research, 298(1), 322-336. doi:https://doi.org/10.1016/j.ejor.2021.06.037
  7. Boubaker, S., Chourou, L., Haddar, M., & Hamza, T. (2019). Does employee welfare affect corporate debt maturity? European Management Journal, 37(5), 674-686. doi:https://doi.org/10.1016/j.emj.2019.08.004
  8. Dewi, A., Sudipta, I. G. K., & Setyowati, D. S. (2016). Analisis Aspek Sumber Daya Manusia Terhadap Kinerja Pada Proyek Konstruksi Di Kabupaten Badung. Jurnal Ilmiah Teknik Sipil, 20(2), 103-109. doi:https://doi.org/10.24843/JITS.2016.v20.i02.p05
  9. Fassa, F., Wibowo, A., & Soekiman, A. (2021). Sumber Daya Manusia di Industri Konstruksi Periode 2011–2020: Faktor-Faktor yang Mempengaruhi Produktivitas Tenaga Kerja Konstruksi: Sebuah Tinjauan Sistematis. Simposium Nasional Teknologi Infrastruktur Abad ke-21. Yogyakarta, 25-26.
  10. Gab?anová, I. (2012). Human resources key performance indicators. Journal of Competitiveness.
  11. Husen, A. (2009). Manajemen Proyek: Perencanaan, Penjadwalan, & Pengendalian Proyek: Penerbit Andi.
  12. Muchsinati, E. S., Oktalia, A., & Priscilla, Y. G. (2024). How e-Human Resource Management Can Increase Employee Productivity in F&B in Batam. International Journal of Financial, Accounting, and Management, 5(4), 443-458. doi:https://doi.org/10.35912/ijfam.v5i4.1606
  13. Muriuki, M., & Wanyoike, R. (2021). Performance appraisal and employee performance. International Academic Journal of Human Resource and Business Administration, 3(10), 265-272.
  14. Panjaitan, E. H. H., Rupianti, R., Sukomardojo, T., Astuti, A. R. T., & Sutardjo, A. (2023). The role of human resource management in improving employee performance in private companies. Komitmen: Jurnal Ilmiah Manajemen, 4(1), 225-233. doi:https://doi.org/10.15575/jim.v4i1.23958
  15. Petre, A. G., & Tudor, A. D. (2022). Human Resource Management and Its Impact on Job Performance: The Impact of Human Resource Practices on Employee Performance and Motivation. United International Journal for Research & Technology, 3(3), 1-6.
  16. Pinto, N., & Soekiman, A. (2022). The Influence of the Quality of Human Resource Management (HRM) on the Performance Improvement of Contracting Companies in the Implementation of Construction Projects in Timor Leste. The International Journal of Business & Management, 10(1). doi:https://doi.org/10.24940/theijbm/2022/v10/i1/BM2201-007
  17. Rani, D. H. A. (2016). Manajemen proyek konstruksi: Deepublish Publisher.
  18. Rodhi, N. N. (2024). Perencanaan Manajemen Proyek Dalam Meningkatkan Efektifitas Kinerja Sumber Daya Manusia Di Bojonegoro. DEARSIP: Journal of Architecture and Civil, 4(01), 25-32. doi:https://doi.org/10.52166/dearsip.v4i01.6262
  19. Sanjaya, I. (2019). Analisis Sumber Daya Manusia Terhadap Kinerja Pada Proyek Konstruksi. Program Studi Teknik Sipil Fakultas Teknik Universitas Udayana.
  20. Sewang, S., Umar, S. M., Yusuf, D., & Kasim, H. (2024). Manajemen Sumber Daya Manusia (SDM) Upaya Peningkatan Kinerja Karyawan Di Era Globalisasi. JUMABI: Jurnal Manajemen, Akuntansi Dan Bisnis, 2(2). doi:https://doi.org/10.56314/jumabi.v2i2.232
  21. Sitohang, H., Mohamed, Z., & Ismail, S. (2022). Achieving the Use of National Employment Work Competency Standards for Training Workers in the Construction Sector in Indonesia. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(1), 5165-5178. doi: https://doi.org/10.33258/birci.v5i1.4216
  22. Sudarto, S. (2011). Meningkatkan Kinerja Perusahaan Jasa Konstruksi di Indonesia. Jakarta: Center for Construction and Infrastructur Studies.
  23. Susanto, P. C., Sawitri, N. N., Ali, H., & Rony, Z. T. (2023). Employee performance and talent management impact increasing construction company productivity. International Journal of Psychology and Health Science, 1(4), 144-152. doi:https://doi.org/10.38035/ijphs.v1i4.436
  24. Thuy, N., & Trinh, E. (2020). Human resource development: overview of the performance evaluation and performance appraisal viewpoints. Journal La Bisecoman, 1(5), 15-19. doi:https://doi.org/10.37899/journallabisecoman.v1i5.268
  25. Tumelap, J., Sumajouw, M. D., & Waney, E. V. (2014). Analisis kinerja perusahaan jasa pelaksana konstruksi (Studi kasus di kabupaten Sarmi). Jurnal Ilmiah Media Engineering, 4(2).
  26. Villegas, S. G., Yamamoto, K. N., & Ellestad, A. I. (2022). Defining performance in HR: a literature review mapping the history and future direction of HRD. Journal of Human Resources Education, 16(1), 1-19.
  27. Wallenius, J., Dyer, J. S., Fishburn, P. C., Steuer, R. E., Zionts, S., & Deb, K. (2008). Multiple criteria decision making, multiattribute utility theory: Recent accomplishments and what lies ahead. Management Science, 54(7), 1336-1349. doi:https://doi.org/10.1287/mnsc.1070.0838
  28. Wang, X., Yu, H., McGee, W., Menassa, C. C., & Kamat, V. R. (2024). Enabling Building Information Model-driven human-robot collaborative construction workflows with closed-loop digital twins. Computers in Industry, 161, 104112. doi:https://doi.org/10.48550/arXiv.2306.09639
  29. Willy, Y. (2020). Analisis aspek sumber daya manusia terhadap kinerja pekerja proyek konstruksi. Universitas Tarumanagara.
  30. Winarti, E. (2018). Perencanaan manajemen sumber daya manusia lembaga pendidikan. Tarbiyatuna: Jurnal Pendidikan Ilmiah, 3(1), 1-26.
  31. Yusana, Y., & Helmi, S. (2024). Optimization of Human Resources in the Construction Industry at PT. Superior Pusadega. Sinergi International Journal of Management and Business, 2(4), 186-197. doi:http://dx.doi.org/10.61194/ijmb.v2i4.198