AHRMR

Article Details

Vol. 5 No. 3 (2025): September

Determinants of Millennial Employee Performance in the Banking Sector: A Case Study in West Jakarta

https://doi.org/10.35912/ahrmr.v5i3.3815
30 Sep 2025

Abstract

Purpose: This study investigates the factors influencing the performance of millennial employees, also known as Generation Y. This cohort has been shaped by significant events, including the advent of the Internet, economic liberalization, and the proliferation of social media, all of which have contributed to enhancing creativity among millennials.

Research Methodology: This study used a causal quantitative design. The research model tests work attitudes, competence, job satisfaction, and job stress as independent variables, with employee performance as the dependent variable. The population and sample consisted of 60 millennial employees from banking companies located in West Jakarta, selected using saturated sampling. Data were analyzed using structural equation modeling–partial least squares, including outer model testing, inner model testing, and hypothesis testing.

Results: Competence, job satisfaction, and job stress significantly affect the performance of millennial employees.

Conclusions: Improving competence and job satisfaction while managing job stress is essential for enhancing millennial employee performance in West Jakarta’s banking sector.

Limitations: This study is limited to a sample of 60 millennial banking employees in West Jakarta; therefore, the results may not fully represent other regions, industries, or generational groups.

Contributions: This research provides empirical evidence on the key work attitude determinants of millennial employee performance and offers practical insights for HR and management in the banking sector to design competency development, satisfaction improvement, and stress management programs.

Keywords

Competence Employee Performance Job Satisfaction Job Stress

How to Cite

Perkasa, D. H., & Parashakti, R. D. (2025). Determinants of Millennial Employee Performance in the Banking Sector: A Case Study in West Jakarta. Annals of Human Resource Management Research, 5(3), 437–456. https://doi.org/10.35912/ahrmr.v5i3.3815

Download Citation

Endnote/Zotero/Mendeley (RIS) BibTeX

References

  1. Adelia, A., Daud, I., Azazi, A., Kalis, M. C. I., & Hendri, M. I. (2024). Exploring Turnover Intentions In Indonesian Generation Z: Emotional Exhaustion, Employee Engagement, And Job Satisfaction. Journal of Management Science (JMAS), 7(1), 250-256.
  2. Adil, A., Marhani, M., & Rosa, I. (2025). The Influence of Individual Characteristics and Work Discipline on the Performance of PT Employees Bank Syariah Indonesia Palopo Branch. Dirham: Journal of Sharia Finance and Economics, 1(1), 15-25. doi:https://doi.org/10.35912/josfe.v1i1.3330
  3. Alfian, D., Wibisono, C., & Khaddafi, M. (2024). The Influence of Leadership Style, Work Environment and Competency on Employee Performance: Job Satisfaction as an Intervening Variable at the Labour and Transmigration Office in the Province of Riau Islands. Journal of Multidisciplinary Academic and Practice Studies, 2(3), 759-776. doi:https://doi.org/10.35912/jomaps.v2i3.2405
  4. Ansori, A., Indah, R., Suwandi, S., Salsabila, I., & Firmansyah, F. (2024). Perilaku Individu Dalam Organisasi. Jurnal Bintang Manajemen, 2(2), 135-143. doi:https://doi.org/10.55606/jubima.v2i2.3119
  5. Ardam, A. A., & Wijono, S. (2022). Budaya Organisasi terhadap Kepuasan Kerja Karyawan. Bulletin of Counseling and Psychotherapy, 4(2), 518-523. doi:https://doi.org/10.51214/bocp.v4i3.377
  6. Aryani, A. M., Daga, R., & Rosanti, N. (2025). The Effect Of Competency And Career Development On Employee Performance With Employee Engagement As An Intervening Variable At Bank Papua, Main Branch Office, Jayapura. Jurnal Economic Resource, 8(1), 514-522. doi:https://doi.org/DOI:%252010.31539/costing.v7i6.13246
  7. Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment And Job Satisfaction On Employee Performance In PT. Nesinak Industries. Journal of Business, Management, & Accounting, 2(1).
  8. Bakker, A. B., & Demerouti, E. (2017). Job Demands–Resources Theory: Taking Stock and Looking Forward. Journal of Occupational Health Psychology, 22(3), 273-285. doi:https://doi.org/10.1037/ocp0000056
  9. Bakker, A. B., Demerouti, E., & Sanz-vergel, A. (2023). Job Demands–Resources Theory: Ten Years Later. doi:https://doi.org/10.1146/annurev-orgpsych-120920-053933
  10. Changgriawan, G. S. (2017). Pengaruh Kepuasan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan di One Way Production. Agora, 5(3), 135592.
  11. Firaldi, Y., Wibisono, C., Ngaliman, N., Indrayani, I., & Satriawan, B. (2023). The Influence Of Leadership, Discipline, and Workload on Employee Performance Through Job Satisfaction as an Intervening Variable in Regional Revenue Agency Riau Islands Province. Journal of Multidisciplinary Academic Business Studies, 1(1), 27-52. doi:https://doi.org/10.35912/jomabs.v1i1.1779
  12. Fitriah, W., Putri, E., & Herudiansyah, G. (2020). Pengaruh Kompensasi dan Rebranding Jabatan Generasi Milenial terhadap Kinerja Karyawan PT. Kereta Api Indonesia (Persero) Divisi Regional III Palembang. Jurnal Admika, 6(1), 117-134.
  13. Gangai, K. N., & Agrawal, R. (2015). Job Satisfaction and Organizational Commitment: Is it Important for Employee Performance. International Journal of Management and Business Research, 5(4), 269-278.
  14. Ghozali, I. (2021). Partial Least Squares: Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.2.9 Untuk Penelitian Empiris. Semarang: Badan Penerbit Undip.
  15. Gunawan, H. (2018). Pengaruh Stres Kerja Terhadap Kinerja Karyawan:(Kasus pada PT. Semen Bosowa Maros). BJRM (Bongaya Journal of Research in Management), 1(2), 56-61. doi:https://doi.org/10.37888/bjrm.v1i2.90
  16. Haerani, S., Sumardi, S., Hakim, W., Hartini, H., & Putra, A. H. P. K. (2020). Structural model of developing human resources performance: Empirical study of Indonesia states owned enterprises. The Journal of Asian Finance, Economics and Business, 7(3), 211-221. doi:https://doi.org/10.13106/jafeb.2020.vol7.no3.211
  17. Hair, J. F. (2014). A Primer On Partial Least Squares Structural Equation Modeling (PLS-SEM): Sage.
  18. Harsono, M., & Abdullah‘Azzam, M. (2023). Millennial Generation Organizational Commitment and Employee Loyalty Study in Indonesia: A Review. The Eastasouth Management and Business, 2(01), 11-24. doi:https://doi.org/10.58812/esmb.v2i01.113
  19. Hasibuan, M. S., & Hasibuan, H. M. S. (2016). Manajemen Sumber Daya Manusia: Bumi Aksara.
  20. Hendri, M. I. (2019). The Mediation Effect Of Job Satisfaction And Organizational Commitment On The Organizational Learning Effect Of The Employee Performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234. doi:https://doi.org/10.1108/IJPPM-05-2018-0174
  21. Horan, K. A., Nakahara, W. H., DiStaso, M. J., & Jex, S. M. (2020). A Review Of The Challenge-Hindrance Stress Model: Recent Advances, Expanded Paradigms, And Recommendations For Future Research. Frontiers in Psychology, 11, 560346. doi:https://doi.org/10.3389/fpsyg.2020.560346
  22. Ingsih, K., Budiantoro, R. A., Hasanatina, F. H., & Ali, S. (2022). Work-life Balance and Compensation on Performance with Job Satisfaction as an Intervening Variable for Millennial Generation Banking Employees. Jurnal Manajemen Bisnis, 13(2), 255-276. doi:https://doi.org/10.18196/mb.v13i2.13947
  23. Istifaroh, S., Fajri, A., & Purwanto, E. (2025). The Impact of Flexible Working Hourse and Social Support on Employee Performance. Studi Akuntansi, Keuangan, dan Manajemen, 5(2), 89-102. doi:https://doi.org/10.35912/sakman.v5i2.5559
  24. Johan, R. F., & Satrya, A. (2023). Effects of Workload And Job Stress On Employee Performance Of Banking Employees: The Mediating Role Of Job Satisfaction. Jurnal Scientia, 12(1), 545-555. doi:https://doi.org/10.58471/scientia.v12i01.1142
  25. Katebi, A., HajiZadeh, M. H., Bordbar, A., & Salehi, A. M. (2022). The Relationship between “Job Satisfaction” and “Job Performance”: A meta-analysis. Global Journal of Flexible Systems Management, 23(1), 21-42. doi:https://doi.org/10.1007/s40171-021-00280-y
  26. Kock, J. H. D., Latham, H. A., Leslie, S. J., Grindle, M., Munoz, S.-A., Ellis, L., O’Malley, C. M. (2021). A Rapid Review oF the Impact of COVID-19 on the Mental Health oF Healthcare Workers: Implications for Supporting Psychological Well-Being. BMC Public Health, 21(1), 1-18. doi:https://doi.org/10.1186/s12889-020-10070-3
  27. Kreitner, R., & Kinicki, A. (2010). Organizational Behavior: McGraw-Hill/Irwin.
  28. Maskur, F., Basir, A., & Dewi, S. R. (2025). Influence of Job Satisfaction and Management Information Systems on Employee Performance at PT. Pawnshop in Palopo City. Global Academy of Multidisciplinary Studies, 1(1), 13-24. doi:https://doi.org/10.35912/gams.v1i1.3372
  29. Mayowan, Y., Siti Astuti, E., Utami, H. N., & Prasetya, A. (2025). The Interplay Of Work Values, Job Satisfaction And Intention To Stay Among Millennials in Indonesia. Cogent Business & Management, 12(1), 2581345. doi:https://doi.org/10.1080/23311975.2025.2581345
  30. Moeheriono, E., & Si, D. M. (2012). Pengukuran Kinerja Berbasis Kompetensi. Jakarta: Raja Grafindo Persada.
  31. Muliawati, T., & Frianto, A. (2020). Peran work-Life Balance Dan Kepuasan Kerja Terhadap Kinerja Karyawan Milenial: Studi Literatur. Jurnal Ilmu Manajemen (JIM), 8(2).
  32. Naim, M. F., & Lenka, U. (2018). Development and Retention of Generation Y Employees: A Conceptual Framework. Employee Relations, 40(2), 433-455. doi:https://doi.org/10.1108/ER-09-2016-0172
  33. Nasrulloh, A. M. (2025). Impacts of Grit, Self-Efficacy, And Transformational Leadership On Job Crafting And Work Engagement: Evidence From Millennial Bank Employees in Indonesia. Problems and Perspectives in Management, 23(1), 379. doi:https://doi.org/10.21511/ppm.23(1).2025.28
  34. Podsakoff, P. M., Podsakoff, N. P., Williams, L. J., Huang, C., & Yang, J. (2024). Common Method Bias: It's Bad, It's Complex, It's Widespread, And It's Not Easy To Fix. Annual Review of Organizational Psychology and Organizational Behavior, 11(1), 17-61. doi:https://doi.org/10.1146/annurev-orgpsych-110721-040030
  35. Prawira, R., & Assa, A. F. (2025). The Effect of Leadership Style and Job Stress on the Performance of Ukrida Hospital Employees with Job Satisfaction as a Mediating Variable. Global Academy of Multidisciplinary Studies, 2(2), 141-165. doi:https://doi.org/10.35912/gams.v2i2.3705
  36. Putri, N. K., & Syahansyah, R. J. (2025). Disability-based Disparities Under Universal Health Coverage Among Chronically Ill Adults during the COVID-19 Pandemic in Indonesia: An Interrupted Time Series Analysis. Global Health Action, 18(1), 2581946. doi:https://doi.org/10.1080/16549716.2025.2581946
  37. Rahadytya, M. F., & Tridayanti, H. (2020). Influence of Leadership Style, Career Development, and Work Satisfaction on Employee Performance In Tropical Disease Institutions of Airlangga University Surabaya. Quantitative Economics and Management Studies, 1(1), 51-57. doi:https://doi.org/10.35877/454RI.qems1178
  38. Rahimic, Z. (2013). Influence of Organizational Climate On Job Satisfaction In Bosnia And Herzegovina Companies. International Business Research, 6(3), 129. doi:https://doi.org/10.5539/ibr.v6n3p129
  39. Rampen, D. C., Pangemanan, A. S., & Mandagi, D. W. (2023). The X-factors behind Gen Z Employee Performance: A Systematic Review. Jurnal Mantik, 7(2), 668-680. doi:https://doi.org/10.35335/mantik.v7i2.3919
  40. Rande, D. (2016). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Dinas Perhubungan, Komunikasi Dan Informatika Kabupaten Mamuju Utara. E Jurnal Katalogis, 4(2), 101-109.
  41. Reta, H. B. (2019). The Effect of Reward Practice on Employees’ Job Satisfaction: The Case of Amhara Region, North Shoa Zone Debre Berhan City Administration Preparatory and High School Teachers. Journal of Human Resource Management, 7(3), 66-77. doi:https://doi.org/10.11648/j.jhrm.20190703.12
  42. Robbins, S. P., & Judge, A. T. A. (2019). Organizational Behavior. 18th Editi. New York City, NY: USA: Pearson.
  43. Rosiyanti, P., & Bengu, H. (2024). Implementation Of Work Stress Management In Improving Employee Well-Being In A Dynamic Work Environment: A Study Of Bank Eka Liwa. Paper presented at the Proceeding of International Students Conference of Economics and Business Excellence.
  44. Rubina, R., Seswandi, A., & Zargustin, D. (2024). Peran Komitmen Organisasi dalam Memediasi Pengaruh Kompetensi terhadap Kinerja Pegawai pada Inspektorat Kabupaten Pelalawan. Jurnal Akuntansi, Keuangan, dan Manajemen, 5(2), 133-147. doi:https://doi.org/10.35912/jakman.v5i2.2873
  45. Rumawas, W. (2018). Manajemen Sumber Daya Manusia. Manado: Unsrat Press.
  46. Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in Partial Least Squares Structural Equation Modeling Use In Marketing Research In The Last Decade. Psychology & Marketing, 39(5), 1035-1064. doi:https://doi.org/10.1002/mar.21640
  47. Silvia, S., Bagia, I. W., & Cipta, W. (2019). Pengaruh Kompetensi Dan Budaya Kerja Terhadap Kinerja Karyawan. Jurnal Manajemen Indonesia, 7(1), 9-16.
  48. Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, And Consequences (Vol. 3): Sage.
  49. Spencer, L. M., & Spencer, P. S. M. (2008). Competence at Work Models for Superior Performance: John Wiley & Sons.
  50. Statistik, B. P. (2018). Statistik Gender Tematik: Profil Generasi Milenial Indonesia. Jakarta: Kementerian Pemberdayaan Perempuan dan Perlindungan Anak, 171.
  51. Sugiyono. (2016). Metode Penelitian Kunatitatif Kualitatif dan R&D. Alfabeta, Bandung.
  52. Supana, S., Aminullah, A., Suyanto, S., Sukesi, S., Sayidah, N., Riyadi, S., Yuliansyah, Y. (2025). Performance Improvement Strategy via Talent Management and Employee Retention in Jakarta MSMEs. Studi Akuntansi, Keuangan, dan Manajemen, 5(2), 233-253. doi:https://doi.org/10.35912/sakman.v5i2.5672
  53. Syamsuri, A. R., Junaidi, R., & Triana, A. (2024). Pengaruh Beban Kerja, Stres Kerja, dan Disiplin Kerja Terhadap Kinerja Karyawan pada PT. Bank Rakyat Indonesia (Persero) Tbk Kantor Cabang Pekanbaru Sudirman. Journal of Economic, Bussines and Accounting (COSTING), 7(6), 9649-9656. doi:https://doi.org/10.31539/costing.v7i6.13246
  54. Tenenhaus, M., Amato, S., & Esposito Vinzi, V. (2004). A Global Goodness-of-Fit Index for PLS Structural Equation Modelling. Paper presented at the Proceedings of the XLII SIS Scientific Meeting.
  55. Wartono, T. (2017). Pengaruh Stres Kerja Terhadap Kinerja Karyawan. Jurnal Ilmiah Prodi Manajemen Universitas Pamulang, 4(2), 41-55.
  56. Wicaksana, S. A., & Suryadi, S. (2020). Identifikasi Dimensi-Dimensi Work-Life Balance Pada Karyawan Generasi Milenial Di Sektor Perbankan. Jurnal Khatulistiwa Informatika, 4(2), 137-143. doi:https://doi.org/10.31294/widyacipta.v4i2.8432
  57. Wijaya, W. S., Ratnawati, V., & Andreas, A. (2021). The Effect Of Job Stress And Work Environment On Tax Auditor Performance: Motivation As A Variable Of Mediation. International Journal of Economic, Business & Applications, 6(1), 1-10. doi:https://doi.org/10.31258/ijeba.6.1.1-10

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors

1 . Didin Hikmah Perkasa
Universitas Paramadina, Jakarta, Indonesia
2 . Ryani Dhyan Parashakti
Universitas Dian Nusantara, Jakarta, Indonesia

Downloads

View PDF

Statistics

Downloads

Download data is not yet available.

Issue

Vol. 5 No. 3 (2025): September
Section: Articles
WhatsApp Instagram Facebook LinkedIn Email