Purpose: This study aims to analyze the service quality of SS Umroh Travel and its impact on customer satisfaction by using the SERVQUAL model extended with the CARTER framework. Research methodology: Employing a quantitative approach and survey method, the research involved 240 respondents who had used SS Umroh services. Results: The findings reveal negative gaps in all service quality dimensions, with assurance having the largest gap, followed by Reliability and Tangibility. Regression analysis showed that empathy had a significant positive influence on customer satisfaction, while rigid implementation of compliance had a negative effect. Based on these findings, three priority dimensions for improvement were identified: Assurance, Empathy, and Tangibility. Recommended strategies include staff training, SOP development, accessibility enhancement, and performance monitoring systems. The implementation plan adopts the Plan–Do–Check–Act (PDCA) cycle to ensure continuous improvement in SS Umroh’s service quality.

Purpose: This study aims to analyze partnership strategies between Micro, Small, and Medium Enterprises (MSMEs) and various stakeholders particularly NGOs and financial institutions to enhance the productivity of crocodile leather craftsmen in Mimika Regency, Papua. It explores how institutional collaboration can strengthen market access, financial literacy, and sustainability. Research/methodology: The study uses a qualitative descriptive approach with a case study design. Data collection techniques included in-depth interviews, observation, and documentation, involving key stakeholders such as MSME actors, local government agencies, and partner institutions. The data were analyzed thematically to identify key patterns and collaborative practices. Results: The findings show that strategic partnerships especially with NGOs and cooperative financial entities significantly improve production management, marketing outreach, and product value for local craftsmen. NGOs play a critical role in mentoring, capacity building, and ensuring sustainability through continuous engagement. However, the absence of formal contracts and inconsistent raw material supply remains a challenge. Conclusions: Strategic partnerships with NGOs and financial institutions effectively enhance the productivity and sustainability of crocodile leather MSMEs in Mimika. These collaborations support business capacity and market access. However, supply chain vulnerabilities due to informal contracts and raw material instability remain key challenges. Strengthening institutional agreements is essential for long-term MSME resilience. Limitations: The study is limited to a single regency and focuses primarily on crocodile leather MSMEs, which may not reflect broader MSME dynamics in Papua. Furthermore, the data are predominantly qualitative, limiting generalizability. Contribution: This research contributes to the discourse on MSME development in remote regions by emphasizing the role of sustained institutional partnerships and ongoing mentoring. It offers a replicable model for MSME empowerment through hybrid collaboration strategies that blend financial inclusion and technical support.

Purpose: This study aims to examine the influence of the e-catalogue system on fraud prevention in the procurement of goods and services within the Mimika Regency government, and to assess how fraud prevention mediates the relationship between e-catalogue implementation and procurement effectiveness. Research/methodology: A quantitative descriptive and explanatory approach was applied using path analysis. Data were collected through structured questionnaires from 50 purposively selected procurement officers and vendors. Regression and Sobel tests were used to measure direct and indirect effects among variables: e-catalogue implementation, fraud prevention, and procurement effectiveness. Results: The findings indicate that the implementation of the e-catalogue system has a significant positive effect on fraud prevention but does not directly affect procurement effectiveness. However, fraud prevention significantly influences procurement effectiveness and acts as a mediator in the relationship between e-catalogue use and procurement performance. The model explains 75.5% of the variance in procurement effectiveness. Conclusions: The implementation of the e-catalogue system significantly enhances fraud prevention in public procurement, reinforcing transparency and reducing irregularities. While it does not directly impact procurement effectiveness, its influence becomes substantial when mediated through strong fraud prevention mechanisms. Thus, digital systems alone are insufficient; effective procurement depends on the integration of technology with robust oversight and institutional integrity. Limitations: This study is limited to a single regency and relies on self-reported perceptions, which may not capture the full scope of systemic or technical constraints in e-procurement. Contribution: This research contributes to the literature on digital governance and public procurement by highlighting the strategic role of fraud prevention as a mediating factor. It underscores the need for integrated systems that combine digital tools with robust internal control mechanisms to ensure transparent and effective procurement.

Purpose: This study aims to identify and analyze the factors inhibiting the promotion of civil servants at the Department of Education in Mimika Regency, focusing on structural, bureaucratic, and non-technical barriers that affect the fairness and effectiveness of the promotion process. Research/methodology: A mixed-methods approach was adopted, combining quantitative data (using descriptive and inferential statistics such as Pearson correlation and ANOVA) and qualitative insights (from semi-structured interviews, FGDs, and thematic analysis). The study involved 74 civil servants sampled from a population of 91 using Slovin’s formula. Data triangulation was conducted to ensure validity across sources and methods. Results: The findings revealed that complex bureaucracy, unclear implementation of local promotion policies, and inadequate dissemination are the most prominent structural barriers. Non-technical factors such as favoritism, interpersonal relationships, and internal politics also significantly affect promotion outcomes. Competence alone was not a sufficient condition for promotion, as subjective judgments and limited access to professional development programs also played a decisive role. Conclusions: The promotion of civil servants in the Mimika Education Office is hindered by bureaucratic complexity, unclear policies, and non-technical factors such as favoritism and internal politics. Competence alone is insufficient, as limited training access and unequal opportunities persist. A transparent, merit-based promotion system is urgently needed to improve fairness, motivation, and organizational performance. Limitations: The study is limited by its localized focus on a single government office, which may not fully represent other regional or institutional contexts. Additionally, data on budgetary allocations and their actual execution were partly unavailable or lacked transparency, limiting financial analysis depth. Contribution: This study contributes to public sector HR literature by providing empirical evidence on the intersection of bureaucratic processes, social-cultural dynamics, and career development. The findings support policy recommendations for more transparent, merit-based promotion systems and improved access to competency development, particularly in geographically remote regions like Mimika.

Purpose: This study aims to analyze the factors hindering the development of habitable housing in Nduga Regency through geographical, infrastructural, socio-political, economic, and cultural perspectives. Research methodology: This research applies a qualitative descriptive method, utilizing data collection techniques including observation, in-depth interviews, and document analysis. Informants include local residents, government officials, and traditional leaders. Results: The study reveals that challenging geographical conditions, lack of infrastructure, socio-political instability, weak economic capacity, and strong adherence to traditional housing norms are the main barriers to proper housing development. These factors interact to deepen disparities in access to adequate shelter. Limitations: The study is context-specific to Nduga Regency and its findings may not be directly generalizable to other regions without further research. Contributions: This research provides valuable insights for local government, NGOs, and housing developers in crafting adaptive and context-based housing policies. This research contributes both theoretically and practically by introducing a multidimensional framework to analyze housing development barriers in remote and conflict-prone areas.

Purpose: This study aims to analyze the impact of the W. R. Supratman Road infrastructure development on the local economy in Pasar Sentral Subdistrict, Mimika Regency. The research focuses on assessing its influence on community income, business growth, and the distribution of goods and services. Research/methodology: A descriptive quantitative approach was employed, using a paired sample t-test to compare economic indicators before and after the road development. Primary data were collected through questionnaires distributed to 30 purposively selected residents and local business actors. Secondary data were obtained from relevant government institutions. Data analysis included descriptive statistics and triangulation through interviews and direct field observations. Results: The findings reveal that the road development significantly increased average household income by Rp. 683,333, improved business opportunities by 1.72 points, and enhanced the distribution of goods and services by 1.97 points. These results indicate a notable improvement in local economic activities following infrastructure development. Conclusions: The construction of W. R. Supratman Road has had a positive impact on the economic conditions of the Pasar Sentral community, improving accessibility, fostering business growth, and enhancing community welfare. The improved infrastructure led to increased trade flows and rising property values, contributing to inclusive regional development. Limitations: The study is limited by its small sample size and short-term scope, which may not fully capture the long-term or broader regional economic impacts of the infrastructure development. Contribution: This research provides empirical evidence supporting the role of targeted road infrastructure in promoting local economic resilience and inclusive development, offering insights for policymakers in regional planning.

Purpose: This study aims to evaluate the impact of Presidential Regulation No. 17 of 2019 on the assets of Indigenous Papuan (OAP) entrepreneurs in Mimika Regency, focusing on sustainability, participation, and challenges in procurement activities. Research methodology: A qualitative descriptive approach was applied using interviews, questionnaires, and documentation. Data analysis followed the Miles and Huberman method, including data reduction, display, and conclusion drawing. Results: Findings reveal that 71% of OAP entrepreneurs operate in construction, while 19% are engaged in goods and 10% in services. Most businesses have been operating for 4–6 years (33%). Despite high awareness of the regulation (81%), participation in procurement remains low, with 48% of respondents involved only sporadically. Key constraints include limited business capital (38%), lack of information (19%), and intense competition (19%). In terms of assets, cash capital dominates (71%), followed by business premises (52%), equipment (48%), and operational vehicles (43%). Procurement participation has positively influenced business assets, with 67% reporting increased capital and equipment, though 24% saw no significant improvement. Conclusions: The regulation has had a positive effect on asset growth and business development of OAP entrepreneurs, yet implementation remains uneven. Enhanced information access, transparency in procurement, and stronger support in capital and training are needed for greater impact. Limitations: The study is geographically limited to Mimika Regency and relies on descriptive qualitative data, which may restrict broader generalization. Contribution: The research contributes empirical evidence on the link between national policy implementation and indigenous entrepreneurship development in Papua.

Purpose: This study examines the influence of local government policy mandating noken use among civil servants (ASN) on the productivity and income of mama-mama Papua artisans in Mimika Baru District, Mimika Regency. The policy aims to preserve cultural heritage while enhancing the economic empowerment of Papuan women through the traditional craft of noken, recognized by UNESCO as intangible cultural heritage Research/methodology: The research employed a quantitative survey approach with 35 respondents selected through accidental sampling from a population of 350 artisans. Data were collected via questionnaires, interviews, and observations, and analyzed using Path Analysis supported by SPSS software Results: The findings indicate that the noken use policy has a positive and significant effect on both artisan productivity (coefficient = 0.3524; p = 0.0379) and income (coefficient = 0.2846; p = 0.0442). The policy has increased demand, encouraging higher production, better product quality, and improved selling prices. However, 54% of artisans still fall within the low-income category, earning below IDR 1,450,000 per month. Conclusions: While the policy supports cultural preservation and economic growth, artisans continue to face challenges such as limited market access, lack of regeneration among younger artisans, and inadequate training. Limitations: The study is geographically limited to one district and focuses only on productivity and income. Contribution: This research highlights the role of cultural wisdom-based policies in strengthening creative economies and suggests entrepreneurship training, digital marketing, and improved distribution facilities as complementary strategies.