Innovative human resources management: key competencies expected from hospitality graduates in Ghana

Published: Jun 25, 2020

Abstract:

Purpose: The study aimed to determine the key competencies required from hospitality graduates from the hospitality industry perspective.

Research Methodology: The study adopted a qualitative research approach. Overall, 43 hotel managers in the Ghanaian hospitality industry were conveniently sampled. Data were collected using a structured survey questionnaire. The study used Statistical Package for Social Sciences (IBM SPSS) version 23 to analysed data collected.

Results: Results from the study indicate that the “key competencies” required from hospitality graduates from the industry perspective include good inter-personal skills, innovation and ability to think of new ways of doing things, ability to maintain professional standards, customer-oriented, critical thinking ability, self-motivation, friendly and approachable, good communication skills.

Limitation: The study focused only on hospitality employers in Ghana; therefore, findings from the study cannot be generalised to other hospitality employers in different country.

Contribution: The study emphasises the need for hospitality educational institutions in Ghana to assess the tourism and hospitality industry's competencies to produce graduates who will fit in the job market.

Keywords: Attributes, Employers, Knowledge, Skills

Keywords:
1. Attributes
2. Employers
3. Knowledge
4. Skills
Authors:
1 . Vida Commey
2 . Desere Kokt
3 . Johan Hattingh
How to Cite
Commey, V. ., Kokt, D. ., & Hattingh, J. . (2020). Innovative human resources management: key competencies expected from hospitality graduates in Ghana. Journal of Sustainable Tourism and Entrepreneurship, 1(4), 279–291. https://doi.org/10.35912/joste.v1i4.403

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