Issued by Goodwood Publishing, the Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization.
Published
2019-11-30
Articles
A snap on quality management in Zimbabwe: a perspectives review
Purpose: The main objective of this article was to provide evidence concerning the level of Quality Management (QM) in Zimbabwe. Submitted evidence regarding QM in Zimbabwe will help organizations that want to implement QM systems. The results can guide government agents in making informed decisions towards QM systems implementation since very few organizations are officially quality certified.
Research Methodology: The survey followed online search query on quality management in zimbabwe from journal articles, proceedings and institutional repository. 51 publications were selected and excel file was used to capture data and analyse.
Results: The results expose that there was high interest in QM in 2014, 2015 and 2016. The results showed industries lack of capacity and resources, lack of skills and expertise, poor communication with stakeholders, poor raw materials, changing customer preferences, lack of top management commitment and costs of QM systems as key barriers to QM implementation.
Limitations: The study limitation was survey of few studies retrieved through Bindura University online library and open access journal articles, proceedings papers and dissertations/thesis available on institutional repository.
Keywords: Zimbabwe, Quality Management (QM), Drivers, Barriers, Benefits
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Garuda
SintaImplementation of the regulations of the board of directors of TVRI public agency on Non-Civil Servant in public television broadcasting agency in Indonesia
Purpose: This research aims to analyze the implementation of the regulation of the board of directors of the TVRI public broadcasting institution regarding non-civil servants (Study at the Indonesian Television Public Broadcasting Institute (TVRI), East Nusa Tenggara Station.
Research methodology: In this study, the authors used an interpretive research paradigm. The interpretive approach aims to understand the "world of human experience". In this study, the total population was 110 people consisting of 27 non-civil servants and 83 civil servants. Furthermore, purposively, the researcher selected 11 people as informants with details of 1 Head of the Office as Key Informants and 10 non-civil servants as Ordinary Informants
Results: The conclusions of this study can be grouped into four aspects, namely actors, organizations, procedures, and techniques.
Limitations: this research only analyzes the implementation of policies on the development of Indonesian migrant workers' families in the field of economic empowerment in Kupang city.
Contribution: This research becomes scientific information for public administration science.
Keywords: Regulations, Implementation, Broadcasting agency, Non-Civil Servant
The impact of customer assisted knowledge production capacity on customer capital in a knowledge-based center
Purpose: The purpose of this research is to investigate the impact of customer-assisted knowledge production capacity on customer capital.
Research methodology: The statistical population of the study consisted of 70 managers, researchers and experts of a scientific center and the statistical sample was counted and estimated 70 persons. The research instrument of the researcher-made questionnaire consists of six dimensions: ability to identify customer needs, create and manage a customer information system, customer loyalty, market share, customer service capability and target customer identification. The validity of the questionnaire was estimated 0.94%.
Results: The results show that the impact of customer knowledge production capacity on all dimensions of customer capital is significant. Also, most influential among customer capital factors is customer service capability. Finally, by confirming the research hypotheses, suggestions were made based on the results of the research to improve the client's capital of the statistical society.
Limitation: This research only described Knowledge Based Center.
Contribution: Organizations realized that relying on existing knowledge alone was not enough to compete in a competitive environment, and went beyond the boundaries of their organization to acquire knowledge. Organizations considered customers as a very useful and knowledgeable resource, and activities should be done to interact with customers in leading organizations.
Keywords: Customer assisted knowledge production capacity, Customer capital, Intellectual capital, Knowledge management
Evaluation of community economic building movement policy in East Flores Regency
Purpose: The purpose of this study is to evaluate the Policy of Community Economic Building Movement in East Flores Regency.
Research methodology: The research method used in this research is a descriptive research method with a qualitative approach.
Results: The findings in this study are that there are many deficiencies in terms of both content of policy and policy implementation.
Limitations: this research only discusses and evaluates the policies of community economic development movements in the East Flores district.
Contribution: This research becomes scientific information for public administration science.
Keywords: Evaluation, Empowerment
Pages: 123-140
204 views | 172 downloads
The contribution of human capital to the performance of Knowledge-Intensive Business Services
Purpose: The purpose of this paper is to investigate the relation between human capital and the performance of the various types of knowledge-intensive business services (KIBS).
Research Methodology: The analysis conducted on business services industry level took into account the role of education in knowledge transfer, a major factor enriching the KIBS industry. A conceptual framework based on cluster analysis (CA) and classification and regression trees (CART) was developed to analyse human capital, the main asset in the KIBS sector (according to the resource-based theory), and its relations with the performance of KIBS providers.
Results: The results pointed to the significant differences between various types of knowledge-based services. Findings suggest that there could be applied additional approach to classifying the KIBS services into three clusters according to the business characteristics (including human capital). Our third cluster closely related to human capital (HC) and information and communication technologies (ICT) demonstrated the best business performance. The results confirmed that KIBS providers with high average remuneration and high wage growth dynamic noted over doubled performance indicator (measured as profit growth). In that group of KIBS providers were (a) Software and IT companies, (b) Temporary employment agency activities and (c) Other human resources provision.
Limitations: Our analysis is based on statistical data gathered by a public entity covered 3125 firms aggregated into twenty service types, which limits the scope of the research questions.
Contribution: This study contributes to the state of knowledge of the performance dynamics of the various business services.
Keywords: Business Services (BS), Human Capital (HC), Performance, Knowledge, Education
Pages: 141-153
284 views | 361 downloads
Organizational cynicism and employee performance: evidence from a Sri Lankan audit sector
Purpose: This study examined the relationship between organizational cynicism and employee performance at diverse hierarchical levels in big four audit firms in Sri Lanka.
Research methodology: By adopting quantitative research methodology, questionnaires were used as a primary data collection method from audit trainees, audit supervisors, and audit managers in big 4 audit firms in Sri Lanka. This was conducted by deploying a convenient sampling technique, and regression models are used by applying SPSS.
Results: The study found a significant negative relationship between organizational cynicism and employee performance at audit firms and that each dimension of organizational cynicism.
Limitations: Organizational cynicism was analyzed based on employee perception, although there are other influencing factors for organizational cynicism.
Contribution: This study's findings are expected to support audit supervisors in avoiding the discovered negative effect instead by lessening the degree of psychological contract violation and organizational politics.
Keywords: Organizational cynicism, Employee performance, Audit firms, Affective cynicism, Cognitive cynicism, Behavioral cynicism
