The Impact of Competence and Work Discipline on Employee Performance at XLSmart

https://doi.org/10.35912/amor.v7i3.3494
Diterbitkan: Jan 13, 2026

Abstrak:

Purpose: This study aims to examine the effect of competence and work discipline on employee performance at XLSmart Jakarta. The focus is to understand how these two human resource dimensions contribute to organizational success in a highly competitive business environment

Research Methodology: The research adopts a quantitative approach with descriptive and verificative methods. The population consists of 400 employees, and a sample of 80 respondents was determined using the Slovin formula. Data were collected through questionnaires and analyzed using SPSS version 25. Validity and reliability tests confirmed that all indicators were appropriate and consistent for measuring the study variables.

Results: The findings show that both competence and work discipline have a significant positive effect on employee performance. The regression model Y = 26.423 + 0.226X1 + 0.178X2 explains that improvements in competence and discipline lead to better performance outcomes. The coefficient of determination (R²) of 0.627 indicates that 62.7% of performance variance is explained by competence and discipline, while 37.3% is due to other factors not investigated in this study.

Conclusions: Competence and discipline are essential drivers of employee performance. Organizations need to strengthen training programs and enforce discipline consistently to maximize productivity.

Limitations: This study is limited to one company and uses cross-sectional data, which may restrict generalizability.

Contribution: Explain how this study can contribute. To whom, what study area, discipline, etc.

Penulis:
1 . Broto Wiyono
Mitra Bangsa University, Jakarta, Indonesia
2 . Sri Wahyuningsih
Mitra Bangsa University, Jakarta, Indonesia
3 . Yeti Rohayati
Mitra Bangsa University, Jakarta, Indonesia
4 . Dwiwahjuni Wulandari
Bina Insani University, Bekasi, West Java, Indonesia
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Cara Mengutip
Wiyono, B., Wahyuningsih, S. ., Rohayati, Y. ., & Wulandari, D. (2026). The Impact of Competence and Work Discipline on Employee Performance at XLSmart . Annals of Management and Organization Research, 7(3), 311–324. https://doi.org/10.35912/amor.v7i3.3494
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Vol 7 No 3 (2026): February
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Referensi

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    ?or?evi?, A., Klochkov, Y., Arsovski, S., Stefanovi?, N., Shamina, L., & Pavlovi?, A. (2021). The impact of ICT support and the EFQM criteria on sustainable business excellence in higher education institutions. Sustainability, 13(14). doi:https://doi.org/10.3390/su13147523

    Efendi, R., Rifa'i, M. N., Bahrun, K., Milla, H., & Suharmi, S. (2020). The mediation of work motivation on the effects of work discipline and compensation on performance batik msmes employees in yogyakarta city, indonesia. International Journal of Multicultural and Multireligious Understanding, 7(1), 689-703. doi:http://dx.doi.org/10.18415/ijmmu.v7i1.1375

    Fatima, H. (2011). Does employee retention affect organizational competence. Industrial Engineering Letters, 1(1), 24-39. doi:https://doi.org/10.6007/IJARBSS/v8-i4/4022

    Ferdinandus, S. (2020). Effect of discipline on employee performance through total quality management as mediation variables. Management Science Letters, 10(12), 2905-2912. doi:https://doi.org/10.5267/j.msl.2020.4.016

    Ferine, K. F., Aditia, R., & Rahmadana, M. F. (2021). An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia's education authority. Heliyon, 7(7). doi:https://doi.org/10.1016/j.heliyon.2021.e07698

    Gandung, M. (2024). the Influence of Discipline and Work Motivation on Employee Performance. International Journal Multidisciplinary Science, 3(1), 51-58. doi:https://doi.org/10.56127/ijml.v3i1.1220

    Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook: Springer Nature.

    Herwina, Y. (2022). The influence of competence on employee performance: investigation of automotive companie. International Journal of Management and Business Applied, 1(1), 1-8. doi:https://doi.org/10.54099/ijmba.v1i1.97

    Jayabalan, N., Nair, S., Makhbul, Z., Hui, N. Y., & Subramaniam, M. (2020). Effect of Human Capital on Sme Performance Service Industry in Klang Valley, Malaysia. International Journal of Management (IJM), 11(10), 302-308.

    Kircaburun, K., Alhabash, S., Tosunta?, ?. B., & Griffiths, M. D. (2020). Uses and gratifications of problematic social media use among university students: A simultaneous examination of the Big Five of personality traits, social media platforms, and social media use motives. International journal of mental health and addiction, 18(3), 525-547. doi:https://doi.org/10.1007/s11469-018-9940-6

    Kohnová, L., Papula, J., Papulová, Z., Stachová, K., & Stacho, Z. (2020). Job mismatch: The phenomenon of overskilled employees as a result of poor managerial competences. Entrepreneurship and Sustainability Issues, 8(1), 83. doi:https://doi.org/10.9770/jesi.2020.8.1(6)

    Krejcie, R. V., & Morgan, D. W. (1970). Determining Sampel Size for Research Activities. Educational and Psychological Measurement, 30(3), 607-610. doi:https://doi.org/10.1177/001316447003000308

    Lestari, S., & Nugraheni, A. S. (2022). The effect of google classroom in improving learning motivation and critical thinking skills of university students. AL-ISHLAH: Jurnal Pendidikan, 14(1), 61-70. doi:https://doi.org/10.35445/alishlah.v14i1.973

    Malik, M. S., Ali, K., Kausar, N., & Chaudhry, M. A. (2021). Enhancing environmental performance through green hrm and green innovation: Examining the mediating role of green creativity and moderating role of green shared vision. Pakistan Journal of Commerce and Social Sciences (PJCSS), 15(2), 265-285.

    Martini, I. A. O., Gorda, A. E. S., Gorda, A. O. S., Sari, D. M. F. P., & Antara, M. E. Y. (2024). Impact of competence development, on work creativity, employee performance, and competitiveness of woven products. Cogent Business & Management, 11(1), 1-12. doi:https://doi.org/10.1080/23311975.2024.2353136

    Maryani, Y., Entang, M., & Tukiran, M. (2021). The relationship between work motivation, work discipline and employee performance at the Regional Secretariat of Bogor City. International Journal of Social and Management Studies, 2(2), 1-16. doi:https://doi.org/10.5555/ijosmas.v2i2.14

    Nasution, M. I., & Priangkatara, N. (2022). Work discipline and work motivation on employee performance. International Journal of Economics, Social Science, Entrepreneurship and Technology (IJESET), 1(1), 50-64. doi:https://doi.org/10.55983/ijeset.v1i1.27

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    Northouse, P. G. (2021). Leadership: Theory and Practice Ninth Edition: SAGE Publications, Inc.

    Oduro, S. (2024). Eco-innovation and SMEs’ sustainable performance: a meta-analysis. European Journal of Innovation Management, 27(9), 248-279. doi:https://doi.org/10.1108/EJIM-11-2023-0961

    Oktariani, D., & Afif, S. (2023). The Influence of Human Resource Competence and Financial Aspects on the Performance of MSMEs in the Cirendeu Village Area, South Tangerang. Endless: International Journal Of Future Studies, 6(2), 278-287. doi:https://doi.org/10.54783/endlessjournal.v6i2.176

    Persada, I. N., & Nabella, S. D. (2023). The influence of compensation, training, competence and work discipline on employee performance pt. Luas retail Indonesia. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(4), 291-303. doi:https://doi.org/10.61990/ijamesc.v1i4.37

    Puspitasari, T. W., Akbar, M. A., & Lina, R. (2025). Leadership Style and Work Discipline on employee performance. Advances in Human Resource Management Research, 3(1), 15-29. doi:https://doi.org/10.60079/ahrmr.v3i1.321

    Putri, S. A. A., & Noerchoidah, N. (2025). The Influence Of Work Experience, Job Training And Work Discipline On Employee Performance Employees Of Pt. Sakura Makmur Wijaya In Krian Sidoarjo. ICEBA, 1(1), 412-424.

    Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience and work discipline. Quality - Access to Success, 24(193), 182-188. doi:https://doi.org/10.47750/QAS/24.193.20

    Robbins, S. P., & Judge, T. A. (2010). Essentials Of Organizational Behavior (14th ed.). London: Pearson Education.

    Sabir, A., & Ahmad, S. (2022). Effect of Employees' Motivation on Performance in Organizations. European Journal of Human Resource, 6(2), 18-29. doi:https://doi.org/10.47672/ejh.1190

    Sipahelut, J. O., Erari, A., & Rumanta, M. (2021). The influence of work discipline, work ethos and work environment on employee work achievement: Lessons from local organization in an emerging country. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 4(2), 2869-2882. doi:https://doi.org/10.33258/birci.v4i2.1996

    Sitopu, Y. B., Sitinjak, K. A., & Marpaung, F. K. (2021). The influence of motivation, work discipline, and compensation on employee performance. Golden Ratio of Human Resource Management, 1(2), 72-83. doi:https://doi.org/10.52970/grhrm.v1i2.79

    Škrinjari?, B. (2022). Competence-based approaches in organizational and individual context. Humanities and Social Sciences Communications, 9(1), 1-12. doi:https://doi.org/10.1057/s41599-022-01047-1

    Sumarto, A. H., & Rachbini, D. J. (2015). Metodologi Penelitian, Aplikasi Praktis Penelitian Marketing. Jakarta: PRIDe Indonesia Baru.

    Sutaguna, I. N. T., Yusuf, M., Ardianto, R., & Wartono, P. (2023). The effect of competence, work experience, work environment, and work discipline on employee performance. Asian Journal of Management, Entrepreneurship and Social Science, 3(1), 367-381. doi:https://doi.org/10.63922/ajmesc.v3i01.263

    Syahza, A. (2021). Metodologi Penelitian. Pekanbaru: UR Press.

    Syauqi, A., Awan, E., Mubarok, I. A., & Zulkarnain, R. (2024). Unveiling the Dual Impact of Competence and Discipline on Performance in Indonesia. Indonesian Journal of Law and Economics Review, 19(2). doi:https://doi.org/10.21070/ijler.v19i2.1055

    Turner, P. (2018). Talent Management in Healthcare: Exploring How the World’s Health Service Organisations Attract, Manage and Develop Talent. Cham: Palgrave Macmillan.

    Turner, S., Chan, M.-K., McKimm, J., Dickson, G., & Shaw, T. (2018). Discipline-specific competency-based curricula for leadership learning in medical specialty training: a critical review of the literature. Leadership in Health Services, 31(2), 152-166. doi:https://doi.org/10.1108/LHS-08-2017-0048

    Wang, F., Zhang, M., Das, A. K., Weng, H., & Yang, P. (2020). Aiming at the organizational sustainable development: Employees’ pro-social rule breaking as response to high performance expectations. Sustainability, 13(1). doi:https://doi.org/10.3390/su13010267

    Wijayanti, F., & Sari, R. T. (2023). the Influence of Competency on Employee Performance:(a Literature Review). International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(6), 920-931. doi:https://doi.org/10.61990/ijamesc.v1i6.118

    Wiradendi Wolor, C. (2020). Implementation talent management to improve organization’s performance in Indonesia to fight industrial revolution 4.0. International journal of scientific & technology research, 9(1), 1243-1247.

    Yousf, A., & Khurshid, S. (2024). Impact of employer branding on employee commitment: employee engagement as a mediator. Vision, 28(1), 35-46. doi:https://doi.org/10.1177/09722629211013608

    Yusiana, R., Hurriyati, R., & Dirgantari, P. (2024). Unveiling the Link between Customer Experience and Customer Loyalty on Blibli: The Mediating Role of Trust. Journal of Business Management and Economic Development, 2(1), 258-271. doi:https://doi.org/10.59653/jbmed.v2i01.411

    Zysman, J., & Costinot, A. (2022). The Influence Of Work Discipline And Workload On Employee Performance (Study on Community Empowerment for Helath Service Employees At California District). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 3(1), 19-32. doi:https://doi.org/10.59733/medalion.v3i1.15

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  2. Boelt, A. M., Kolmos, A., & Holgaard, J. E. (2022). Literature review of students’ perceptions of generic competence development in problem-based learning in engineering education. European Journal of Engineering Education, 47(6), 1399-1420. doi:https://doi.org/10.1080/03043797.2022.2074819
  3. ?or?evi?, A., Klochkov, Y., Arsovski, S., Stefanovi?, N., Shamina, L., & Pavlovi?, A. (2021). The impact of ICT support and the EFQM criteria on sustainable business excellence in higher education institutions. Sustainability, 13(14). doi:https://doi.org/10.3390/su13147523
  4. Efendi, R., Rifa'i, M. N., Bahrun, K., Milla, H., & Suharmi, S. (2020). The mediation of work motivation on the effects of work discipline and compensation on performance batik msmes employees in yogyakarta city, indonesia. International Journal of Multicultural and Multireligious Understanding, 7(1), 689-703. doi:http://dx.doi.org/10.18415/ijmmu.v7i1.1375
  5. Fatima, H. (2011). Does employee retention affect organizational competence. Industrial Engineering Letters, 1(1), 24-39. doi:https://doi.org/10.6007/IJARBSS/v8-i4/4022
  6. Ferdinandus, S. (2020). Effect of discipline on employee performance through total quality management as mediation variables. Management Science Letters, 10(12), 2905-2912. doi:https://doi.org/10.5267/j.msl.2020.4.016
  7. Ferine, K. F., Aditia, R., & Rahmadana, M. F. (2021). An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia's education authority. Heliyon, 7(7). doi:https://doi.org/10.1016/j.heliyon.2021.e07698
  8. Gandung, M. (2024). the Influence of Discipline and Work Motivation on Employee Performance. International Journal Multidisciplinary Science, 3(1), 51-58. doi:https://doi.org/10.56127/ijml.v3i1.1220
  9. Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook: Springer Nature.
  10. Herwina, Y. (2022). The influence of competence on employee performance: investigation of automotive companie. International Journal of Management and Business Applied, 1(1), 1-8. doi:https://doi.org/10.54099/ijmba.v1i1.97
  11. Jayabalan, N., Nair, S., Makhbul, Z., Hui, N. Y., & Subramaniam, M. (2020). Effect of Human Capital on Sme Performance Service Industry in Klang Valley, Malaysia. International Journal of Management (IJM), 11(10), 302-308.
  12. Kircaburun, K., Alhabash, S., Tosunta?, ?. B., & Griffiths, M. D. (2020). Uses and gratifications of problematic social media use among university students: A simultaneous examination of the Big Five of personality traits, social media platforms, and social media use motives. International journal of mental health and addiction, 18(3), 525-547. doi:https://doi.org/10.1007/s11469-018-9940-6
  13. Kohnová, L., Papula, J., Papulová, Z., Stachová, K., & Stacho, Z. (2020). Job mismatch: The phenomenon of overskilled employees as a result of poor managerial competences. Entrepreneurship and Sustainability Issues, 8(1), 83. doi:https://doi.org/10.9770/jesi.2020.8.1(6)
  14. Krejcie, R. V., & Morgan, D. W. (1970). Determining Sampel Size for Research Activities. Educational and Psychological Measurement, 30(3), 607-610. doi:https://doi.org/10.1177/001316447003000308
  15. Lestari, S., & Nugraheni, A. S. (2022). The effect of google classroom in improving learning motivation and critical thinking skills of university students. AL-ISHLAH: Jurnal Pendidikan, 14(1), 61-70. doi:https://doi.org/10.35445/alishlah.v14i1.973
  16. Malik, M. S., Ali, K., Kausar, N., & Chaudhry, M. A. (2021). Enhancing environmental performance through green hrm and green innovation: Examining the mediating role of green creativity and moderating role of green shared vision. Pakistan Journal of Commerce and Social Sciences (PJCSS), 15(2), 265-285.
  17. Martini, I. A. O., Gorda, A. E. S., Gorda, A. O. S., Sari, D. M. F. P., & Antara, M. E. Y. (2024). Impact of competence development, on work creativity, employee performance, and competitiveness of woven products. Cogent Business & Management, 11(1), 1-12. doi:https://doi.org/10.1080/23311975.2024.2353136
  18. Maryani, Y., Entang, M., & Tukiran, M. (2021). The relationship between work motivation, work discipline and employee performance at the Regional Secretariat of Bogor City. International Journal of Social and Management Studies, 2(2), 1-16. doi:https://doi.org/10.5555/ijosmas.v2i2.14
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  22. Oduro, S. (2024). Eco-innovation and SMEs’ sustainable performance: a meta-analysis. European Journal of Innovation Management, 27(9), 248-279. doi:https://doi.org/10.1108/EJIM-11-2023-0961
  23. Oktariani, D., & Afif, S. (2023). The Influence of Human Resource Competence and Financial Aspects on the Performance of MSMEs in the Cirendeu Village Area, South Tangerang. Endless: International Journal Of Future Studies, 6(2), 278-287. doi:https://doi.org/10.54783/endlessjournal.v6i2.176
  24. Persada, I. N., & Nabella, S. D. (2023). The influence of compensation, training, competence and work discipline on employee performance pt. Luas retail Indonesia. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(4), 291-303. doi:https://doi.org/10.61990/ijamesc.v1i4.37
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  26. Putri, S. A. A., & Noerchoidah, N. (2025). The Influence Of Work Experience, Job Training And Work Discipline On Employee Performance Employees Of Pt. Sakura Makmur Wijaya In Krian Sidoarjo. ICEBA, 1(1), 412-424.
  27. Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience and work discipline. Quality - Access to Success, 24(193), 182-188. doi:https://doi.org/10.47750/QAS/24.193.20
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  39. Wang, F., Zhang, M., Das, A. K., Weng, H., & Yang, P. (2020). Aiming at the organizational sustainable development: Employees’ pro-social rule breaking as response to high performance expectations. Sustainability, 13(1). doi:https://doi.org/10.3390/su13010267
  40. Wijayanti, F., & Sari, R. T. (2023). the Influence of Competency on Employee Performance:(a Literature Review). International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(6), 920-931. doi:https://doi.org/10.61990/ijamesc.v1i6.118
  41. Wiradendi Wolor, C. (2020). Implementation talent management to improve organization’s performance in Indonesia to fight industrial revolution 4.0. International journal of scientific & technology research, 9(1), 1243-1247.
  42. Yousf, A., & Khurshid, S. (2024). Impact of employer branding on employee commitment: employee engagement as a mediator. Vision, 28(1), 35-46. doi:https://doi.org/10.1177/09722629211013608
  43. Yusiana, R., Hurriyati, R., & Dirgantari, P. (2024). Unveiling the Link between Customer Experience and Customer Loyalty on Blibli: The Mediating Role of Trust. Journal of Business Management and Economic Development, 2(1), 258-271. doi:https://doi.org/10.59653/jbmed.v2i01.411
  44. Zysman, J., & Costinot, A. (2022). The Influence Of Work Discipline And Workload On Employee Performance (Study on Community Empowerment for Helath Service Employees At California District). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 3(1), 19-32. doi:https://doi.org/10.59733/medalion.v3i1.15