Vol. 1 No. 3 (2025): February | Global Academy of Multidisciplinary Studies

Global Academy of Multidisciplinary Studies, published by Goodwood Publishing, is an online, peer-reviewed, open access scholarly journal dedicated to publishing high-quality, critical, and original research across diverse fields of study. The journal serves as a platform for researchers, academics, and practitioners to share innovative ideas, empirical findings, and theoretical advancements that contribute to the development of multidisciplinary knowledge.

We welcome a wide range of manuscript types, including original research articles, review articles, book reviews, case studies, and critical discussions. The journal particularly encourages works that integrate multiple disciplines, address complex real-world problems, and offer insights that advance both theoretical frameworks and practical applications.

By fostering intellectual exchange across disciplines, Global Academy of Multidisciplinary Studies aims to bridge the gap between theory and practice, stimulate scholarly debate, and support the dissemination of knowledge to a global audience.

DOI

https://doi.org/10.35912/gams.v1i3

Published

2025-08-28

Articles

Psychosocial Adjustment of Breast Cancer Patients Post-Treatment Therapy and Mentoring. (Case Study of 4 Breast Cancer Patients in Sapkandara Community Medan)

Purpose: To determine the impact of therapy, psychosocial adjustments, and assistance received by breast cancer patients in the Sapkandara Movement community in Medan. Research Methodology: This type of research is qualitative with a case study approach to 4 breast cancer patients who are members of the Sapkandara Results: The results showed that patients with breast cancer experienced significant physical and psychological changes after therapy, including fatigue, hair loss, stress, and emotional instability. Socially, patients tend to withdraw from their environment. Psychosocial adjustment is influenced by patients' knowledge of the disease and family support. There are three types of assistance: existential, functional, and professional; however, only existential support from the family is effective. The Sapkandara Community provides comprehensive support, including information, hospital assistance, and moral and emotional support. Conclusions: Holistic support is crucial for patients with breast cancer, integrating family, social workers, and health professionals. The Sapkandara community plays a vital role in empowering patients and supporting psychosocial adjustment. Limitations: This study was limited the scope of research to patients with breast cancer who were undergoing treatment, support therapy, and were members of the Sapkandara. Contribution: This study contributes to social welfare knowledge by emphasizing the role of community-based support and social work in health settings. This study provides practical insights for policymakers, health institutions, and NGOs to strengthen psychosocial services for cancer patients.

Pages: 157-166

https://doi.org/10.35912/gams.v1i3.3479

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Analysis of service quality on consumer satisfaction data from the central statistics agency of Belitung Regency

Purpose: This study aims to increase the level of consumer satisfaction with the services provided by the Central Statistics Agency (BPS) of Belitung Regency through the Integrated Statistical Service (PST) by measuring the dimensions of Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Research Methodology: This study employed a quantitative survey method using an administrative approach. Data were collected through questionnaires distributed to 50 respondents, including government employees, private employees, consultants, students, and the general public who directly accessed BPS services. The questionnaire was designed using a Likert scale, and the collected data were analyzed using SPSS and Microsoft Excel. Analytical tools included validity and reliability tests, gap analysis, and Importance-Performance Analysis (IPA). Results: The findings revealed that most consumers were satisfied with BPS services, particularly in terms of reliability, assurance, and empathy. The highest satisfaction was noted in terms of data accuracy and trust in BPS independence, while the lowest scores were in terms of responsiveness and tangibility, especially regarding service speed, clarity of publication information, and availability of facilities. Quadrant analysis highlighted that improving officer responsiveness and the clarity of information should be prioritized. Conclusions: The BPS Belitung Regency has achieved a high level of consumer satisfaction but needs to prioritize improvements in officer performance, data clarity, and service speed to enhance the user experience and maintain trust. Limitation: This research is limited to consumer data that comes directly to BPS offices and does not include online consumer services. Contribution: This study contributes to the literature on public service quality by providing empirical evidence of statistical service performance. It also offers practical recommendations for the BPS to strengthen its service delivery and consumer trust, thereby supporting better data-driven decision-making in the Belitung Regency.