Purpose: This study examines and analyzes the individual characteristics and work discipline that affect employee performance in physical therapy (PT). Bank Syariah Indonesia (BSI) Tbk Palopo Branch. Methodology: This study was a quantitative research using a descriptive approach. The population in this study comprised all employees who worked at PT. Bank Syariah Indonesia(BSI) Tbk Palopo Branch. Thirty-five samples were used in this study amounted to 35 people. The data analysis techniques used were a descriptive statistical test, classical assumption test, and multiple regression analysis. Results: The results were as follows: 1). Individual characteristics had a positive and significant effect on the performance. Bank Syariah Indonesia (BSI) Tbk Palopo Branch, 2). Work discipline has a positive and significant effect on the performance of PT employees. Bank Syariah Indonesia (BSI) Tbk Palopo Branch. 3). The results of the F test show that the characteristics and work discipline simultaneously (together) have a positive and significant effect on the performance of PT employees. Bank Syariah Indonesia (BSI) TbkPalopo Branch. Individual characteristics and work discipline have a contribution or influence on employee performance variables by 43.20%, while the remaining 56.80% is influenced by other variables not examined in this study. Contribution: This study provides valuable insights into the factors that influence employee performance in the Indonesian banking sector, specifically in the context of Islamic banking.